Gwendolyn W. Morris

**** ******* *******

Hyattsville, Maryland 20782

Home: 202-***-****

E-mail: adycu1@r.postjobfree.com

Summary of Skills: Provides administrative support for the organization, direction and implementation of the administrative and educational aspects of program planning, coordination, and implementation. These aspects include planning, coordinating, and implementing all administrative support for the Program. Monitoring and implementing analytical and financial actions, providing guidance and support to the Program faculty, and using the SAKAI Learning Support System to facilitate the delivery of academic courses. In addition, duties require interacting with applicants, students, military, civilian, college, university, and other personnel and assisting with the instruction of Uniformed Service members in the traditional classroom setting, as well as the multidisciplinary and patient simulation labs. Duties require analyzing administrative aspects of program implementation and preparing informative reports to the Program Director on selected areas of interest. Provide administrative support to Psychiatry Department (PSY)) and the faculty in the Psychiatric Mental Health Nurse Practitioner Program.

EXPERIENCE:

July 2022 – Present, District of Columbia Department of Office of Risk Management

441 4th street NW Suite 800 Washington, DC

Claims Assistant 40 hours per week

Monitors, coordinates, and processes workers compensation claims. Compiles facts and data regarding accident reports and filed cases. Requests claimant’s billing and medical records from Physician offices. Processes Request for Income and Tax Information (AOE) for injured workers. Processes Explanation of Review (EOR) given to health care providers. Receives faxes of claimant’s treatment plan and uploads treatment plan in electronic case files. Manages the front desk, keeping a daily log of all incoming calls from District of Columbia residents for workers compensation and TORT. Answers phone calls from claimants with prompt customer service using Amazon Web Services.

September 2017 – June 2022, ChexTop 6725 Suitland Rd. Suite 101 Morningside MD 20746

Account Approval Clerk 40 hours per week

Performs routine transactions including cashing checks, depositing money, money order issuance and collecting loan payments from customers. Receives and processes company bills payments from third party vendors. Contacts customers to handle debt collection on delinquent accounts. Assists clients in achieving their financial goals by engaging in proactive discussions, determining loan accounts that will meet their needs. Manages preapproval online applications, maintaining spreadsheets communicating with customers via phone and email discussing their approval and loan amount. Completes sales transactions accurately and efficiently. Interacts with customers and coworkers in a friendly and professional manner which included assisting and supporting sales team members to the maximum extent possible. Greets customers providing prompt customer service which anticipates and exceeds customer expectations.

Communicates regularly with supervisor store services manager etc. regarding customer preferences needs and problems and reports discrepancies promptly. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of sales goals etc.

EXPERIENCE:

June 2012 – April 1 2016, Department of Defense, Uniformed Service University of the Health Science Department of Psychiatry, 4301 Jones Bridge Rd. Bethesda Maryland 20814

Program Support Specialist: GS-0301-09, 40 hours per week

Coordinates financial and material resources planning for the office. Formulates and revises budget requests for travel, staffing and related administrative support needs of the directorate. Develops a tracking system for allotted funds. Provides assistance to management pertaining to budget and resources. Prepares an annual budget for the Directorate and provides reports of expenditures.

Performs a variety of duties in support of the Directorate’s educational programs and accreditation processes. Facilitates necessary arrangements for production, revision, and publication of course material. Oversees the development of the annual room schedule. Reviews annual academic schedule, and proposed room schedule that ensures classrooms, meeting rooms, lecture rooms and the auditoriums are reserved for all directorate educational activities and special meetings throughout the year. Supervises the arrangements for provision of audiovisual support, program announcement and support staff for all activities.

Prepares computer generated reports and maintains databases. Manages the computerized workload formula/system for office, program faculty and the School.

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Monitors forms and data reports for completeness and accuracy. Contacts appropriate individuals for resolution of problems. Analyses office/program implementation and prepares written reports to inform the Associate Dean for Faculty Affairs/Program Director, other School leaders and the Dean, PSY Department. Responsible for the Pre-Clinical and the Post-Clinical for PSY Department.

March 2003 – June 2012, Department of Defense, Uniformed Service University of the Health Science Continuing Health Education for Health Professionals, 4301 Jones Bridge Rd. Bethesda, Maryland 20814

Administrative Officer: GS-0341-09/9, 40 hours per week

Serves as the administrator for a Directorate with a minimum of sixteen (16) professional and support staff members who are assigned or federally employed through federal services physically located at the Uniformed Services University of the Health Sciences (USUHS). Responsible for providing or coordinating administrative and analytical support for all administrative and professional areas of the directorate.

