Coach, Consultant, Manager

Davis McClarren

adycre@r.postjobfree.com • LinkedIn

Cranston RI 02905 • 914-***-****

Qualification Summary

Highly accomplished professional with extensive experience in directing day-to-day operations and providing directional leadership for aligning overall vision with business objectives.

Adept at delivering exceptional support to customers across all channels aimed at optimizing the customer experience. Well-versed in addressing and resolving implementation issues to meet client needs and timeline requirements. Skilled in providing strategic employee relations consultation to managers and associates pertaining to workforce matters and company policies/procedures. Expert in meeting and surpassing KPIs along with enhancing operational efficiency through the implementation of effective solutions, while spearheading complex projects successfully.

Areas of Expertise

•Customer Service & Support

•Team Building & Leadership

•Strategic Planning & Execution

•Customer Satisfaction & Retention

•Continuous Process Improvement

•Cross-departmental Collaboration

•Performance Tracking & Reporting

•Business Operations Management

•Project Management & Coordination

Career Experience

General Manager, Old Navy, North Attleboro MA 2018 – 2022

Maintained open line of communication with clients to establish company objectives. Established and promoted a culture of employee engagement and excellent service for customers. Ensured process and performance improvement by leading top-performing team through challenges.

●Drove business growth by building, leading, and managing cross-functional teams.

●Acquired strong customer satisfaction scores by delivering outstanding service.

●Increased store revenue through reporting and data analysis, while managing profit/loss activities.

District Manager, Crabtree & Evelyn, New England Region (Remote) 2015 – 2018

Optimized sales by leading and managing district operations across 14 locations in New England. The District delivered year-over-year improvement in key performance indicators through reporting and data analysis. Led and empowered general managers aimed at expanding business.

●Increased customer satisfaction and retention by delivering exceptional coaching to general managers.

●Drove strong execution and results across the district in all areas by implementing best practices.

●Enhanced product awareness by fostering business-to-business relationships with hotels and venues.

Solutions Manager, Tharpe Robbins Company, Attleboro, MA 2014 – 2015

Managed multiple accounts for employee engagement programs for company clients. Led client software programs from design through implementation. Developed and implemented effective solutions to improve performance. Nurtured and maintained productive relations with clients.

●Managed and maintained the company’s largest client base of 10M in revenue.

●Ensured achievement of potential company objectives by liaising with key stakeholders.

●Translated client objectives into actionable results to achieve client's goals.

General Manager, Christmas Tree Shops, New York / Connecticut 2008 – 2014

Led multiple operations and supported retail stores with $20M in revenue. Directed and managed staff of over 100 employees to achieve top performance levels. Strengthened team by identifying and promoting multiple employees to next-level positions.

●Increased productivity through training and education of staff by overseeing profit and loss programs.

●Improved sales performance by 12% in 2013 and up to 6% in 2014 by creating a “treasure hunt” shopping experience for customers.

●Maintained above-average audit scores in customer service and human resource operations.

Additional Experience

District Manager, Lindt & Sprungli, New York / Connecticut (remote)

District Manager, Swarovski, New England, New York / Connecticut / Massachusetts (remote)

Education

CAPM Certification (Continued)

Fundamentals of Waterfall Project Management, Project Management Institute

AMA Leadership and Team-building, American Management Association

Training

Conflict Management Sexual Harassment How to maintain a non-union status Multiple courses in Customer Service, conducting train the trainer sessions with my immediate team and managing the rollout to their respective teams Conducted Leadership training with all new general managers joining the company Change Management

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