813-***-****

adycwg@r.postjobfree.com

Tampa, FLORIDA 33626

Work Authorization: Green card

LinkedIn: linkedin.com/in/vaiyrava

EXECUTIVE SUMMARY

Sr Engagement Manager/IT Program Director with advanced knowledge in in Agile product development, Quality Engineering, DevOps CI/CD, Test Automation, Digital IT Operations, DevOps/SRE, Observability, and Automation/RPA etc.

Methodical leader with 17-year track record in development of technology systems, programs, and policies. History of improving quality control, resulting in cost-effective IT solutions.

Seasoned Information Technology Manager knowledgeable about infrastructure, security, and operations management. Proactive and decisive leader with 10 years of leadership experience.

Analytical IT Manager skilled driving efficiency and productivity through development, delivery, and support of strategic plans. Dedicated to creating and delivering initiatives to guide organizational navigation of modern technology. Proven history of successfully translating technical requirements into business solutions. Strong proficiency in IT with passion for utilizing excellent communication to foster company rapport.

Results-focused IT professional with 360-degree view in IT Program development using Agile, IT Operations Management using ITIL, DevOps and SRE driven operations.

Proactive leader with strengths in communication and collaboration. Proficient in leveraging Agile and DevOps knowledge to promote the team’s culture. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Flexible hard worker ready to learn and contribute to team success.

SKILLS

Domain Expertise

Have been part of Nielsen Media research for up to 8 years and gained the domain expertise on TV Ratings, Advertisement Ratings, Data Collection, Data Synthesis etc.

Posses strong knowledge in Audit & Compliance, Automation of compliance process etc

Worked Nielsen Consumer Insights for up to 6 years and worked on Retail Marker research, Consumer products ratings, Advertisement Brand effects etc.

Being part of Meijer, Posses good understanding Retail Domain, Omni Channel, Merchandising, Supply chain,Digital eCommerce

Technology Experience

C#.NET, VB.NET, Visual C++, MFC, ATL, COM, Java

PostgreSQL/EDB

AWS CLI, Bash scripts, Python

Agile, Cloud & DevOps Initiatives Owned and Implemented

AWS Cost Management Platform and Allocation of Instances (Forecast vs Actual Study)

Automated Agile Test Management & HP Quality Centre Retirement Feasibility Study for Large Enterprise

AWS Device Farm Mobile Test Management Platform Feasibility Study

White Papers

Agile/DevOps Architecture – Presentation in Tampa bay Scrum Masters Guild on December 2018

Agile Test Management Case Study in 2018

Presented a Paper on Continuous Testing or TestOps – A Myth or missing piece presented in Nielsen Agile Conference 2017

Presented a Paper on Gamifying Agile Adoption with the Tampa Bay Scrum Master Guild on Feb 2017

Proposals ( RFPs)

Lead the 16 Mn RUN 2.0 Support for TCS Meijer

Lead the 4 Mn SAP Support Opportunity for TCS Meijer

Growth Achiever of the Month Feb 2021.

Active Participation in Agile Managed Services and Agile Metrics Definition in TCS Nielsen Relationship

Indian Readership Survey – Nielsen India (Refer http://www.thehindubusinessline.com/companies/nielsen-to-get-indian-readership-survey-contract/article3836363.ece)

Energizer Holdings RFP

SEARS Holdings RFP

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/vaiyrava

VAIYRAVASUNDAR

SOMA SUNDARAM

EXPERIENCE

Sr Engagement Manager

Amazon Web Services (AWS)

Virtual Tampa, FL

Jan 2023 - Current

Working for Amazon AWS,

Responsible for Cloud Migration, Modernization in Media & Entertainment business unit

Responsible for setting up the Development Team, Support team, Agile Cadence for Development, Setting Portfolio Vision, EPIC Grooming, Feature Planning, PI Planning etc.

Contracts, SOW Creation, Resource Onboarding, Program Planning, monitoring, and control

Optimized program budgets, outreach and results

Metrics, Customer relationship handling, meetings to share Program Status, Risks along with mitigation plans,

Networked with industry leaders and investigated partnerships to increase opportunities.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated leadership by making improvements to work processes and helping to train others.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Identifying Potential Risks for any effort or schedule slippages with mitigation plans

Knowledge Transition Planning for all the new resource on-boards and off-boards

Worked with cross-functional team members to manage entire sales process.

Production support planning Support Process as per ITIL, Incident Management, Problem Management etc. and drive continuous improvement

Consulted with customers to gather and define requirements.

Provided input into team practices and areas in need of improvement.

Assisted with new product enhancements from concept through implementation.

Developed, maintained, and deepened strategic partnerships with agencies, vendors and Industry leaders.

Sr Engagement Manager, IT Director – Assisted Channels

Verizon Consumer & Retail Services Group

TATA Consultancy Services Tampa, FL

Sep 2021 - Current

End Client: Verizon

Working with Verizon Vice President of Assisted Services Portfolio and responsible for,

Responsible for setting up the Development Team, Support team, Agile Cadence for Development, Setting Portfolio Vision, EPIC Grooming, Feature Planning, PI Planning etc.

