Malvika V

adycrc@r.postjobfree.com

469-***-****

Senior Business Systems Analyst

Over 13 + years of experience working as Business Analyst in various industries such as eCommerce, Insurance, Financial, Technology and Healthcare.

Experience in documenting Requirement gathering, requirement elicitation, Quality Assurance and Project Co-ordination.

Ability to successfully manage and several projects at the same time and deliver within expected timelines.

Communicated about the roadblocks, challenges to Management Team.

Experienced in creating RFP, RFQ, RFI, BRD, FRD, Non-Functional Requirement Document and Scope Documents.

Extensively worked with business/stakeholders, vendors to co-ordinate project status and project activities.

Exposed to Medicare and Medicaid domains of the healthcare systems and industry for inpatients, outpatients, Reimbursement Methodology.

Extensively Knowledge in the Member Enrolment and Billing information.

Knowledge and Experience on Membership, Billing, Claims Payment Processing in relation to HIPAA, EDI 4010, 5010 X12, ICD-9 ICD-10, codes 834, 837,835, and 270, 271.

Strong knowledge of ICD-9/ICD-10 business analyst with healthcare.

Able to understand and implement Processing ICD-9 ICD-10.

Good Working Knowledge of HIPAA Regulations and Medicare Claims Processing.

Strong knowledge of managed claims management process, Knowledge of Medicaid and Medicare Services. CMS, Health Assessment Systems, Hl7 Standards, HIPAA, PPACA (Patient Protection and Affordable Care Act), Compliance issues, LOINC and SNOMED Mapping, HL7 Message Validation, ICD 9, Electronic Health Records, Electronic Medical Records.

Leaded multiple scrum teams and streamlined the project deliverables with the scrum teams

Co-ordinated backlog refinement with Product Owners to resolve blocking challenges.

Coordinated all Scrum Ceremonies including Sprint Planning, Daily Stand-ups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Interacted and Co-ordinated between end users, expert team, UX Team, Development and QA Team and suggested key enhancements and changes to business flows.

Efficiently carried out SDLC (Software Development Life Cycle) implementation.

Expertise in Client relationship management, worked as liaison between businesses, technical and non-technical departments within organization.

Strong Knowledge in Salesforce Administration/ Business Analyst and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.

Hands-on working experience in Role Hierarchy, Custom Profiles and public Group’s creation and user management.

Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com to meet business requirements.

As a Salesforce administrator supported large, complex Sales cloud instances that involve working with Account, Standard Account teams, Contact, opportunities etc.

Worked with Case management, Salesforce to Salesforce connection, Communities and Salesforce Knowledge to support Service cloud instances.

Accumulated extensive Salesforce knowledge and hands on experience on Sales Cloud, Service Cloud.

Worked as a Business Analyst on complex integration projects for Sales and Service cloud.

Implemented various SFDC and CRM implementations covering Sales Cloud, Service Cloud & App-exchange applications.

Experience working with Service Now for service requests, Product backlogs and Kanban boards.

Experience working with Salesforce lightning.

Experience in Creating Roles, Profiles, Email Templates, Page Layouts, Workflow Actions and Approval Process.

Audit, monitor and maintain the integrity of reporting data within Salesforce.

Data migration and updates through the tools provided by Data Loader.

Worked on Lightning Components and reused them in various phases of the application.

Develop test protocols or plan for testing revised application and review test results.

Coordinated and transferred knowledge to the offshore team.

Very good understanding of Software QA life cycle, system testing of applications in agile methodology.

Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.

Hands-on in using SQL queries to perform Data Analysis and Data Mapping on Oracle & Microsoft SQL Server Databases.

Excellent Leadership and Interpersonal skills, Team player with ability to work effectively with all levels of organization and individually as well.

Education:

Bachelor of Engineering

Information Technology

Sardar Patel University

Certification:

PMP Certified

Certified Software Tester (CSTE)

Salesforce Admin Certified

Salesforce Service Cloud Consultant

Salesforce Business Analyst

Skills Summary

Methodology: SDLC, Waterfall, Agile.

