SUSAN WARD, EXECUTIVE RECRUITER

adycso@r.postjobfree.com 313-***-****

Ft Lauderdale, FL 33313

linkedin.com/in/susanjfward

PROFESSIONAL SUMMARY:

Results focused Executive Recruiter with exceptional strengths in sourcing and hiring the best possible talent for clients, and matching top talent with their dream job. Proactive leader with excellent oral and written communication skills. Highly adept at building talent pipelines and working with clients to obtain deep understanding of needs and provide updates throughout the recruitment process. Adaptable with new technology, and change in general. Thrives on fast-paced environments. EXPERIENCE:

Global Executive Recruiter, Executive Recruiter

September 2020 – Present, Ft Lauderdale, FL

Specialize in recruitment at the Executive Level in the Customer Experience space. Provide solutions and services, including but not limited to retained searches, contingency searches, as well as consulting assignments. Candidate levels recruited are VP to CEO within: Customer Care; ITO; Business Process Outsourcing; etc. Industry expertise in sourcing includes Financial; Pharma; Healthcare; Telecom; Cable; Tech; E-Commerce; Consumer Package Goods; among others. Only recommend candidates that have a strong performance history and solid track record. Successful at recruiting highly desirable candidates who must be creatively sourced, groomed, and closed. Mission - matching the best candidate with their dream job. AIG Retirement Services Financial Advisor for the Miami-Dade Public School System, September 2018 - June 2020, Miami, Florida, United States Focused on providing employees of the Miami-Dade School System with retirement planning and investment management. Advised school district employees on how to decide on the right investment plan, contribution level to chosen plan, and recommended other additional investments outside of school plan. The primary goal was to ensure a comfortable retirement for these under-rewarded people. 2

Susan Ward, Executive Recruiter

BancWest Investment Services, Inc. Financial Advisor November 2015 - June 2017, Cupertino, California, United States Provided retirement and investing advice to bank customers. Worked in 5 branches in San Francisco Bay area to help branch clients to make prudent wealth management decisions. Acted as a fiduciary within my advising role. Objective number one was to ensure investments reflected each individual clients’ risk tolerance level and desired growth trajectory. Sold only appropriate investments to each client. Edward Jones Investments, Financial Advisor

November 2012 to June 2015, Chico, CA

Built a successful Financial Advisor practice from zero to $300M in annual assets-under-management. Fully compliant with all rules and regulations in this highly regulated environment. Developed keen skills at converting prospects into new clients. Successfully grew book of business YoY. Received an annual award for the highest customer satisfaction score in the Northern California region. Global Executive Recruiters Executive Recruiter

November 2008 - November 2012, Chico, CA

First round with GER. Specialized in recruitment of executive level candidates, matching the best candidate with their dream job.

HCL, formerly Telerx (sub of Merck), SVP, Sales and Marketing May 2007 - October 2008, Horsham, PA

Led a high-powered sales team to sell services such as adverse event management, product detailing and Q&A management for pharmaceuticals and consumer package goods clients. Exceeded new revenue expectations in our target markets within two months. Left due to parents’ dire need for help with illness management in Chico, CA.

AAA, The Auto Club Group, Vice President, Customer Care October 2003 - October 2006, Dearborn, Michigan

Full operational and P&L responsibility for Emergency Roadside Service, Travel Agency, and Membership Services. Objective was 100% customer satisfaction. We achieved 92% from three Mega Customer Care Centers employing 1500+ Customer Care Representatives, who all reported to supervisors, who reported to managers who reported to Directors who were direct reports. Received accolades and large bonuses for quality and performance.

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Susan Ward, Executive Recruiter

Harte-Hanks, Inc. Group President, Princeton Management Resources was acquired by Harte-Hanks (HHS) in 1999.

January 1992 - May 2004, Princeton, New Jersey, United States Stayed on during an earn-out and operated the customer care centers business globally in addition to the consulting; benchmarking; and independent quality auditing businesses. Princeton Management Resources President/Founder, Acquired by Harte-Hanks, Inc. in 1999

January 1992 - January 1999, Princeton, New Jersey, United States Conceived and founded the first-ever independent quality auditing firm for outsourced and insourced Customer Care operations. Largest client was Mastercard International, closed in 1993. Worked with Mastercard Card Intl’s top twenty-five bankcard issuers around the world. Team of seventy-five employees completed exhaustive customer care center performance diagnostics and performed quality audits, call monitoring, benchmark studies, etc. Interfaced with CEO at Mastercard and at the various CEOs at the Top- Twenty-Five bankcard issuers globally.

Drexel, Burnham, Lambert Investment Firm, Stockbroker December 1987 – November 1991, New York, NY

Sold stocks and bonds to high-net-worth individuals. Worked in a bullpen environment with 79 other brokers. Received the “Broker of the Month” multiple times and Broker of the Year in 1990. The firm imploded due to illegal stock manipulation. Yikes! Had no idea about the leadership’s dirty play and always sold with integrity and the clients’ best interest at heart.

Allen & Associates, Membership Development Co.,

April 1978 – November 1987, Houston, TX

Started professional life as a membership sales representative doing membership development for the New Orleans Chamber of Commerce, a non-profit business membership organization. Rapidly promoted from sales, to management, to regional management to President. As President, I managed New Client Sales; Membership Sales Performance across 32 city offices; and made all management hiring and promotion decisions. Two years after being promoted to President, our organization was named and Inc. 500 Fasted Growing Company in America.

EDUCATION:

Education Brigham Young University general studies with psychology focus · (1973 - 1977). LICENSES:

Security Industry: Series 7, 2013; first time for Series 7, 1987; Series 66, 2013; Series 63, 1987; National Commodity Futures, 1987.

Insurance - Life/Health: 215 Life and Health license, registered nationwide.

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