Customer Service Representative

Gwendolyn Coursey

*** **** ****** ********, ** **456 931-***-**** *************@*****.***

Objective

·Highly enthusiastic customer service professional with 5+ years client interface experience. Dedicated customer service representative motivated to maintain customer satisfaction and contribute to company success. Hardworking and highly motivated to make sure customers are happy with the service.

Education

DIPLOMA 6/10/1993 MCGAVOCK HIGH SCHOOL

Skills & Abilities

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Courteous demeanor

Energetic work attitude

Experience

ACCOUNT SPECIALIST IBEX GLOBAL 10/2/2015 -1/7/2016

·Carefully listened to and understood customer issues

·Probed and isolate issue causes

·Utilized available resources to identify appropriate solutions for customers

·Explained product features and benefits, answered questions and set proper expectations for customer inquiries.

·Ensured customer satisfaction through effective call resolution

·Identified and escalated emerging product or customer dissatisfaction issues.

CUSTOMER SERVICE REPRESENTATIVE UNDERWOOD REPAIR SERVICE 2/2009 – 9/2012

·Improved service quality and increased sales by developing a strong knowledge of company’s products and services. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Effectively communicated with team members to maintain clearly defined expectations. Resolved customer questions, issues and complaints in a professional and timely manner.

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