Presentation tools: MS Office – Word, Excel, MS- PowerPoint, MS-Visio, SharePoint

Quality Assurance/Defect Tracking tools: JIRA, RQM, Clarity, TFS

Database tools: Oracle, SQL Server, Redshift, Mainframe, AWS

Web Tools: HTML, JAVASCRIPT, SOQL, SaaS Toolkit,

SFDC Tools: Data Loader, Salesforce Sales Cloud, Marketing Cloud, Service Cloud

WORK EXPERIENCE

Avenue Code

Client: Square Trade (California)

Product Owner (March 2022 - Till Date)

Worked closely with support teams and other stakeholders to capture requirements.

Conducted workshops, JAD session, Proof of Concept sessions with business/ IT Teams to understand requirement and demo the POCs built.

Worked with cross functional teams and various business stakeholder to understand ETE requirements and understand expected data flow within the systems.

Created Source to target mapping documents with Business Descriptions, Source Systems, Source column name, source data types, Target database.

Supported Data migration from source to target, SCD logics, Data Modelling, Data Analysis.

Facilitated all Aspects of scrum framework, including product backlog, release backlog, sprint planning session, daily scrum meeting, sprint reviews and sprint retrospectives.

As scrum master communicated dependencies and potential risk to the completion of the sprints including resources, costs, and systems.

Created data mappings to transform the data according to business rules.

Developed Test Cases for unit testing, prepared spreadsheet for testing criteria, including regression, positive and negative testing, process flow testing and screenshot for test results to complete expected and actual results.

Prepared various diagrams by using MS Visio.

Prepared documents for the wireframe and prepared a data dictionary for the same.

Managed testing for various functionalities using Quality Center tools.

Worked closely with QA and Developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.

Maintained a close and strong working relationship with teammates and management staff to achieve an expected QA result for the project team.

Created SQL and Data Modeler document of business requirement documents.

Conducted and supported ETE UAT Testing.

Identified, communicated and prepared RACI document for cross functional teams, so as to plan the required support needed for development and testing related activities. .

RBH Inc (Jun 2021 -Feb 2022)

Toronto, ON

Lead Business Analyst

Work very closely with Business Stakeholders, Program Manager, Architects to understand business requirements for systemic changes and then partner closely with Developers for creation of functional business requirements, process flow diagrams, and business cases.

Developed and executed SQL Queries

Analysed requirements to come up with the strategy and test cases based on requirements and architecture. Created performance data and provided guidance to the team on creation and usage of the data.

Engaged in various lines of business that comprises of a two-part integration to the Commercial Organizational Unit then to the Salesforce.

Collaborate with Business and Technology partners in defining and estimating enhancements.

Expertise in the analysis and documentation of business processes and seek solutions to improve.

Participate in prioritization and scheduling of change for the Relationship Builder application.

Worked on various roles on initiatives, including documenting requirements, validation testing, overnight implementation, and change management support.

Respond to inquiries and escalate concerns from stakeholders at all levels of the organization.

Provide advice and guidance to business partners and project team as required regarding Branch practices and Agile delivery methodology.

Manage project escalations engaging Senior Management and Executive support when required.

Partner with other lines of business to identify areas of opportunity for Day-to-Day administration activities.

Facilitate review sessions with functional owners and end-user representatives.

Develop future solution strategies by working closely with Business and IT Development teams.

Engage with the business on Journey Mapping, Elaboration, discovery, and agile delivery programs focused on in house-built applications and Salesforce.

Design business processes focused on cloud-based business applications integrated with inhouse built application.

Involved in developing business requirements, specifications, process flows, application design, application configuration and testing.

Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of such as User Stories, functional design, configurations leveraging tools such as reporting, object and field creation and modification, validation rules, processes, flows, workflows, validation rules, lightning App builder, etc

BCBSM (Mar 2020 - June 2021)

Detroit, Michigan

Senior BA

Lead the requirement Gathering, the RFP process and be accountable of the functional integrity.

Manages and co-ordinates projects, their interdependencies, and associated risks and issues, escalating accordingly.

Analysed requirements to come up with the strategy based on requirements and architecture. Understand broader business drivers to map business needs to process & functional solution design.

