Devin wiggins

Baltimore, MD *****

adycrx@r.postjobfree.com

+1-747-***-****

To gain a career in a growing company that has a team that supports each other and will allow me to use both verbal communication skills and people management techniques to mediate risks of the company.

Willing to relocate: Anywhere

Work Experience

Customer Service Representative

Manpower/Maximus / Ca Lifeline Program - Los Angeles, CA February 2020 to December 2022

• Reimbursement Insurances

• Maintained accurate medical records, applied ICD-10 coding, obtained pre-authorizations and referrals, and verified eligibility and benefits

• Submitted insurance claims to Medicaid and Medicare and performed follow-ups on unremitted claims within the billing cycle timeframe

• Provide health promotion, prevention, and education services

• Participate in designated outreach activities to community members

• Identify organizations and providers to provide referrals based on clients’ needs

• Maintain required documentation for case management activities

• Conduct comprehensive review of client’s health and psychosocial needs, make action plans with clients and conduct ongoing follow-up

• Provide intake for health, social services, workforce opportunities and eligibility for benefits

• Meet with clients individually or as a group to establish care plans and interventions to support their social well-being

• Document all encounters/contacts in the client records and maintains statistical data as requested

• Manage a caseload as assigned by the Program Director or assigned supervisor

• Complete monthly reports to Program Director and to funding sources when needed

• Participate in collaborative meetings, inter-agency trainings and meetings, and other events as requested

• Perform other duties as assigned

Assistant to CEO

TANGO LEE RECORDS - Los Angeles, CA

September 2017 to September 2020

Establish customer relationships and follow up with customers, as needed.

● Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

● Use a customer-focused, needs-based review process to educate customers about insurance options.

● Maintain a strong work ethic with a total commitment to success each and every day, legal records collected in computer databases like Pro-Law. Mental Health Counselor (Aide)

PEOPLE ASSISTING THE HOMELESS (PATH) - District Heights, MD January 2013 to September 2017

Provides counseling and guidance to patients and family members as a part of total patient care. The ability to communicate with people of di erent backgrounds and abilities is required.

● Tests and evaluates patients.

● Implements the specific counseling activities and/or interventions that will lead to accomplishing the plan goals.

● Evaluates, at appropriate intervals, the plan's e ectiveness in reaching the desired outcomes and goals. This process might lead to a modification or change in the counselor plan in its entirety or any of its components.

● Performs reporting procedures.

● Attends meetings and conferences to keep current on ideas and techniques in the field of counseling. Education

Bachelor's degree in Business Marketing

Beverly Hills Design Institute - Beverly Hills, CA January 2009 to January 2017

Randallstown High School - Randallstown, MD

June 2002 to June 2006

Skills

• Skills

• Copywriting, Photography, Adobe Creative Suite, Google Suite, Social Media

• Management, Inventory, Communication., Microsoft Suites, Writing, Persuasion, Customer

• Service, Following Directions, Multi-Tasking, Event Planning, Marketing, Excel, Google

• AdWords, Media Buying, Microsoft Powerpoint, Time Management, Accounting, Adobe

• Photoshop, Graphic Design, Adobe Illustrator, Quality Assurance, Marketing (5 years), Data

• Entry, Film, Package and Handling, Fashion and Merchandising.

Contact this candidate