RITA JACKSON

PMP, SSM, CSM, ITIL, Six Sigma Green Belt

817-***-****

adycnd@r.postjobfree.com

Professional Summary

I am an experienced and customer-centric ScrumMasterandAgileTeamCoachwithadeeppassionforcoachingAgileteams to develop and deliver features that excite the customer and deliver business value using multiple frameworks, including Scrum, SAFe, and Kanban. I have solid experience leading scrum teams across various industries to provide value to the business in the shortest sustainable lead time and experience building Agile/Scrum teams from scratch to high-performing, self-organizing, self-managing, cross-functional, and leading Scrum teams to Agile maturity. Education/ Professional Certifications

● University of Texas at Arlington - BA 2012

● Certified Project Management Professional

● Certified ScrumMaster

● ITIL Version 4 Certified

● Certified SAFe ScrumMasterSAFe5.0 (SSM) – Scaled Agile Framework Skills

JIRA, Confluence, Rally, MIRO, Mural, Visio, WebEx, Microsoft Teams, Slack, Zoom, SharePoint, MS Office Suite, Microsoft Project, Azure DevOps, AWS, Visual Studio, TDD, Service Now, Remedy, ITIL best practice. IT Compliance: HIPAA, GDPR, PCI DSS, BCP/BIA Assessment. Strengths

Problem-Solving, Oral/written communication skills, Team Facilitation, Team Building, Risk Management, Capacity Planning, Conflict Resolution, Removing Impediments, Personas, Story Mapping, Content Strategy, Stakeholder Management, Data Analysis, Requirements Gathering, User Stories, Process Modelling, Quality Assurance, Agile Product Management, Systems Analysis & Design, Process Improvement

Experience

NOV 2020 - Present

St. Michaels Inc - Scrum Master

● Facilitate and support all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

● Coach teams on SCRUM values building suitable environments that foster trust and collaboration within the teams.

● Coach two Agile Teams using SCRUM Framework to deliver value to the business from project Initiation to product release.

● Encourage a collaborative and innovative team environment that promotes shared ownership, creativity, and self-management across multiple disciplines.

● Facilitate backlog refinement sessions and ensure the team maintains a healthy backlog of ready user stories

● Empower the team to make system and process improvements captured in the sprint retrospective meeting.

● Implemented measurable metrics to improve my organization's agile development team performance, resulting in a 30% increase in value delivery.

● Create a collaborative cross-functional environment within my organization that is respectful, supportive, trustworthy, focused, and committed to creativity.

● Remove impediments, mentor and coach team members.

● Assess the Agile/Scrum maturity of the team and coach the team to higher levels of maturity.

● Coach teams and managers on the Agile mindset/behavior. 2

● Provide coaching and work closely with Product Owners in product backlog refinement and continuous delivery of features.

● Develop and manage burndown charts, burn-up charts, and other visual systems to track the progress of work during sprints and projects in JIRA

JULY 2017 - NOV 2020

CVS - Agile Scrum Master

● Provided leadership and coaching to the team to encourage the adoption of Agile practices

● Coached and Mentored team members and organization on Scrum

● Provided training and coaching to scrum teams on Agile scrum Framework

● Facilitated Scrum Ceremonies

● I collaborated closely with Product Owners to refine the product backlog and ensure a seamless delivery of new features on a continuous basis.

● Coached multiple on-shore / off-shore Scrum teams on story sizing, estimation, and Definition of Done and Ready.

● I tracked sprint data and gave progress reports to pinpoint areas for improvement.

● Served and facilitated 2 scrum teams simultaneously

● Collaborated with other scrum masters to increase the effectiveness of the scrum framework within the organization

● Assisted with internal and external communication, improved transparency, and relayed information from the team level to the management level.

● Assisted with internal and external communication, enhancing transparency and ensuring that information flowed smoothly from the team level to the management level. JAN 2015- JULY 2017

Beyond Graphics - Business Analyst/Scrum Master

● Servant Leader responsible for facilitating Scrum Ceremonies

● Resolved cross-functional issues at the project level through active communication

● Tracked and reported status and metrics throughout the sprint

● Protected team from internal and external distractions

● Collaborated with the Product Owner to manage and update the product backlog and ensured consistent feature delivery.

● Empowered teams to self-organize and grow cross-functionally

● Tracked and monitored product increment milestones.

● Tracked and managed product backlog, burndown metrics, velocity, and task breakdown

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