Worked closely with QA and Business to perform ETE functional testing and ETE UAT Testing

Ensures the Portfolio resource plan is maintained and met, and that appropriately skilled and experienced individuals are appointed in line with delivery plans.

Works directly with business to lead projects, facilitates business process analysis sessions, develops and delivers key components of such as User Stories, functional design, configurations leveraging tools such as reporting, object and field creation and modification, validation rules, processes, flows, workflows, validation rules, lightning App builder, etc.

Conducted project related Presentations periodically to the management and end users during various phases of Software Development Life Cycle SDLC.

Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.

Gathered high-level requirements for all the external projects in a release.

Performed the requirement analysis, impact analysis and documented the requirements.

Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.

Developing a single application to process data from multiple integration points, convert the data for reporting purposes and feed data into mainframe system to be compliant to reporting requirements.

Performed Analysis on Data mapping between different data models.

Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.

Facilitate review sessions with functional owners and end-user representatives.

Manage end-to-end complex data migration, conversion, and data modelling.

Participate in quality management reviews as outlined in the Verification and Validation Overview.

Liaising with key stakeholders and system integration partners.

Identifying the data migration impact of all proposed changes.

Owning the quality of the migrated data and the validity of the migration processes and operation.

Engage with the business on Journey Mapping, Elaboration, discovery, and agile delivery programs focused on Sales Cloud and Service Cloud.

Design business processes focused on cloud-based business applications, specifically, Salesforce.com

CITI Financial (Mar 2018 – Feb 2020)

London, Ontario

Product Owner

Implemented AWS Cloud and migrated data from SAS to AWS Cloud.

Interacted with business users and executives to identify their needs, gathered requirements and authored business Requirement Documents (BRD), Project Charter and Project Approach Documents Providing leadership in effective management of the project scope, budget, schedule, and quality for multiple projects.

Experience managing geographically diverse teams.

Created RFP’s, RFI’s, RFQ’s for vendors for development and testing activities.

Supported business users in defining and justifying their business needs and documenting them.

Ensured that the solutions developed are documented and that they are monitored regularly and rigorously.

Analyzed, restructured, and improved existing solutions, in addition to monitoring their implementation.

Participate in the definition of solutions that will support the growth of the organization.

Executed data migration in coordination with management and technical services personnel.

Responsible for conducting meetings with the end users and performing interviews to gather the requirements from them and to convert those requirements into requirements document for the development and testing teams.

Worked on End-to-End life cycle of Project development (SDLC), right from business requirement till the project deployment in Production environment.

Working closely with ETL, Meta Info, Java dev team in terms of coding to explain the business requirements to make sure to develop.

Extensively used SQL to test the business logic defined in the ETL mapping document make sure the ETL graphs are coded as per the mapping document.

Requirements management, defects management using JIRA for all test management activities

Reviewed and provided insights for Data Model and SCD logics.

Worked closely with architects to define and design back-end enterprise technical systems, architecture and data elements.

Lead and guide the work of other BAs deployed on the project defining and managing the requirements effort including cost and timeline. Responsible for facilitating requirements workshops/ walk through.

Assist business partners with the creation of Training Materials and End-User documentation.

Facilitating release plans and worked closely with product owner to makes sure the product backlog is in good shape and ready for next sprint

Blue Cross Blue Shield of Michigan (Sep 2016 – Feb 2018)

Detroit, Michigan

Lead Business Analyst

Implemented Salesforce CRM and migrate data from Oracle to Salesforce Cloud

Managed, monitored and leaded data migration of Oracle Database to Salesforce cloud and implemented Salesforce CRM Tool for Individual and Group benefits Health Insurance business users.

Work closely with Business and vendors in backlog management and continuous delivery of features.

Worked closely with vendors and documented all the requirements, RFP’s, RFI’s, RFQ’s

Define the problem statement and the underlying business needs.

Lead meetings/JAD sessions and training sessions with business and IT resources.

Contribute expertise in the development of project cost estimates/business cases.

