Customer Service Representative
Resume:
Terica Kiser
Orlando, FL *****
*************@*****.***
• 4 years + ( CSR Experience )
• 2 years + ( Fast Food Exp )
• 4 years + ( Call Center Exp )
• 1 year + ( Sale Associate Exp )
• 6months - 1 year (WAREHOUSE)
• 6months - 1 year ( Front Desk )
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Conduent - Orlando, FL
March 2023 to Present
1. assisting customer with their Sun pass account . 2. Making payments for customers on their account . 3. Providing Sun pass information for the customer 4. . Technical support with SUN PASS customer .
CSR - Customer Service Representative
DialAmerica - Orlando, FL
August 2022 to March 2023
• Processing payments for unregulated and register EPASS customers . Patient Care Coordinator
AllianceRx Walgreens Pharmacy - Orlando, FL
December 2021 to July 2022
assisting customers on scheduling for they medicine . Customer Service Representative
Alorica - Orlando, FL
February 2021 to November 2021
• Work from home position assisting Verizon Wireless new and existing customers with policies and procedures.
• Responsible for sales and upsells of various products and services.
• Resolved technical issues impacting the customer’s products and services.
• In/out bound calling to confirm and negotiate term agreements, billing inquires, and products being offered.
CSR - Customer Service Representative
ARS/Rescue Rooter - Maitland, FL
January 2020 to December 2020
• Assisting customers making inbound calls about their AC units & etc .
• Making sure all customers are tooken care of in 24 hours time frame .
• Completing notes after the call .
Education
High school diploma
Freedom High School - Orlando, FL
August 2013 to May 2016
Skills
• Data Entry
• 37 WPM (3 years)
• Health Insurance Verification
• Organizational Skills
• Microsoft Word
• Food service
• Communication Skills
• Technical Support
• Customer support
• Merchandising
• Serving Experience
• Document review (1 year)
• Customer service
• Medical Scheduling
• Documentation review
• Medical Billing
• Medical Records
Languages
• English - Expert
Certifications and Licenses
Food Handler Certification
August 2017 to August 2023
Contact this candidate