CURRICULAM VITAE

MINU WILSON

e-mail

adycq7@r.postjobfree.com

Mob : 702-***-****

Place

Kunnamkulam

Educational Qualification:

MBA HR and System

Management - (2013-

2015) Calicut University

BA English literature

(2010–2013)

CalicutUniversity

Higher Secondary (2008-

2010) Kerala Board

Personal Details

DOB: 24–March-1993

Marital Status: Married

Languages: English,

TamilMalayalam

Nationality : Indian

Areas of Interest:

Travelling, painting &

Social Service

Objective

I want to work in a challenging and creative environment and effectively contribute towards the goals of the organization. I am keen to achieve further professional development.

Highlights

Monitor Customer Care Strategies

Collaborate to Ensure Customer Satisfaction

Solve Customer Issues

Relationships development

Multitasking

Overall Administration & Control

Leadership Quality

Good Communication

Effective Customer Relationship

Professional Experience

Customer relationship Executive in Mariyam Agencies – Idukki, Kerala -2015 to 2016. Sales Coordinator at Excel Impex,Thrissur (May 2019 – October 2020). Business Deveopment officer at Safe & Strong Business Consultant Pvt.Ltd,Thrissur (2021-2022)

Branch Relationship Executive at SBI cards & Payment services Pvt.Ltd

(2022- to still work)

Job Profile

Planning and delivering CRM strategies across the organisation with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.

Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.

Scheduling and coordinating meetings, interviews, events and other similar activities

Making sure the customer database is correctly segmented for targeted marketing activities.

Provide transportation information and manage billing information.

Sending faxes and emails

Managing documents and files

Performing multifaceted general office support

Sending and receiving documents for the company

Answering the phone

Skills

Verbal and written communication skills

Judgment and decision-making

Attention to detail and accuracy

Guidance and mentoring

Teamwork and collaboration

Organizing and planning

Computer Skills

MS office

Windows, Linux

Academic Endeavors

Mini Project: A Study on call centre effectiveness in Sitaram Bajaj Auto Ltd Thrissur

Major Project:-The impact of stress level on productivity of employees in KLF Nirmal industries (p)Ltd, Irinjalakuda”

Declaration:

I consider myself familiar with my professional Aspects. I am also confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge. Yours Sincerely,

MINU WILSON

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