TREYANNA BROWN

*** ***** *****

Hammond, La ***** · 985-***-****

adycr6@r.postjobfree.com

Customer-focused Direct Service Worker /Certified Pharmacy Technician offering over 8 years of experience within a retail pharmacy setting. Looking to leverage superb customer service and pharmacology knowledge to increase retention revenue and customer satisfaction with a great company.

EXPERIENCE

OCTOBER 2022-FEBRUARY 2023

MEDCENTRIS WOUND CARE INSTITUTE

TEAM LEAD CODING AND MEDICAL RECORDS SPECIALIST

The medical billing and collection specialist team lead is responsible for supervising the billing team in ensuring accurate billing, timely submission of electronic and/or paper claims, monitoring claim status, researching rejections and denials, documenting related account activities, posting adjustments and collections ...

APRIL 2022-OCTOBER 2022

OAK STREET HEALTH

REMOTE PHARMACY TECHNICIAN

As a remote pharmacy technician, I worked under the direction of a licensed pharmacist and performed a wide range of pharmacy-related tasks. In this work-from-home position, my duties may include working with new and existing medication orders to verify their eligibility, processing prescription claims to insurers and communicating with patients to ensure they understand the proper medicine dose and usage. Other responsibilities include troubleshooting order errors during shipment or fulfillment and adhering to healthcare industry regulations such as HIPAA.

OCTOBER 2021 – JANUARY 2022

TELADOC

VIRTUAL MEDICAL SCRIBE

A virtual medical scribe performs their duties in real-time during patient-provider visits. They accompany the provider to all visits from a remote location via a computer. The virtual scribe takes care of electronic medical records (EHR) and clinical charting

JANUARY 2019 – DECEMBER 2019

TECH CHAT SUPPORT REPRESENTATIVE

WORK FROM HOME, KELLY GLOBAL SERVICES

AS A TECH CHAT SUPPORT ADVISOR, I MANAGED, MAINTAINED, AND REPAIRED IT SYSTEMS. SOME OF MY RESPONSIBILITIES INCLUDED DIAGNOSING AND REPAIRING FAULTS, RESOLVING NETWORK ISSUES, AND INSTALLING AND CONFIGURING HARDWARE AND SOFTWARE.

OCTOBER 2017 – DECEMBER 2018

CUSTOMER SERVICE REPRESENTATIVE

WORK FROM HOME, TELEPERFORMANCE

A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers..

MARCH 2018 – AUGUST 2018

LEAD ABA BEHAVIORAL THERAPIST

MERAKEY

TO UTILIZE AND APPLY APPLIED BEHAVIORAL ANALYSIS PRINCIPLES TO AUTISTIC PATIENTS. I USED ABA THERAPY TO MEET THE PSYCHOLOGICAL AND EDUCATIONAL NEEDS OF EACH PATIENT AND THEIR FAMILY.

NOVEMBER 2017 – MARCH 2018

LEAD PRE-K TEACHER

gingerbread learning center

As the lead teacher, I am responsible for maintaining a positive and appropriate educational environment and creating a program and curriculum that meets the intellectual and emotional needs of each child and family.

FEBRUARY 2017 – OCTOBER 2017

CUSTOMER SERVICE REPRESENTATIVE (WORK FROM HOME)

THE PRIMARY ROLE OF THE CUSTOMER SERVICE REPRESENTATIVE IS TO INTERACT WITH CUSTOMERS TO ADDRESS THEIR CONCERNS, ANSWER THEIR QUESTIONS AND ASSIST THEM WITH THEIR NEEDS. A CUSTOMER SERVICE REPRESENTATIVE WILL OFTEN ANSWER CUSTOMER PHONE CALLS AND EMAILS, RESPONDING TO CUSTOMERS’ QUESTIONS AND CONCERNS.

MARCH 2016 – DECEMBER 2016

SHIFT LEADER

TACO BELL

Coaching and Keeping money count accurate and prepping deposits for the end of the shifts. Delegating tasks as the workload weighs in. Cash handling, shift changes, deployment charts, and scheduling training and interviews when necessary. Food prep and invoice check for ordering and receiving.