Initiates, establishes, develops, and implements programs and procedures to facilitate provision of all administrative support to Directorate staff members. Reviews office logistic dimensions suitable for Directorate staff members to ensure physical workspace is both accommodating and economical in fulfilling the agency’s accomplishment of the overall mission.

Formulates administrative policies and procedures for the office. Coordinates office policies with other designees issued by various federal organizational components of USUHS. Serves as a liaison between other agencies and departments, identifying administrative problems and recommending workable solutions or corrective action.

Coordinates administrative actions of the office to ensure completion and compliance are submitted within the due date time frame.

Prepares various recurring and special administrative reports on Directorate operations, such as, personnel staffing, travel expenditures, budget requirements, internal management control, and space utilization reports ensuring data submitted by staff members and support offices is in compliance with established guidelines. Develops and maintains a tracking system of office administrative service requests (i.e., requisitions, personnel actions, work orders, travel orders, etc.). Coordinates and edits administrative status report utilizing a number of informational databases.

Coordinates office recruitment efforts, to include reviewing the preparation of requesting and or supporting documents. Advises Director regarding personnel matters including recruitment, performance management, classification, reorganizations, etc. Provides guidance to managers regarding various alternatives and their potential ramifications. Serves as office training coordinator for government and civilian training request. In conjunction with supervisors and managers, conducts training needs survey, recommends priorities (according to job description classification, and overall mission of the agency) to Director based upon budget and manpower considerations, and forwards Directorate priorities to Civilian Human Resource Management Directorate (CHRMD). Disseminates training information and opportunities Directorate personnel. Advise managers on the development of performance appraisal plans. Coordinates the processing of performance appraisals as well as incentive awards.

Conducts a continuous review of Directorate polices, practices and procedures to assure maximum utilization of money, manpower, and material. Analyzes and evaluates Directorate practices and procedures dealing with personnel, funds, classroom, office, and seminar space to include equipment and materials. Conducts comprehensive internal studies to determine Directorate operational effectiveness by reviewing reports and other sources of information pertaining to utilization of assigned personnel; monthly financial information (i.e., budgetary status reports, accounting reports and manpower reports); and other information sources. Discusses results of reviews and tentative conclusions with staff members to verify data and conclusions. Prepares final recommendations and course of action and submits to the Director for final approval.

Conducts resource management and analytical studies for the office pertaining to organizational design, work force planning, and other matters of concern. Determines current and projected budget and manpower requirements by reviewing existing and planned missions, workload and funding availability. Plans, initiates, coordinate and complete studies, and prepare reports of findings with recommendations of alternatives for resolving problems or improving office programs. Based upon detailed review results, prepares requests to obtain funds and manpower to support additional program requirements.

Coordinates financial and material resources planning for the office. Formulates and revises budget requests for travel, staffing and related administrative support needs of the directorate. Develops a tracking system for allotted funds. Provides assistance to management pertaining to budget and resources. Prepares an annual budget for the Directorate and provides reports of expenditures.

Performs a variety of duties in support of the Directorate’s educational programs and accreditation processes. Assists in determination of learning needs and curriculum design and evaluation for various educational activates. Facilitates necessary arrangements for production, revision, and publication of course material. Oversees the development of the annual room schedule. Reviews annual academic schedule, and proposed room schedule that ensures classrooms, meeting rooms, lecture rooms and the auditoriums are reserved for all directorate educational activities and special meetings throughout the year. Supervises the arrangements for provision of audiovisual support, program announcement, and support staff for all activities.

EXPERIENCE:

July 1997- March 2003, Department of Defense,, Uniformed Service University of The Health Science, Financial Management, 4301 Jones Bridge Road, Bethesda, Maryland 20814.

Accounting Technician, GS-0525-07-10, 40 hours per week

Establish, maintain, and oversee commercial and government accounts to include but not limited too: rentals of ADP systems, receipt accounts, deposit accounts, reimbursable sales, postage, communications, contractual services, student stipends, impress funds, grant awards, and other specialized accounts. Receive, examine for completeness, classify, verify fund availability, record, and file documents for maintenance and to ensure that acceptable accounting principles and polices are adhered to of the following: General ledger, expense and fund accounts, advance and progress payments, accounts receivable, accounts payable, deposit accounts, and receipt accounts. Prepare and process journal vouchers for adjustment for expenses and corrections of erroneously charged funds. Prepare and process disbursement and collection vouchers. Post obligation and expense transactions that update appropriation tables and general ledger accounts. Review and post Merged Accountability Fund Reporting (MAFR) transactions received on by-others register cycles form other Department of Defense (DOD) agencies.