Develop, document and present the documents like System Requirements Documents, Functional Specifications, Non-Functional Specifications, Use Cases, Wireframes - User Interface Prototypes to business and technical audiences.

Identified, planned and implemented new Salesforce.com features and functions (new screens, workflow, force.com objects, reports, apex code) in response to business needs in Sales Cloud.

Documented and shared the requirements with other SalesForce.com consultants for further implementation.

Worked with Sales Cloud technology and on-premise infrastructure integration for Salesforce.com.

Maintained and improved existing Sales Force implementation.

Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.

Designed and deployed Custom objects, validation rules, Page layouts, Custom tabs, Components, to suit the needs of the application.

Provide and organize documents via Salesforce CRM Content or the Documents tab in Customer portal.

Oversee and manage the implementation of the CRM application using salesforce.com methodologies.

Defined lookup and master-detail relationships on the objects.

Invocated the queries and Apex methods from JavaScript.

Conducted Daily Scrum meetings with management, vendors, users and other stakeholders for open and pending issues.

Involved in analysis of legacy data that needs to be migrated to target database application.

Experience in implementing the Salesforce Lightning Experience.

Supported Quality Assurance activities which include review test plan, test cases and provide guidance on testing and defect reporting.

Identified risks or issues with the prioritization of requirements which may impact realization of project and provide recommendations and support stakeholders in making decisions to pro-actively resolve or mitigate potential risks/delays to the project.

Conducted GAP analysis to understand various integration of the process.

Coordinate the BA/QA task between the Business and Off-Shore.

Responsible for reviewing business requirements and functional specifications.

Hands on experience in understanding functional and non-functional requirements using interviews, JAD sessions and data analysis.

Actively involved in preparing the Test Plan and test exit report.

NCR Corp. ON Canada: (Oct 2014 - Sep 2016)

Waterloo, Ontario

Senior Business Analyst

Cheque Processing Project:

Responsibilities:

Gathered requirements using various elicitation techniques.

Fixed the flaws of the previous website and incorporated changes in the new website by performing GAP analysis.

Finalized the content management system to be used for the website and the application with the help of JAD sessions.

Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with Business users and Subject Matter Experts (SMEs).

Participated in various meetings and discussed enhancements and modifications with Business users and stakeholders.

Created Use Cases, Activity Diagrams, and Sequence Diagrams thus defining the Data Process Model and Business Process Model.

Converted Business requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and impact analysis.

Plan and execute manual testing using "production-like" test coverage and data to ensure the intended benefits are achieved.

Analyze test data requirements (via SQL and/or other methods) and create test data when needed

Consult with testers, development engineers and business partners to help resolve issues

Manulife Financial ON Canada: (Oct 2010 – Jan 2014)

Waterloo, Ontario

Sr. Business Analyst

Responsibilities:

Worked on various bank projects like Redesigning Client Site and enhancing the client site for providing better functionality to the customers for Manulife Bank of Canada, eTransfers, Access to PIN, Access to Funds, Data migration projects.

Managing requirement gathering, discuss solution, perform analysis and documentation of specifications.

Preparing unit test cases and performing testing.

Working knowledge of SDLC.

Working closely with the Project managers in project processes like project scoping, resourcing requirements and managing project delivery.

Working on automation of various manual tasks involved in operations.

Responsible for fund transition activities and appropriate training sessions.

Team management – managing teams and being a team player.

Efficiently handled large volumes of transactions, cash movements and various reconciliations

Portfolio analysis for clients

Ongoing process improvements and the enhancement of procedural efficiencies.

Prepared business requirement documents (BRD's) from requirements gathered from users.

Performed current state and future state analysis to identify gaps. Performed in-depth Gap analysis with different business groups to ensure that the initiatives meet the business objective.

Facilitated JAD sessions and interviews with project stakeholders, users, developers, QA analysts, project management team, executive staff and team members to identify and resolve issues and apprised them of project goals and status.

Created artifacts such as use cases and developed Use Case Diagrams, Data flow Diagrams using MS Visio & PowerPoint

Interacted with the development team and testing teams to improve the overall quality of the Application.

Created business scenarios for User Acceptance Testing and performed UAT with business users.

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