Customer Service Specialist

Donna L. Thacker

**** ****** ** ** ********* OH *3062 614-***-**** *************@*****.***

Objective

To obtain position where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.

Employment History

TRINITY HEALTH – FROM 9/17/2017 TO PRESENT

• Customer Service Specialist

• In/ out bound calls

• Process payments

• Charity processer

• Billing Medical Claims

• Insurance verification

• Training new hires

• All patient correspondence from attorneys & vendors

• Deceased accounts

• Medicare/ Medicaid

• Appeals

• Denials

• ICD-10, CPT Codes

HEALTHSCOPE BENEFITS – FROM 12/01/2014 TO 9/01/2017

• Third party administrator CSR Specialist

• Provided insurance benefits to clients / providers

• Claims processing

• Provider relations

• Customer service complaints

• Denials

• Appeals

OSUPHYSICIANS, INC -FROM 01/01/2004 TO 4/1/2010

• Team Lead

• Trained new employees

• Processing /posting payments

• Physician group collection agency liaison

• Collections reports

• Supervisor calls

• Month end reports

• Credits/ charge entry

• Posting payments

• Insurance follow up /verification /edits

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