Cherish Wilson

Customer Service Representative

Rancho Cordova, CA 95670

adycqh@r.postjobfree.com

+1-916-***-****

Diplomatic Customer Service professional versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty. Willing to relocate: Anywhere

Work Experience

Preschool Teacher Assistant

Childcare Careers Staffing Agency - Sacramento, CA January 2021 to Present

Assisting the Lead Teacher by guiding the children through self -direct activities. Recording and Filing paperwork, such as meal counts, anecdotal notes,and incident reports. Preparing healthy snacks and meals.

Changing Diapers, and Changing dirty clothing .

Monitoring children on the play ground .

Customer Service Representative

Covered California / Faneuil - Sacramento, CA

October 2018 to Present

• Escalated customer concerns

• Completed ICMI training

• Met or exceeded call speed, accuracy and volume benchmarks on consistent basis

• Prepared, completed and processed customer account forms and database changes

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints

• Educated clients on how to navigate company systems and work within established frameworks to obtain desired services

• Documented conversations with customers to track requests, problems and solutions Ambassador

Amazon DSMI - Sacramento, CA

November 2017 to July 2019

• Showed new hires how to complete exercises and use machines properly and safely

• Participated in meetings with upper management to roll out initiatives and procedures that met benchmarks for production, quality and safety

• Picked products from designated locations using various tools and transferred to appropriate areas for further processing

Sales Floor Team Member

Macys - Citrus Heights, CA

April 2015 to August 2018

• Supervised a team of 15 employees

• Skilled at cash handling and accounting

• Stocked shelves and verified inventory codes

• Trained new team members in cash register and sales floor Education

Bachelor of Science in Social Psychology

University of Phoenix-Online Campus - Phoenix, AZ

January 2018 to Present

Skills

• Call Center

• Customer Care

• Customer Service

• CSR

• Administrative Experience

• Retail sales

• Sales

• Supervising Experience

• Cash Handling

• Typing

• Communication Skills

• Teaching

• Early childhood education

• Childcare

• Toddler Care

Assessments

Working with MS Word documents — Completed

February 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Cashier experience

• Peer training

• Systems navigation

• Typing

• Product knowledge

• Goal-oriented

• Positive attitude

• Stress tolerance

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