Customer Service Store Manager

Gregory Walker

Store Manager

Yonkers, NY *****

adycvd@r.postjobfree.com

+1-347-***-****

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Work Experience

Lead Driver/Trainer

Qwik Logistics Group - Long Island, NY

July 2021 to Present

1. Deliver cookies Levin bakery

2. Driver 26ft box refrigerator truck

3. Average day deliver about 500 trays of cookies dough pushing carts 300 lb Levin bakery store responsible offload the truck we organized the cookies inside refrigerator. 4. Travelers from New York, Boston, Washington DC and Maryland 5. Dell customer service

Commercial Truck Driver

Compostnow org - Raleigh, NC

November 2019 to July 2020

1. Clean and Reliable On each service day, your roll-carts are swapped with cleaned, fresh ones ensuring a high level of cleanliness.

2. For each collection, your carts are weighed, and your diversion weights are tracked so you can celebrate your impact!

3. I cover area in North Carolina Raleigh, Chapel hill, Durham and triangle area 4. Had about 20 to 30 stops

5. Collect food waste difference location

6. Drove 26ft box truck

Delivery Supervisor

Fresh Direct - Bronx, NY

December 2016 to September 2019

• Inputted information from customer calls and onsite service visits into the company's system using google map/ Microsoft word

• Observed employee fieldwork and usage of materials for quality and consistency

• Prioritized customers and proficiency duties to meet deadlines and maintain quality standards

• Responded quickly to customer complaints and used customer service connection to initiate problem resolution

• Developed long-term partnerships with lucrative business customers by promptly addressing areas of concern

Store Manager

Dollar Tree - Bronx, NY

February 2014 to December 2018

• Trained over 100 employees in inventory practices, POS systems and product knowledge, contributing to 42% increase in customer satisfaction ratings

• Enhanced sales by implementing merchandising and promotional improvements

• Developed team members into supervisors and department managers to promote family-based and performance-oriented culture

• Organized and updated schedules to optimize coverage for expected customer demands

• Planned and executed in-store promotional events to increase customer engagement and sales revenues

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations

• Supported long-term business strategies, generating guest relations feedback for process improvements

Assistant Store Manager

Rite Aid - Bronx, NY

September 2012 to February 2014

• Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels

• Decreased costs by negotiating with vendors and suppliers for better prices

• Performed daily activities in timely manner, including managing housekeeping and inventory needs of store

• Ensured proper organization of store, responded to customer complaints and answered questions quickly

• Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy

• Processed credit and debit card payments and returned proper change for cash purchases Education

High School Diploma

Gordon High School - Yonkers, NY

Skills

• Sales strategies

• Inventory control

• Customer relations

• Scheduling

• Team Building

• Customer Service

• Sales

• Cash Handling

• Retail Management

• Merchandising

• Payroll

• Retail

• Management

• Microsoft Excel

• Schedule Management

• Marketing

• Front Desk

• Inventory

• Training

• Operations Management

• Project Scheduling

• Service Technician Experience

• Box Truck

• Guest Relations Experience

• Delivery Driver Experience

• Commercial Driving

• Supervising experience

• Load & unload

• Leadership

• Retail sales

• Time management

Additional Information

Skills

• Merchandising

• Customer relations

• Sales strategies

• Inventory control

• Time management

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