Customer Service Data Entry/warehouse

ABDUL COOPER

adycty@r.postjobfree.com 916-***-**** *** Creekside Cir Sacramento Ca. 95823

Summary

Highly analytical thinker with a demonstrated talent for planning, initializing and implementing

operational procedures and streamlining complex work procedures. I'm certain that the skills I developed

in my previous position, including my planning and organizational ability, my problem solving skills and

my experience working in a diverse team will regularly transfer into success. I'm eager to combine my

set of valuable competencies with my enthusiasm for this new career field and quickly becoming an

asset to the department.

● Computer literate, with extensive proficiency in a wide variety of applications.

● Proven record of answering the telephone, providing relevant information to callers and routing

calls to appropriate individuals.

● Demonstrated ability to schedule appointments and meetings.

● Communication: Able to work and converse effectively with all levels of colleagues, clients, and

other external contacts.

● Thorough understanding of making copies of printed documents, and filing correspondences,

reports, and records.

● Computer: Extremely proficient in Microsoft Office applications.

Skills

Data Entry/Warehouse

Excellent customer service

Database Inventory

Microsoft Office

Excel Windows XP

Proper phone etiquette

Client satisfaction

Self-directed

Verbal communication

Order taking Troubleshooting and resolution

Service prioritization Consultation and advisory

Invoicing and billing Materials handling

Equipment maintenance Stock Management

Interior and exterior displays

Safety protocols and procedures

Product knowledge Storage organization

Purchasing and planning Cash register operations

Documentation and reporting

Multi-line phone operations

Service desk support Commercial equipment operations

Able to lift 100+ pounds

Experience

Apple Inc Elk Grove, Ca. October 15, 2007 thru June 13, 2008 & Feb 17, 2014 thru March of 2015

Responsible for input of returned items into the database. Troubleshot incorrect returns, also responsible

for all Apple store returns, transfer of new items, and provided excellent customer service to internal and

external customers. Responsible for the accurate count and inventory of merchandise. Checked

purchase orders for accuracy of items received, replenished stock area, and provided continuous

customer service for clients.

Interstate Sacramento, Ca. June 17, 2008 thru April 21, 2011

Responsible for the accurate count and inventory of merchandise. Checked purchase orders for

accuracy of items received, replenished stock area, and provided continuous customer service for

clients.

CornerStone staffing Sacramento, Ca.

February 10, 2020 thru June 5, 2020

Unloaded incoming shipment trucks and moved perishable and non-perishable goods to correct

locations within the warehouse. Operated warehouse equipment to move large pallets, boxes, and

containers of merchandise

Inspected items for damage and to ensure quantities matched paperwork. Prepared packaging materials

and pallets of merchandise for new shipments.Walk warehouse for entire shifts to pick merchandise

according to paperwork. Track all merchandise with scans for each movement

In Home Support Services Sacramento, CA July 10, 2017 thru October 1, 2018 September 15,2019 to June 15

2020

Provided patients and families with emotional support and instruction in preparing healthy meals,

independent living skills and adaptation to disability or illness. Organized personal and professional

calendars. Laundered clothing and bedding and changed linens to prevent spread of infection. Worked

closely with high-profile clients to provide one-on-one administrative support, including estate

management, household management and property management. Changed bed linens, made bed and

laundered soiled linens to keep patients' bed clean. Assisted patients with daily hygiene tasks, including

bathing, dressing, dental care and grooming. Checked mail, shopped for groceries and handled bill

payments. Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing

and personal grooming. Oversaw and planned resident schedules by coordinating doctor appointments,

exercise routines, recreational activities and family visits. Cleaned houses and living spaces, ran errands

and cooked meals for patients as needed. Assisted patients with activities of daily living, closely

monitoring conditions and safety.

Education and Training

Media Communications Cosumnes River College Sacramento, CA. CA

Activities and certificates

LEAP certified

OSHA & Hazmat

References

Available upon request

Contact this candidate