NANCY A. CARRASCO

**** * ***** ***, #***, Fresno CA 93722

P: 949-***-****

adycpa@r.postjobfree.com

ASSETS

I have a stable background of diversified administrative/customer service experience. I'm proficient with all office machines/functions, Internet navigation/research, medical terminology/hipaa. I have excellent interpersonal skills, compassion for our patients/customers, as well as a good speaking voice with proper English pronunciation/enunciation. I'm easy going, compromising, a team player, and detail oriented. I demonstrate professionalism, integrity, strict confidentiality, and respect authority at all times. I’m also flexible, reliable, and get along well with others.

SKILLS

• Touch Typing speed: 90wpm. Data Entry speed: 18,000kph.

• Software Programs:

MS Word/Excel/Outlook, Epic, Cerner, Passport, Affinity, ECashiering, WordPerfect, Availity, NextGen, Centricity/RIS, EMS, ChartMaxx, Eclinicalworks, Access Express, RMS, HIE, MC400, Medisoft, GPMS, ISuite, as well as customized programs and websites.

• Printer/copy/fax/scanner/transcription equipment

• Call Center/Multi-line/PBX phone systems

• 10 key/calculator

• Cashier/Collections

WORK HISTORY

ADVENTIST HOSPITAL, Portland OR (10/2018 – 5/2023)

Patient Access Specialist/Receptionist

At front desk greet visitors, answer questions and direct them to the proper departments/locations for office visits and hospital testing. Register for all outpatient testing and procedures (Echo, Stress test, Nuclear medicine, Cardioversion, Watchman, Angiograms, etc.) Interview patients for all pertinent account information. Verify all insurance and calculate and collect patient liability amounts. Ensure that all necessary signatures are obtained, choose correct health plan and research to ensure accuracy when verifying insurance. Enter all authorization information as needed. Check for physician orders and attach them to appropriate patient record to ensure correct test is received. Print/collate any paperwork needed for each patient for distribution to unit/department. Escort patients to his/her area or refer patient to available escort . I consistently made the top 5 list for copay/coins collections on almost all of my accounts worked monthly.

HOAG HOSPITAL, Newport Beach CA (9/2005 – 11/2014). **I held 4 positions while at this hospital**

ER Patient Access Specialist (1yr)

I worked the front lobby of an extremely busy 60-bed Emergency Room in an upscale hospital in Newport Beach, CA. Duties were to greet people as they come in and complete patient registrations, obtain required signatures and validate correctness of information. Identify and collect co-pays on all HMOs and PPOs that are required at time of service, collect insurance cards and scan all paperwork as well as update all information into the computer system and verify insurance via internet or phone at a rapid pace. I also worked the back of the ER on the floor, visiting patient rooms and interviewing the patient to get them properly registered. At times I also worked the Ambulance Bay, with the help of the EMT to get patients registered.

Radiology Scheduler (2.5yrs)

Converse with patients/doctor offices over the phone to schedule all types of radiology tests (MRI, PET, CT, US, X-Ray). Verify insurance, decipher doctor orders received via fax, research past visits and confirm all information. Work with doctor offices to resolve any issues with orders or anything else. Act as a liaison for those we serve and possess an extensive knowledge of the actual procedures, pre-certification and financial requirements unique within each contract, department, or facility under the Hoag brand. Many different software programs are utilized in this position.

Pre-Registration Specialist (3yrs)

Converse with patients over the phone to pre-register them for all exams, inpatient and outpatient. Ensure authorizations are in place, confirm all demographics and verify insurance and identify correct insurance coding, collect any copay or deductible utilizing the ECashiering program software.

Member Services Coordinator (3yrs)

Involved directly with assisting physicians, provider offices, and members with issue resolution, claim status and research, and referral status and research calls. Assist in orienting and/or educating new or existing members and am the first point of contact to potential new members and providers. Interface with health plans general policies and procedures as enumerated by their insurance policy. Support the marketing department as the call volume increases with each marketing ad or publication, knowledge of medical terminology, and competent in multiple software systems

environment. Perform faxing, copying and mail outs as needed.

METHODIST HOSPITAL, San Antonio TX (7/2004 - 3/2005)

Payment Processor - I worked in the Business Office billing department doing data entry/posting of commercial, government, third party and private payer's reimbursements, denials and remittance messages related to the patient's account. Processed submitted reimbursements by insurance carriers to include reviewing them for correct contractual allowable amounts, identify underpaid charges based on the payer's contractual agreement, utilization of transaction message and adjustment codes established by the STRIC (South Texas Radiology Imaging Center). Calculated payment

EDUCATION

Thornton High School, Denver CO – Diploma

Denver Business College, Denver CO – General Business Administration Certificate

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