JENNIFER ROBINSON Oklahoma City, OK *****

405-***-****

adycoy@r.postjobfree.com

Dear Hiring Manager,

I am writing to express my keen interest in pursuing a position within the healthcare field. With a diverse background encompassing over 20 years of experience in the medical field, including private care and mental health, I am confident in my ability to contribute to your team and provide exceptional care to patients.

Throughout my career, I have successfully balanced running a family construction company while pursuing my passion for healthcare. This unique combination has allowed me to develop a strong work ethic, excellent communication skills, and a compassionate approach to patient care. I have gained extensive experience in providing high-quality, personalized care to individuals across various healthcare settings.

I am skilled in conducting patient assessments, identifying health concerns, and formulating personalized treatment plans. Through my experience, I have honed my ability to implement evidence-based interventions and effectively collaborate with multidisciplinary teams to ensure optimal patient outcomes. My dedication to delivering compassionate care has enabled me to build trust and establish strong therapeutic relationships with patients and their families. Following are my highlighted accomplishments:

• Earned recognition and praise from senior management for demonstrating utmost commitment to providing excellent patient care.

• Received letters of appreciation from Program Management at HOPE Community Services, Inc. for leading a life-changing program initiative to create week-end community service clinic, serving mental health areas for outpatient services. At this juncture in my career, I am excited to transition fully into the medical field, where my interests truly lie. I am drawn to your organization due to its excellent reputation for providing comprehensive, patient-centered care. The organization's commitment to innovation, collaboration, and exceptional service aligns perfectly with my values. I would welcome the opportunity to discuss how my qualifications and experiences align with your organization's needs. Please find my attached resume for your review. I am available at your convenience for an interview or to provide any additional information you may require. Thank you for considering my application. I look forward to the possibility of joining your healthcare team and contributing to the excellent care provided by your organization. Sincerely,

Jennifer Robinson

JENNIFER ROBINSON Oklahoma City, OK 73135

405-***-****

adycoy@r.postjobfree.com

Compassionate and driven individual with extensive experience in providing healthcare services to improve patients’ physical well-being and emotional health.

Demonstrated success in diagnosing and treating complex medical conditions, effectively utilizing healthcare resources, collaborating with multidisciplinary teams, and consistently prioritizing patient well-being and delivering compassionate care.

Results-oriented problem solver with a passion for improving healthcare delivery and making a meaningful impact on individual lives.

Able to serve as a committed patient advocate for establishing trusting patient relationships by utilizing interpersonal communication skills and emotional intelligence.

Proven background in Tosoh Automated Immunoassay Analyzer, HIPAA and CMS training, ICD-10 codes, Uroplasty, and mental health and substance abuse training. Career History

DON WEATHERBY PAINTING OKC, OK 2010 TO PRESENT

Business Manager

Prepare estimates of construction, product, budgetary, and depreciation plans with accuracy and precision through effective financial planning and cost control.

Processed financial transactions by generating invoices, performing bookkeeping, administering payroll, and managing accounts receivable and accounts payable.

Optimized financial performance by handling all aspects related to federal contracts. MEDICARE SECONDARY PAYOR RECOVERY CONTRACTOR OKC, OK 2010 TO 2014 Home Health Specialist

Detected symptoms requiring medical attention by observing patients, such as identifying bruises, open wounds, or blood in urine. Assisted patients in moving in and out of beds, baths, wheelchairs, or automobiles.

• Promoted mental health by engaging in conversations and reading aloud to patients.

• Provided companionship and transportation to clients by accompanying them to doctors' offices and other outings.

• Reviewed insurance cases related to injuries to Medicare patients, such as slip and falls.

• Analyzed medical visits and bills to determine their relevance to the accident.

• Requested repayment from Medicare for eligible medical expenses.

• Ensured accuracy and compliance with Medicare policies and procedures. GLOBAL HEALTH OKC, OK 2019 TO 2021

Providers Services (2020 to 2021)

Maximized payment collection efficiency by assisting providers in streamlining payment processes and navigating consumer coverage for Global Health Medicare Advantage plans.

Improved payment turnaround time by promptly sending Explanation of Benefits and other necessary documentation to facilitate timely provider reimbursement. JENNIFER ROBINSON

Enhanced customer satisfaction by providing comprehensive explanations of different coverages and benefits associated with different plans. Customer Representative (2019 to 2021)

Provided accurate and comprehensive answers to consumer inquiries regarding Medicare Advantage insurance to develop thorough understanding of their benefits and coverage.

Assisted consumers in navigating benefits and identifying in-network providers to facilitate seamless access to healthcare services.

Addressed all questions related to co-pays and bills, clarifying payment responsibilities, and resolving any billing issues.

NUMALE MEDICAL CENTER OKC, OK 2018 TO 2019

Office Manager

Managed daily operations by overseeing employee schedules, ensuring compliance with DEA regulations, and uploading patient information into the electronic health record (EHR) system.

Streamlined the supply ordering process to maintain adequate inventory levels.

Delivered exceptional services by rooming patients, obtaining necessary consent, and scheduling follow-up appointments.

MIDWEST ONCOLOGY GROUP, PLLC OKC, OK 2014 TO 2015 Medical Assistant II / Surgery Coordinator

Welcomed and logged in patients as they arrive by efficiently scheduling appointments to optimize patient flow. Thoroughly cleaned and sterilized instruments, as well as properly dispose of contaminated supplies to maintain safe and hygienic environment.

Explained treatment procedures, medications, diets, and physicians' instructions to patients for ensuring their understanding and compliance.

Conducted interviews with patients to gather relevant medical information while measuring vital signs, weight, and height for accurate records. Additional experience as Customer Service Representative, Case Analyst, Administrative Assistant, Admin Manager, and Medical Clinic Coordinator at multiple esteemed organizations.

Educational Background

Graduate Degree, Oklahoma State University

Courses: ARCH 102: Print Reading and ARCH 1103: Laboratory Undergraduate Degree, Oklahoma City Community College Courses: Math for Business Careers, General Biology, General Education Classes, Psychology, Sociology, Stress Management, Nutrition, Medical Terminology, Pharmacology, Developmental Psychology, Success in College and Life, Overview of Nursing Professional Development

Certified qualified to operate Automated Immunoassay Analyzer by Tosoh Bioscience, Inc. CPR/First Aid/ CAPE certified

CMS Information Security Awareness Training

Certified in Command Spanish Requesting Information & Data Otoplasty completion of Urgent PC Neuromodulation System Certificate

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