Manages a staff of up to 50 onshore professional positions and budgets up to $12 Mn USD

Contracts, SOW Creation, Resource Onboarding, Program Planning, monitoring, and control

Optimized program budgets, outreach and results

Metrics, Customer relationship handling, meetings to share Program Status, Risks along with mitigation plans,

Networked with industry leaders and investigated partnerships to increase opportunities.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated leadership by making improvements to work processes and helping to train others.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Identifying Potential Risks for any effort or schedule slippages with mitigation plans

Knowledge Transition Planning for all the new resource on-boards and off-boards

Worked with cross-functional team members to manage entire sales process.

Production support planning Support Process as per ITIL, Incident Management, Problem Management etc. and drive continuous improvement

Consulted with customers to gather and define requirements.

Provided input into team practices and areas in need of improvement.

Assisted with new product enhancements from concept through implementation.

Developed, maintained, and deepened strategic partnerships with agencies, vendors and Industry leaders.

Sr Engagement Manager /IT Director

Head of AMS / Reliability Engineering & DevOps

TATA Consultancy Services

Grand rapids, MI

End Client : Meijer Retail, Grand rapids, MI

December 2019 - September 2021

Meijer Inc. is an American Retail supercenter chain throughout the Midwest. Founded in 1934 and pioneering the modern supercenter concept in 1962, it is one of the top 10 food retailers and the 25th-largest retailer in the United States

Successfully strategized, managed and guided Site Reliability Engineering practice at Meijer using AIOps concepts

Lead Run 2.0 program saving ~100+ millions for Meijer though preventing 1000+ hrs of outages, reducing customer

call volume by 30%, Increasing overall quality, reducing MTTD/MTTR and significantly reducing the cost of war room.

Responsible for creating first agile Architecture Review Board at Meijer.

Lead & managed Reliability tool Assessment, evaluation and deployment and was instrumental in its wide adoption (Used by ~2500 team members)

Drove initiatives to stand up Enterprise Architecture Practice - Architecture Body of Knowledge, Patterns, Principles, ARB

Created & lead the implementation of Digital DevOps strategy & Roadmap, Digital Big data/Personalization roadmap

Lead initiative to stand up & operationalize API Manager with all LOBs adopting it

Lead initiatives to modernize application architecture tools and patterns using Cost-Benefit/SWOT, ROI, TCO Analysis

of various cloud and DevOps platforms

Mentored and coached 20+ team members on leadership, technology and process

Engagement Manager / Technical Program Director

Nielsen Data & Analytics Portfolio

TATA Consultancy Services Tampa, FLORIDA

End Client : Nielsen, Tampa, FL

October 2017 - November 2019

Technology/Platform : C#.NET, VB.NET, Azure, Oracle/PostgreSQL ( EDB)

Responsible for setting up the Development Team, Support team,

Agile Cadence for Development, Setting Portfolio Vision, EPIC Grooming, Feature Planning, PI Planning etc.

Manages a staff of up to 50 onshore professional positions and budgets up to $12 Mn USD

Contracts, SOW Creation, Resource Onboarding, Program Planning, monitoring, and control

Optimized program budgets, outreach and results

Metrics, Customer relationship handling, meetings to share Program Status, Risks along with mitigation plans,

Networked with industry leaders and investigated partnerships to increase opportunities.

Juggled multiple projects and tasks to ensure high quality and timely delivery.

Demonstrated leadership by making improvements to work processes and helping to train others.

Demonstrated self-reliance by meeting and exceeding workflow needs.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Improved operations by working with team members and customers to find workable solutions.

Identifying Potential Risks for any effort or schedule slippages with mitigation plans

Knowledge Transition Planning for all the new resource on-boards and off-boards

Worked with cross-functional team members to manage entire sales process.

Production support planning Support Process as per ITIL, Incident Management, Problem Management etc. and drive continuous improvement

Consulted with customers to gather and define requirements.

Provided input into team practices and areas in need of improvement.

Assisted with new product enhancements from concept through implementation.

Developed, maintained, and deepened strategic partnerships with agencies, vendors and Industry leaders.

Engagement Manager/ IT Director

Nielsen Quality Engineering Portfolio

TATA Consultancy Services Tampa, FLORIDA

End Client : Nielsen, Tampa, FL

December 2015 - November 2017

Technology/Platform : Java, Jira API, Zephyr, ZAPI, Selenium, FitNesse. VB Scripts

Working with Nielsen Vice President of Assisted Services Portfolio and responsible for,

Responsible for Driving Quality Engineering and Continuous testing/ Test Automation practices for Nielsen Media clients in Agile SAFe Environment

Driving the customized open source Nielsen Test Automation Platform (NTAP) development with Selenium, FitNesse and Zephyr for Jira

Worked closely with Media Rating Council & E&Y to establish and automate the Audit & Compliance requirements for Nielsen IT products in Agile SAFe execution

Exploring, Identifying, and conducting POCs on Test Automation, Quality Engineering tools like, HP Quality Center, Zephyr, QTP etc.

