Customer Service Representative
Resume:
Devin wiggins
Baltimore, MD *****
*******@*****.***
To gain a career in a growing company that has a team that supports each other and will allow me to use both verbal communication skills and people management techniques to mediate risks of the company.
Willing to relocate: Anywhere
Work Experience
Customer Service Representative
Manpower/Maximus / Ca Lifeline Program - Los Angeles, CA February 2020 to December 2022
• Reimbursement Insurances
• Maintained accurate medical records, applied ICD-10 coding, obtained pre-authorizations and referrals, and verified eligibility and benefits
• Submitted insurance claims to Medicaid and Medicare and performed follow-ups on unremitted claims within the billing cycle timeframe
• Provide health promotion, prevention, and education services
• Participate in designated outreach activities to community members
• Identify organizations and providers to provide referrals based on clients’ needs
• Maintain required documentation for case management activities
• Conduct comprehensive review of client’s health and psychosocial needs, make action plans with clients and conduct ongoing follow-up
• Provide intake for health, social services, workforce opportunities and eligibility for benefits
• Meet with clients individually or as a group to establish care plans and interventions to support their social well-being
• Document all encounters/contacts in the client records and maintains statistical data as requested
• Manage a caseload as assigned by the Program Director or assigned supervisor
• Complete monthly reports to Program Director and to funding sources when needed
• Participate in collaborative meetings, inter-agency trainings and meetings, and other events as requested
• Perform other duties as assigned
Assistant to CEO
TANGO LEE RECORDS - Los Angeles, CA
September 2017 to September 2020
Establish customer relationships and follow up with customers, as needed.
● Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
● Use a customer-focused, needs-based review process to educate customers about insurance options.
● Maintain a strong work ethic with a total commitment to success each and every day, legal records collected in computer databases like Pro-Law. Mental Health Counselor (Aide)
PEOPLE ASSISTING THE HOMELESS (PATH) - District Heights, MD January 2013 to September 2017
Provides counseling and guidance to patients and family members as a part of total patient care. The ability to communicate with people of di erent backgrounds and abilities is required.
● Tests and evaluates patients.
● Implements the specific counseling activities and/or interventions that will lead to accomplishing the plan goals.
● Evaluates, at appropriate intervals, the plan's e ectiveness in reaching the desired outcomes and goals. This process might lead to a modification or change in the counselor plan in its entirety or any of its components.
● Performs reporting procedures.
● Attends meetings and conferences to keep current on ideas and techniques in the field of counseling. Education
Bachelor's degree in Business Marketing
Beverly Hills Design Institute - Beverly Hills, CA January 2009 to January 2017
Randallstown High School - Randallstown, MD
June 2002 to June 2006
Skills
• Skills
• Copywriting, Photography, Adobe Creative Suite, Google Suite, Social Media
• Management, Inventory, Communication., Microsoft Suites, Writing, Persuasion, Customer
• Service, Following Directions, Multi-Tasking, Event Planning, Marketing, Excel, Google
• AdWords, Media Buying, Microsoft Powerpoint, Time Management, Accounting, Adobe
• Photoshop, Graphic Design, Adobe Illustrator, Quality Assurance, Marketing (5 years), Data
• Entry, Film, Package and Handling, Fashion and Merchandising.
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