NORMAN CASANOVA

Phone # : (***) *** – **** Toronto, ON M3M 1H4 adycpl@r.postjobfree.com

Cleaner/ Housekeeper/ Room Attendant

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years of experience in providing excellent cleaning services ensuring customer’s satisfaction

Customer service focused - Work well with customers, represent company in a professional manner

Co-operative team player, excellent note taker, organized, detail oriented with a positive approach to all tasks

Trustworthy and reliable, enhanced by a strong commitment to safety exceeding employer’s expectations

Excellent ability to relate well to a broad range of individuals

WHMIS training and knowledge in applying regulations through the Occupational Health and Safety Act

Experience working in coordinated team environments to reach stressful and tight deadlines while remaining calm and professional

Fluent in English and Spanish with excellent communication skills EMPLOYMENT SKILLS

Cleaning & Housekeeping

Swept, scrubbed, waxed, and polished floors, using brooms, mops, and powered scrubbing and waxing machines

Made beds, changed linens, and distributed clean towels and toiletries ensuring a well organized area

Picked up debris and emptied trash containers and vacuumed carpets where needed

Monitored and maintained cleanliness, tidiness, sanitation, and organization of assigned rooms or station

Performed other reasonable job duties as requested by the management and supervisors Customer Service

Greeted customers, replied to their inquiries, and provided service information according to their needs

Handled customer concerns, complaints and replied to their inquiries with accurate information

Offered exceptional service and friendly greetings to numerous clients; answered all inquiries and provided information on available services according to their needs

Displayed excellent communication and listening skills with customers while assisting with their needs and provided timely solutions

PROFESSIONAL CLEANING EXPERIENCE

Office Cleaner Diesel Company, Peru 2021 – 2023

Mall Cleaner Lawrence Square Mall, Toronto, ON 2019 – 2021 Hotel Maintainer Toronto Plaza Hotel, Toronto, ON 2017 – 2018 Mall Cleaner Sheridan Mall, Westdale Properties, Toronto, ON 2017 Housekeeper/ Cleaner Marriott Hotel, Toronto, ON 2005 – 2010 OTHER EMPLOYMENT EXPERIENCE

Machine Operator Good Wood, Toronto, ON 2016 – 2017 Machine Operator Tiffany Gate Foods, Etobicoke, ON 2015 Assembler / General Labour Recyc-Mattresses, Toronto, ON 2013 – 2014 Assembler / General Labour Crown Employment Services, Toronto, ON 2014 General Labour Construction Company, Toronto, ON 2010 – 2013 EDUCATION & TRAINING

Health & Safety, WHMIS Training Toronto, Ontario

High School Diploma Alfonso Ugarte High School, Peru REFERENCES AVAILABLE UPON REQUEST

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