Customer Service Preventive Maintenance

Alonzo Kraft

510-***-**** *******@*******.*** Dublin, CA https://www.linkedin.com/in/alonzo-kraft-a5419615/

Senior Territory Representative

Senior Territory Representative experienced in managing growing sales in multimillion-dollar territories stays on budget, and organize priorities. Highly skilled in both electronic and mechanical systems along with key expertise in installation, troubleshooting, and maintenance of equipment and systems. Recipient of several awards for excellence in sales, budget, service, safety, and outstanding performance.

SUMMARY OF QUALIFICATIONS

Hands-on leadership and service excellence through customer training, customer service, preventive maintenance, troubleshooting, and effective communication.

Highly organized, technical, and strong analytical problem-solver with a solution-based approach in recommending tailor-made programs or solutions that improve customer businesses, drive sales, customer loyalty, and retention.

Influencer and collaborator of teams and stakeholders with interpersonal and communication skills building professional relationships effectively.

Steering teams while working independently towards a clear customer focus improving operational efficiency.

Experienced trainer, effectively sharing knowledge base with both peers and customers.

Lifetime learner with a strong aptitude for both electrical/electronic and mechanical components.

Dependable, results-driven, and committed to the highest standards of quality performance.

CORE COMPETENCY

Goal and Action-Oriented Customer Focus, Satisfaction, and Retention Organize Plans and Align Resources Interpersonal Savvy Diplomatic Value Differences Simplify and Manage Complexity Team Player

Leader Drive Results with Urgency Self Development Adapt Flexible and Manages Ambiguity

Focus and Resilient Courageous and Decisive

WORK EXPERIENCE

Ecolab, St. Paul, MN 2007 – Present

$13 billion global leader in water, hygiene, and infection prevention solutions and services that protect people and vital resources.

Sales Service Route Manager

Sales, Account Management, and Awards

Manage sales, service, and support of over 120 food service and hospital accounts within the established route

Consistently grew sales, achieved sales budget objectives, and delivered double-digit sales growth objectives

Create a win-win scenario with customers through recommendations for advanced cleaning and sanitation processes and programs that meet their specific needs for a positive guest experience, cost savings, and added revenue.

Organized multiple tasks to manage over 120 accounts effectively by consistently implementing daily, weekly, and monthly plans, tracking product delivery schedules, service obligations, payments, and achieving sales targets.

Received multiple awards in Sales Services, Safety, and outstanding performance. These are:

oSales Service Route Manager of the District (Eagle trophy)

o2019 Safety Award

o2018 Sales Budget Award

o2018 Safety Award

oSummit Club (2 million dollar achievement) Award

oExcellence Trophy (Outstanding Performance)

o2016 Budget Award

o2016 Safety Award

Committed to the financial success of districts and teams by driving product and solutions sales and keeping costs down through inventory management and general expenses.

Service Excellence

Delivered service excellence by leveraging maintenance expertise and consulting capabilities to reduce cost and improve operational efficiency that drives results and customer retention.

Demonstrate safe equipment use to ensure all customer operations are fully functional and that customer teams are trained on food safety and sanitation standards.

Collaborate and communicate with internal partners and customers by responding promptly to calls, emails, orders, concerns, and issues keeping customer satisfaction and loyalty.

Strengthened customer relationship and as result service issues decreased

Equipment Installation, Preventative Maintenance

Deep expertise and knowledge in the installation, troubleshooting, and maintenance; electrical, mechanical, and plumbing repairs of commercial dish machines, laundry equipment, and dispensing systems.

Reduce service costs with scheduled preventive maintenance and following service protocols, eliminating rework and emergency calls.

24/7 on-call and immediate response to emergency service calls. Ensure equipment, parts, and inventories are delivered or returned as needed, and avoid any shortages or overstock situations.

Remetronics, Port St. Lucie, Florida 2005 – 2007

ISO 9001-2008 Certified. Provide a variety of services to top OEMs, involving High-Tech Equipment.

Field Engineer 11

Installation, operation, and preventive maintenance of various X-ray machines and medical equipment in hospitals and medical offices. Troubleshoot system errors, mechanical, electrical, and electronic issues.

Facilitate effective communication with customers regarding all service issues, installations, and preventive maintenance.

Topcon Positioning Systems, Livermore, CA 1994 – 2005

Designs manufacture and distribute accurate positioning and workflow solutions.

Services Engineer

Provided technical parts and service support to customers, monitored customer warranty claims, trained distributors on service repair, technical support, interface with quality control and product groups.

Supervised repair technicians with updates on repair status as per departmental objectives.

Maintained required service parts and tool list and insured Authorized Service Dealers have equipment and training needed to service products.

Inspected and advised incoming quality control department on proper tools and test procedures for existing and new products for construction positioning equipment and surveying instruments

Smith and Dennison, Hayward, CA- Gas Leak Service Engineer 1991 – 1994

EDUCATION AND CERTIFICATION

Education

Mt. Eden High School, Hayward, CA

Electrical, Electronic and Communications Engineering Technology/Technician · (1987 - 1991)

Electrical/Electronic Maintenance and Repair Technology · (1982 - 1986)

Certification

ServSafe Certified (certification # 19799270) expires 9/17/2025

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