Chablis Shaw

**** ******* ****** * Durham, NC ***13 * 984-***-**** * adycum@r.postjobfree.com

Detail oriented, compassionate, empathetic hard worker with the ability to follow instructions and provide excellent customer service. I am seeking to obtain a position where I can make the most of and advance my skills.

Core knowledge and skills

Call Center Skills

Client Scheduling

Customer Service

Medical Records

Medical Terminology

ICD-9/CPT Coding

Patient Registration

Knowledge of various skills in collecting labs

Skills in filing.

Skills in both verbal and written communication

Skills in establishing and maintaining effective working relationships.

Payment Posting

Telephone Protocol

Scheduling and Appointment Setting

Typing 35-50 WPM

Microsoft Office/Excel

Career Highlights

Certification – Medical Administrative Assistant, 2012

Certified Phlebotomist 2011

BHLS/CPR: Adult, Child, Infant & AED Training

PROFESSIONAL EXPERIENCE

Doctors Making House Calls, NC 2018-now

Organizer

Trained new employees

Created DMR orders and sent them

Created physician orders for facilities and sent them

Refilled prescriptions

Demonstrated proper telephone etiquette, writing and corresponding with power of attorneys of patients and other supervisors within the company

Ensured that all daily tasks and duties passed down from providers were completed.

Sent referrals for home health, PT/OT/ST

Assisted with prescribing medications for providers

Gave VO’s for hospice patients

Built FL2’s

Sent orders for x-rays and ultrasounds

Completed DMV handicap letters

Sent dementia letters

Set appointments for home patients and those in facilities

FedEx pickups for urinary swabs

Sent medical records request forms

Referrals for Hospice services

ARS Rescue Rooter 2017-2018

Answered incoming calls and made outgoing calls

Scheduled and rescheduled appointments

Sold maintenance plans for HVAC systems and generators .

Called and mailed reminders for services needing to be rendered

Communicated with different departments regarding customer needs and questions relating to services via email

Transferred calls to proper personnel or department

Responsible for a majority of clerical and administrative duties

Insight Pest Solutions, NC 2014-2017

Retention manager

Trained and orientated new employees

Demonstrated proper telephone etiquette, writing and corresponding with service managers, regional managers and other supervisors within the company

Ensured that all of my employees handled all daily tasks, duties and responsibilities; handled disciplinary actions

Performed call monitoring with my representatives, call coaching, monitored the call stats throughout the day, handled reports coordinated with my supervisors to assist with quarterly reviews

Assisted with escalated calls from my representatives when the customers displeased with their accounts; submitted financial credits to settle disputes; cancelled customer contracts when service was not in compliance with agreements; arranged payment plans for customers; rescheduled service dates to help accommodate customers satisfaction

Team lead at Insight for the sales coordinator department; handled all new customers; rescheduled for initial services, closed accounts

Center For Employment Training; Durham, NC 2011-2013

Externship

Handled clerical and medical administrative tasks that include data entry, filing records management and billing in the healthcare environment

Demonstrated proper telephone etiquette, writing and corresponding with patients, telephone reception, input insurance payments using computerized database, coordinating and completing assigned projects effectively

Performed routine medical office procedures including obtaining patient vital signs and recording patient information into charts, scheduling, and maintaining patient medical charts

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to applicable alphabetic and numeric filing system

Tender Mercies Incorporated; Durham, NC 2009-2011

Office Assistant - Responsible for all clerical and administrative duties

Handled clerical and medical administrative tasks that included data entry, filing records management and billing in the healthcare environment

Greeted clients and employees, pulled medical records, processed insurance/Medicaid billing, and obtained client data/privacy signoff

Responsible for a majority of clerical and administrative duties (answering phones, copying, filing, etc)

Excel Home HEALTH; Durham, NC 2005-2010

Nurse Aid

Assisted with activities of daily living

Transported clients to doctor offices

Provided personal care for patients

Took vital signs and finger pricks

Carolina House of Chapel Hill CHAPEL, NC 2006-2007

Certified Nursing Assistant

Gathered vital signs,

Feed and bathe residents assisted with lunch and dinner.

Assisted resident’s with daily living and activities

Education

Center For Employment Training, Durham, NC (2012)

Medical Administrative Assistant

Hillside High School Durham, NC (2004)

TRIPLE A PHELBOTOMY 2010

Johnson C. Smith University (2004-2005)

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