DECEMBER 2015 – JUNE 2016

COMPANION AIDE/MEDICATION PASS

CHRIST WOOD RETIREMENT

Aiding clients with daily activities of living not limited to light housekeeping, running errands, medication reminders, and daily updates of progress sheets and physician notes being followed.

MARCH 2015 – NOVEMBER 2015

LEAD DATA ENTRY

AM-PM STAFFING

As a lead data entry specialist, I entered information into the computer system such as invoices, and Entergy bill payments. Daily responsibilities consisted of organizing files and collecting data to be stored within the computer database.

OCTOBER 2011– FEBRUARY 2015

CERTIFIED PHARMACY TECHNICIAN

WALGREENS

As a pharmacy technician, I took prescription orders over the phone and in person. I worked side by side with customers and healthcare professionals helping mix medications, count pills out for dispensing, measure medications, and create order invoices and post them. I dealt with chargebacks from Medicaid and Medicare.

APRIL 2015 – MAY 2016

INTERN MEDICAL RECEPTIONIST

INTERNAL MEDICINE CLINIC

Compile and record medical charts, reports, and correspondences. Interview patients to complete insurance and privacy forms receive insurance co-payments, post amounts paid to patient accounts, and schedule and confirm patient appointments, check-ups, and physician referrals. Answer telephones and direct calls to appropriate staff.

JUNE 2006 – OCTOBER 2010

CUSTOMER SERVICE REPRESENTATIVE

AETNA SPECIALTY PHARMACY

Assisting customers in answering inbound calls and questions concerning medication refills, warnings, and prior authorizations. Receiving Inbound and outbound calls and delivering a great customer experience. This was a call-center where I was able to gain customer service skills.

EDUCATION

AUGUST 2021-NOVEMBER 2022

MASTER OF HEALTH CARE ADMINISTRATION

G.P.A 3.4 (WEIGHTED)

ALUMNI ASSOCIATION (MENTOR), COMMENCEMENT PARTICIPANT

SEPTEMBER 2018 -AUGUST 2016

BACHELOR OF LIBERAL ARTS, SOUTHERN NEW HAMPSHIRE UNIVERSITY (online)

G.P.A 3.4 (Weighted)

National Honor Society/Alumni Association (Mentor), Commencement Participant

JULY 2016

ASSOCIATES OF MEDICAL RECORDS, University of Phoenix (ONLINE)

G.P.A (3.8 weighted)

AUGUST 2014

CERTIFICATION, NORTHSHORE TECHNICAL COMMUNITY COLLEGE

G.P.A 3.9 (Weighted)

National Honor Society/Alumni Association (Mentor), Commencement Participant

SKILLS

More than 3 years with an extensive background in healthcare

Health care in Accounting Coursework Completed

Data Entry 45+ WPM/ 5,000 Keystrokes

Microsoft Advanced Skills (Office)

Medical Terminology

ICD-9 AND ICD-10 Coding Efficient

Patient Care Coursework Completed

Medical Billing and Coding Coursework Completed

Epic System (E H R)

Count, measure, and compound prescriptions, applying labels and verifying accuracy with the Pharmacist prior to dispensing

Verify patient insurance information and process claims; investigate and quickly resolve patient billing and insurance concerns

Immediately notified Pharmacist of dosage or label inaccuracies, increasing technician accuracy rate by 6% within initial 2 months of hire

Insurance Verification & Claims

NextGen Advanced

PTCB

Certified Pharmacy Technician Louisiana

IV Experience

Human Resources in Health Care Coursework completed.

Fundamentals of E.H.R System Coursework Completed

Medical Insurance Coursework Completed

Flexible/Dependable

Appointment Setting/Scheduling Confirmation

Medical Claims and Processing Coursework Completed.

Diverse/Team Player

Participated in creating, reviewing, and approval of study-specific coding guidelines to produce dependable and precise coding.

Organize and prioritize workload as defined by sponsor-driven project milestones and deadlines to achieve all defined coding-related goals.

Compiled study specifically prohibited medication listings for clinical review and approval which demonstrated enhanced medication aptitude and accelerated study deviation analysis.

Member of the NSLS 2019- Present

REFERENCES

Available Upon Request

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