Kelvin R. Shackelford

Data Entry, Account Specialist

Denver, CO

720-***-****

adycwj@r.postjobfree.com

Proficient computer skills including Microsoft Office, Outlook and Excel 10 key Type 75 WPM Data Entry Team Lead

Objective: I would like to secure a long-term position as a key contributor, in an office environment or remote doing data entry and/or customer service work. I am a self-starter with extensive data entry experience that also includes customer service, call center, and liaison experience.

Professional History:

CU Direct/Origence – Data Entry loan processor 1

Full Remote – Aug 2021 – Current

- Meet daily goal of loans processed.

*Highest processing agent

- Meet accuracy goal of loans processed.

*Maintained 90% accuracy of loans

- Send communication to dealer or credit unions

- Call borrowers for interview completions

- Help with call center inbound/outbound calls

- Call dealer when issues are urgent

Aim High – AASP (Apple Authorized Service Provider)

Stanley Market, Aurora, CO, Sept 2020 – Dec 2021

Certified Apple Hardware/Software repair technician

-Certified for all Apple Computer repairs:

-MacBook, MacBook Air, MacBook Pro, iMac

-Software Specialist:

-Data Backups (internal/external)

-Data Migration

-Operating System installment/upgrades and resets

-Computer Tune ups – malware removal, Virus removal, Disk Utility/Aid, Rebuild/repair hard drives, troubleshooting, security, keylogging, networking, initial computer set up.

-Detailed written notes and/or correspondence that is understandable for outside sources/customers.

IN2SOLUTIONS (1099c Employee) – Computer Networking and Solutions

Feb 2020 –

-Networking and IT Solutions – ethernet/Wi-Fi

-Computer hardware repairs for Apple and Windows

-Security and key logging on personal & business computers

-Able to explain to customers what is being done and why in layman’s terms.

-Ability to install new or previous operating systems.

-Back up and migration of data

-Respond to basic requests via email, text, phone, web.

-Conduct basic trouble shooting to find solutions.

-Able to assist in setup/installation of network/software.

Motili/Goodman INC – Order Management

Bid Desk/Quoting

Downtown Denver, CO/Remote – Jun 2017 – Nov 2019

ORDER MANAGEMENT

-Know and use mincron/ordering system.

-Use Motili platform to receive all equipment orders.

-Process/input orders from Motili platform using 10-key pad.

-Be able to recognize parts/equipment for orders.

-Be able to properly substitute correctly as needed.

-Processed OVER 120 orders a day.

-Lead of the “equipment only” ordering department

- Maintain communication with the Job Management dept.

-Maintain communication with sales team.

-Inform Job management/sales of any specialty orders or delays.

-Process any returns of equipment i.e., damages, warranties etc.

BID DESK

-Know all basic matches of parts/equipment.

-Look over/review potential quotes of work from techs.

-Price match to standards of sales agreements with clients

-Raise question to anything outside of normal scopes.

-Dispute any extra payouts techs are looking to receive.

-Communicate with techs expectations of payouts/work.

-Send all reviewed quotes to clients for approval.

-Push all approved quotes through to the ordering process.

-Follow up and edit any quotes that do not pass the quoting review.

-Be able to use Motili platform to input template quotes for properties.

-Be able to explain/describe in detail the scope of the work and any outside normal pricing that is necessary for the job to be completed.

-Ensure that all quotes show a 24% margin before sending for approval.

-Be able to add all parts needed to complete a job.

-Be able to find/source equipment not sold by Goodman MFG

-Be able to properly substitute equipment that is not Goodman, and replace entire systems with Goodman MFG equipment/parts.

Quantum Corporation – SA TEAM (contracts/Data Entry)

Englewood, CO – Aug 2016 – Dec 8, 2016 (assignment ended) (Superior Group Temp agency)

Responsibilities: Data Entry / Processing Contracts

Very efficient use of Microsoft office

Communicating daily w/ Territory Managers (TM’s)

Process contracts that are sent by assigned TM.

Kick back any contracts w/ errors

Complete the processing of contracts w/in a timed window (48hrs)

Interact and correspond w/ team members through outlook.

Able to work from home if contracts not complete.

NO PHONE CALLS

NO COMMUNICATION W/ CUSTOMERS

INTERNAL COMMUNICATION ONLY

Sunrun, Inc. – Customer Service Rep

Denver, CO – Feb 2016 – July 2016 (management change, found higher paying better job)

Responsibilities: Customer Service

Maintain “the Queue”

Process payments for customers

Efficient use of Microsoft office, Oracle, Salesforce, CRM payment system

Being knowledgeable of customer contracts and agreements

Routing escalating calls correctly

Deescalating calls when able

Proper follow up calls to customers in timely manner

Not much other responsibility except for being available as much as possible to answer inbound calls.

Broker Service Representative Anthem Blue Cross Blue Shield (Kelly Services temp agency)

Denver, CO – Oct. 2015 to Feb. 2016 (assignment ended)

Responsibilities: Brokers Service

Assist brokers in handling client/policies.

Take payments to policies.

Inbound calls properly route escalating issues.

Maintain quality service to brokers/policy holders.

Learn new systems and how to properly navigate and use systems/functions. (Salesforce and Oracle)

Learn info on health insurance plans/benefits,

Responsibilities: Member Services

Maintain quality service to assist members and policy holders.

Skills Used:

Handle incoming calls, multi-tasking in fast paced environment, maintain attention to detail, working w/ other depts. to properly assist brokers/members, efficient use and function of Microsoft office type 75 WPM, 11000 10-keystrokes, very computer savvy.

UNFI – UNITED NATURAL FOODS INC. (11/2012 – 2014)

Denver, CO

Customer Service Team Lead (Promoted in 2013)

The direct contact between the CSR reps and the supervisor

Responsible for programming and order/data entry

In charge of directing and assisting my team in order to perform their daily tasks

Responding and providing resolutions to customer complaints/issues

Lead respondent and tech support contact for West Region web/technical, and delayed deliveries

Complete related records, reports, and documentation

Customer Care Representative

Inbound/outbound customer service

Maintaining strong professional customer relationships via phone and email

Assist customers with new and existing orders.

Courteously and promptly resolve customer questions and problems.

Education:

Western Nebraska Community College

Associate degree (completed) (05/2008)

Aurora Central High School

High School Diploma (completed) (05/2005)

Contact this candidate