Customer Service Data Entry
Resume:
Sabrina Stribling
Anna, TX *****
adyctr@r.postjobfree.com
Highly motivated Customer Service Representative with 15+ years of experience, looking to increase the customer experience. Proficient in data processing, and documentation, taking orders, managing accounts, and resolving complaints. Familiar with the processes of customer needs assessment, quality standards, and customer retention.
Authorized to work in the US for any employer Work Experience Work Experience
Debt Resolution Consultant
Dogstar LLC - Plano, TX
April 2022 to March 2023
Keep track of assigned accounts to identify outstanding debts Plan course of action to recover outstanding payments Locate and contact debtors to inquire of their payment status Handle questions or complaints
Create trust relationships with debtors when possible to avoid future issues Update account status and database regularly
Alert superiors of debtors unwilling or unable to pay when necessary Comply with requirements when legal action is unavoidable Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence Campaign Canvasser
Grassroots Campaigns - United States
July 2021 to October 2021
Persuade undecided voters to vote for a particular candidate or ballot issue at election time, and to raise money for a cause. Campaign canvass for ballot issues and fundraising purposes. Intent Analyst
Maximus - United States
March 2021 to April 2021
Provides accurate and appropriate information in response to customer inquiries and addresses customer service inquiries accurately, and document intent for call so the system can generate the customer to the proper Que.
Paraprofessional
McKinney Independent School District - McKinney, TX January 2019 to December 2020
Support teachers in the classroom, supervise students outside of the classroom, or provide administrative support for teaching. Job duties range from filling teaching positions to supplement regular classroom curriculum with additional enrichment activities.
Customer Service Troubleshooting Technician
Continuum Global Solutions - Dallas, TX
November 2020 to November 2020
Mastered Troubleshooting customers Cellular Phone
Direct customers in porting phone services between consumer and finding the best plan that’s more suitable to the customers needs.
Senior Agent Inbound Collections
iQor - Plano, TX
February 2020 to October 2020
Build rapport, research customer account.
Collect payments, and provide the customer with flexible solutions to cure account. Awarded employee of the month two times for the highest Quality Assurance Score. Granted with the opportunity to assist as acting Supervisor, assisting peers with proper call techniques, time managing skill and research pertaining to customer inquiry. PCT (Patient Care Technician)
DaVita - Lancaster, TX
March 2019 to May 2019
Snappy charting, cannulating pts and aided in there treatment preparation Certified Nurse Aide (CNA)
BAYLOR CHI ST. LUKES AT TEXAS MEDICAL CENTER - Lufkin, TX August 2015 to January 2019
Provide a fast paced experience in working in the assessment center/ Emergency Room within 4 yrs of service with the company. Aided in the collection of UA samples and transported to the lab, data entry of vital signs, and insertion of Foley Catheters. Front Desk Receptionist/ Office Administrator
Stoneleigh/ Larkspur - Lufkin, TX
January 2010 to August 2015
Answering visitors' enquiries about a company and services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones Certified Nursing Aide (CNA)
Grace Care Center - Lufkin, TX
September 2006 to June 2010
Taking care of patients, implementing standard instruction according to their daily needs. Receptionist
Castlepines Nursing - Lufkin, TX
March 2003 to December 2007
Answering phones, and greeting family members, scheduling interviews Education
Angelina College
January 2007 to December 2007
Diploma
Lufkin High School
January 1999 to December 2003
Skills
• Customer service
• Processing payments, scheduling payments, call center, inbound and outbound calls (1 year)
• Filing
• Phone etiquette
• Account Management
• Microsoft Windows Server, Microsoft Office, Windows (10+ years)
• Live chat
• Data Entry
• Technical Support
• Receptionist
• Financial concepts
• Credit analysis
• Accounts receivable
• Debits & credits
• Account analysis
• Financial services
• Analysis skills
Contact this candidate