Implemented Zephyr for Jira and ZAPI across Nielsen Media as a Test Management tool

Technical Program Manager

Nielsen Advertisement Portfolio

TATA Consultancy Services Tampa, FL

End Client : Nielsen, Tampa, FL

June 2011 - November 2015

Technology/Platform : C#.NET, ASP.NET, SQL Server, C++, Unix Shell scripts, Sybase

Owning the Technical program management and delivery of Nielsen Advertisement Data Collection application

Working with business stakeholders/business analysts and managing the requirements for the platform

Coming up with appropriate high level design by working with Architects\

UX Design by working with UX Team.

Managing the development team

Scheduling status meetings, monitoring and managing schedule, cost, time, risk etc

Representing the weekly status meetings and walking the stakeholders on the current status of the program

Managed performance issues with delivery team members

Managing the Testing team, Test strategy, Test plan, Test cases and Automation of test suites

Managing stage deployments and working with Business on UAT

Planning Production Deployment by working with Infra, business, Client leadership team for successful deployment

Metrics, Customer relationship handling, meetings to share Project Status, Risks along with mitigation plans, Production support planning etc

Tech lead - Nielsen Tampa, FL

Nielsen Television Audience Measurement Portfolio

End Client : Nielsen

TATA Consultancy Services, Chennai, India

October 2009 - May 2011

Technology/Platform : Visual Basic#.NET, Visual C++, C#.NET, SQL Server, C++, Unix Shell scripts, Sybase

Technical and hands-on lead for the Nielsen Television Audience Measurement ratings suite Galaxy Profile

Working with Business Analysts, product managers to understand the changes needed

Coding and developing/modifying the necessary changes in the code

Automating the unit tests and execution

Managing/guiding the team members on the design, performing code reviews etc.

TATA Consultancy Services

Technical Lead - Nielsen Tampa, FL

April 2008 - September 2009

End Client : Nielsen, Tampa, FL

Technology/Platform : Visual Basic#.NET, Visual C++, C#.NET, SQL Server, C++, Unix Shell scripts, Sybase

Managing/guiding the team members on the design, performing code reviews etc.

Onshore coordination/ meeting facilitation etc

Technical and hands-on lead for the Nielsen Television Audience Measurement ratings suite Galaxy Profile

Working with Business Analysts, product managers to understand the changes needed

Coding and developing/modifying the necessary changes in the code

Automating the unit tests and execution

TATA Consultancy Services

Programmer - Nielsen Chennai, India, India

May 2006 - March 2008

End Client : Nielsen, Tampa, FL

Technology/Platform : Visual Basic#.NET, Visual C++, MFC, ATL, COM, DCOM, STL

Technical and hands-on lead for the Nielsen Television Audience Measurement ratings suite Galaxy Profile

Working with Business Analysts, product managers to understand the changes needed

Coding and developing/modifying the necessary changes in the code

Automating the unit tests and execution

EDUCATION AND TRAINING

June 2002

Bachelor of Engineering Electronics & Communication

University of Madras

February 2017

Certification SAFe Program Consultant ( SPC 5.0)

Scaled Agile

Forefather Jens Ostergaurd Active Participant of Webinars from SCRUM Alliance, Agile Alliance Presented a Paper on Gamifying Agile Adoption with the Tampa Bay Scrum Master Guild on, SCRUM Evangelist and Maintaining SCRUM Educational Units by attending Webinars, User group events Becoming regular attendee at Tampa Bay Agile events

Certification Certified Scrum Professional

Scrum Alliance

Active Participant in Play SCRUM Chennai, Tampa Bay Agile User Communities Acted as a Co - Facilitator for Scrum Master Guild, Tampa Bay Agile User Community

Certification Certified Release Train Engineer ( RTE 5.0)

Scaled Agile Inc

Certification Certified Management 3.0 Professional

Management 3.0

Certification Certified Scrum Master

Scrum Alliance

Certification Certified Scrum Product Owner

Scrum Alliance

Certification Azure Cloud Fundamentals

Microsoft

Certification Certified Cloud Professional

AWS

ACCOMPLISHMENTS

Active Participation in Agile Managed Services and Agile Metrics Definition in TCS Nielsen Relationship

Indian Readership Survey – Nielsen India ( Refer http://www.thehindubusinessline.com/companies/nielsen-to-get-indian-readership-survey-contract/article3836363.ece)

Energizer Holdings RFP

SEARS Holdings RFP

Loud & DevOps Initiatives Owned and Implemented

AWS Cost Management Platform and Allocation of Instances (Forecast vs Actual Study)

Automated Agile Test Management & HP Quality Centre Retirement Feasibility Study for Large Enterprise

AWS Device Farm Mobile Test Management Platform Feasibility Study

Hite Papers

Agile/DevOps Architecture – Presentation in Tampa bay Scrum Masters Guild on December 2018

PERSONAL INFORMATION

Date of Birth: 25 May 1981

Nationality: Indian Current

Residence: USA

Work Authorization: Green Card

REFERENCES

Reference: Available on Request

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