Medical Assistant Office Manager

LINDA TORRES

*** **** ***** *****, *** York ***** 646-***-**** email: *****.*********@*****.***

WORK EXPERIENCE

LAB CORP OF AMERICA, Bronx, NY 11/17 to 11/18

Team Leader

Traveled throughout New York City, instituting all aspects of operations within 11 phlebotomy laboratories within patient service centers

Supervised the daily work performance of up to 50 phlebotomists, and delegated work responsibilities ensuring timely execution of tasks

Utilized phlebotomy results for DNA and paternity results, drug screening, complete blood counts, pregnancy, AIDS/HIV, sexually transmitted diseases, Rh blood bank testing, blood chemistry, routine gynecological, etc.

Processed blood samples and urine specimens in preparation for laboratory pickup

Entered, retrieved and updated patient demographic and insurance data via computer and generated hard copy documents for chart data

Executed site inspections ensuring compliance of mandated regulations as per HIPAA, NYS Department of Health, OSHA, etc.

Maintained inventory of laboratory supplies and equipment for 11 laboratory locations and forwarded to supervisor for facilitation of order

Oversaw the shipment of incoming merchandise, ensuring accuracy of order content and integrity of goods

Conducted training seminars and workshops and instituted all sterilization and waste disposal procedures

Provided on call assistance in absence of staff members as deemed necessary

Answered to department supervisor and assisted with impromptu work assignments upon request

Demonstrated a professional level of confidentiality in regard to all patient/facility affairs

Displayed a proficient, versatile demeanor in a diverse body of circumstances, effectively contributing to the expedient resolve of patient/facility challenges

WIN FACILITY, Greenwich, CT 3/15 to 11/17

Customer Service Representative

Maximized insurance directives for private and commercial insurance companies within this healthcare center servicing patients in need of affordable infertility care

Utilized a vast knowledge of CPT and ICD-10 coding, and submission rules, regulations and guidelines

Encountered entry for electronic billing and processed electronic insurance claims and adjustments

Carefully reviewed and examined all primary and secondary ERA’s and EOB’s for account reconciliation

Interfaced with insurance company representatives for the resolve of billing discrepancies and acted as liaison between medical facility and insurance company personnel

Examined invoices for verification of outstanding balances, contacted patients in regard to delinquencies and made payment arrangements as deemed necessary

Responded to a high volume of in-coming calls, resolved billing discrepancies and insurance disputes, and researched and resubmitted denied claims

PLANNED PARENTHOOD OF NEW YORK, Brooklyn, NY 3/12 to 10/14

Phlebotomist

Assisted 125 patients of diverse population, pediatric to geriatric, within this outpatient facility

Performed HemoCue testing to determine iron levels to rule out anemia

Forwarded blood specimens to Park Madison Laboratories and responded to physician requests for expedited laboratory results via telephones, fax and email

Contacted healthcare facilities for clarification of prescription orders

Maintained inventory, interfaced with vendors and suppliers and replenished stockroom materials

Performed extensive research on the purchase of supplies and equipment, ensuring cost effectiveness and proper allocations of funds

Additional phlebotomist responsibilities included those outlined above

Linda Torres continued

JOHNATHAN TESSLER MD, Bronx, NY 2/06 to 3/13

Medical Office Manager 2/10 to 3/13

Successfully effectuated all senior management responsibilities for this primary care physician, assisting up to 20 patients daily, adult through geriatric

Supervised staff members and trained incoming personnel, developing a collaborative working environment

Utilized various resources for the achievement of goals including human resource management, networking, etc.

Provided oral evaluations based on job performance and made recommendations based on findings

Oversaw all aspects of patient scheduling, post surgical appointments and scheduling of impending procedures

Ensured proper compilation and assembly of patient charts, collected insurance deductibles and co-payments, processed cash, check and credit card transactions and proved out end of day receipts

Troubleshot and resolved front desk, operational issues and implemented improvements as deemed necessary

Responded to patients various inquiries, requests and complaints

Maintained inventory of office supplies and medical equipment and interfaced with vendors

Medical Assistant/Biller 2/06 to 2/10

Escorted patients to exam rooms, assessed patients’ medical conditions, and obtained and recorded vital signs

Conducted CBC’s, EKG’s, BMI’s, urinalysis, pulmonary, spirometry, glucose and metabolic testing

Administered albuterol, medications and inoculations including PPD, MMR, chicken pox, etc.

Transcribed physicians’ orders and interpreted laboratory reports and compiled laboratory flow sheets

Assisted physician with medical exams and minor surgical procedures and performed pre/post-operative testing

Contacted patients in regard to test results and responded to various inquiries and requests

Instituted examination room readiness and sterilization procedures and assisted patients with prescription refills

Successfully promoted to medical office manager as outlined above

Additional Related Experience:

Surgical Technician

Served as an integral member of the surgical team, working closely with surgeons, anesthesiologists, registered nurses and related surgical personnel

Consistently demonstrated the professional knowledge, skill and ability participating pre-operatively, intra-operatively and post-operatively

Transported patients to and from operating room, assisted of patients in preparation for surgery and obtained patient authorization signatures

Ensured proper preparation of operating rooms, post surgical areas, surgical instruments and medication

Employed rigorous aseptic techniques, executing decontamination and sterilization of surgical instruments

Performed diagnostic testing to ensure proper functioning of surgical equipment, executed the correct application and use, and assembled instruments in preparation of surgical procedures

Packaged and transported specimens to various surgical departments for testing

EDUCATION Monroe College, Bronx, NY

Bachelor of Business Administration 6/13

Major: Health Services Administration

CERTIFICATES Mandl school of Allied Health – Medical Assistant/Phlebotomist

American Medical Technologists – Certified Phlebotomist Technician

National Paramedical Technician and Assistants Association – Surgical Technician

Allen Schmartz Health Careers Incorporated – IV Technician

University of the State of New York Education Dept. – Certified Histological Technician

America Heart Association – CPR/BLS/AED (pediatric, geriatric)

MEMBERSHIP American Medical Technologists

SPECIAL SKILLS Exemplary leadership/managerial/interpersonal skills

Troubleshooting and problem resolution; Patient care;

Cultural diversity; collaboration/independence; computer literate

BILINGUAL English/Spanish (oral/written/translation)

REFERENCES Available upon request

Contact this candidate