Certifies payment vouchers to ensure compliance with the Prompt Payment Act, and to update the expense accounts in the general ledger. Establish and maintain accounting document files that must be kept current for ready reference and compilation of information vital to recurring reports and internal audits performed. Review and process invoices received form government agencies and commercial vendors. Process subject payments and honoraria. Maintain timely payments in accordance with prompt requirements and ensures the advantage of cost effective cash discounts are utilized and maximized Reconciles general ledger fund balances. Rejects accounting documents of originators that have erroneous or omitted data. Reviews the billed not received, received not billed, and aged vendor invoice to ensure that the appropriate action is taken to pay vendors in a timely manner, verifies accounting transactions are processed correctly, and to determine if there are problems within the accounting system.

EXPERIENCE:

October 1996 - July 1997, Department of Defense Commissary Agency, DeCA Northeast Region, 2257 Huber Road, Suite B102, Fort George Meade, Maryland 20755-5220

Accounting Technician, GS-0525-05/10, 40 hours per week

Maintains the Commissary Officer’s Stock Fund Account and the Surcharge Collection Account, reflecting a day-to-day record of commissary operation. Maintains control of resale division of stock fund account by the timely input of financial documentation and receipts provided by supported stores Commissary Support Clerks. Prepares and maintains Store Block Control Journals. Maintains internal control logs used to establish a creditable audit trail. Maintains responsibility for the posting and upkeep of fund control ledgers in support for supply fund targets.

Reviews documents/data that have been transmitted electronically, or transported by courier or other means of transportation to the ACS for accuracy, completeness, presence of authorized signatures, and ensures that all date is present. Performs a daily reconciliation and computation of all data to include any transmittals of the ACS, ensuring that all data has been accounted for and processed in DIBS.

EXPERIENCE:

August 1989 – October 1996, Department of Defense Finance & Accounting Services, Pentagon, Room 1D476, Washington, DC 20301

Accounting Technician, GS-0525-07-07, 40 hours per week

Provides Accounting, Budget, and Administrative support to the Defense Finance & Accounting Service Office-Denver Center, Washington Headquarters Service.

Researches bills and invoices to ensure validity, reviews requisitions and ensures that appropriated acceptable accounting principles are applied. Utilizes the Federal Acquisition Regulation (FAR) and administrative and practice and principles to cite the authority used in determining and finding reports prepared for the supervisor. Utilizing billing documents and payment vouchers, analyzes, researches, and post correct amounts charge to the agency and submit findings and report to the Defense Accounting Officer (DAO) at Bolling Air Force Base (BAFB) within five (5) business days prior to the established payment due date. Prepares and processes collections vouchers within two (2) working days of receipt of paper check copy for accounts control. Prepares payment transmittals and maintains a control log and suspense file for payments forwarded to BAFB. Performs detailed analysis of billing accounts, ensuring strict compliance with accounting guideline. Reviews the detail listing on a quarterly basis and compares it to supporting documentation. Identifies and corrects duplicate entries, mismatch obligation and disbursements. Communicates verbally and in writing with officials to clarify any aspects of accounting information that is not clear or not in agreement with agencies accounting records, ledgers, data bases, or physical accounts.

Prepares recommendation to the procuring office on over payment documents. Maintains officials accounting file and ensures all pending administrative actions are completed as well as agreement of expenditure before closing out an account. Researches unliquidated obligations and determine validity of accounting figures and data on a quarterly basis. Research, analyze, and process de-obligations by preparing corrections, attaching supporting documentation to clarify corrective action taken. Inputs a minimum of 350 lines of accounting documentation on a day-to-day basis. Ensures that all transactions are blocked to individual record areas by the close of business the last workday of each week. Reviews the account’s status on expenditures, select details, and discovers obvious errors. Utilizes the SF1081 form to correct errors when conflicting data is discovered.

Training and Education

High School Graduate: Woodrow Wilson High School, Washington, DC, June 1977

University: University of District of Columbia (UDC), Washington, DC,

August 1977 – May 1989; General Studies

Specialized Training:

Accounting and Budgeting

University of the District of Columbia; August 2000- December 2000

Intro to Contracting

United States Department of Agriculture (USDA), USDA Graduate School, 600 Maryland Avenue SW, Suite 330, Washington, DC 2004-2520, August 1995 – November 1995

Technical Skills:

Microsoft XP Professional, Microsoft Office (Word, Excel, Power Point, Access)

Defense Travel System (DTS), Oracle Applications-Defense Agencies Initiative (DAI)

Adobe Acrobat Pro

REFERENCES:

Provided upon request

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