Waqas Raza Khan

Address: Zone **, Street ****, Building 141, Cluster H07, Apartment 107,

Barwa Madinatna, Qatar.

Cell: +974-********

Email: adycmz@r.postjobfree.com

Date of birth: 13 July 1988

Objective:

To obtain a challenging and rewarding position where my experience can be utilized to achieve the goals of the organization and provide me an opportunity to grow both personally and professionally.

Education:

Qualification Institute Year

Bachelors in Arts University of Karachi 2020

H.S.C (High Secondary Certification) Board of Intermediate, Karachi 2006 S.S.C (Secondary School Certificate) Placid High School 2003 Work Experience

Al Balad Travel and Tours

April Travel 2021 Counselor to Present

Village Travels and Tours

Travel April 2018 Counselor to March 2021

• Responsible for everyday sales reports and managing accounts both manually and in through related applications.

• Attending to customer queries and complaints and offering solutions in the most efficient way.

• Actively involved in orientation and monitoring of new staff to the outlets.

• Ensuring effective communication within the team and Head of department.

• Handling documents related to ticketing and reservation and following upon inquiries.

• Delegating work to junior staff and following up on their performance. Imtiaz Supermarket

Floor supervisor

January 2016 to March 2018

• Managing and supervising the sales staff.

• Ensuring proper arrangement of items on shelves.

• Checking expiry dates of perishable items and ensuring all expired items are removed.

• Assisting walk-in customers in finding their desired items.

• Providing information and guidance to customers on various items.

• Providing feedback to the management on customer behavior and buying patterns.

• Setting up promotional shelves for various brands. Dubai Islamic Bank Pakistan

Financial Consultant

March 2015 to December 2015

• Achieving branch funding portfolio growth targets through maintenance and development of HVC (High Value Clients) portfolio.

• Increase the levels of funds held with Bank by new and existing clients by identifying and evaluating client needs through observation, listening and questioning techniques.

• Contribute to the development of strategies and business plans related to funding and 'main banking' areas.

• Completing sales objectives and general quality of service.

• Perform sales and marketing calls to reserve meetings with prospective clients.

• Direct efforts to develop customer experience at the point of sales.

• Carry out client presentations, expressing the value plan of products, solutions and service offering.

• Accountable for completing sales objectives.

• Send follow-up marketing materials and build follow-up calls to existing and prospective clients.

Mercirona Men Garments

Sales January Manager 2012 to December 2014

• Responsible for overall operation of the outlet.

• Handling procurement of merchandise and other accessories for the outlet.

• Handling queries from the customers and responding to them in the most efficient manner.

• Training and counselling the staff for dealing with the customers and meeting sales target.

California Pizza

July Cashier 2011 to December 2011

• Managing cash sales of the outlet.

• Reconciling the total cash in hand with total sales made during the year. Aviation Certifications / Trainings

• Passenger & Baggage Handling Training

• Our Customer Journey

• Introduction to Customer Documentation

• Customers with Additional Needs

• Human Factors Foundations

• Dangerous Goods – Introduction

• Dangerous Goods – General Philosophy

• Dangerous Goods – Limitations

• Dangerous Goods – Labelling and Marking

• Dangerous Goods – Recognition of Undeclared Dangerous Goods

• Dangerous Goods – Provisions for Passengers and Crew

• Dangerous Goods – Emergency Procedures

• Dangerous Goods – Awareness

• Dignity and Respect

• Uniform and Appearance Standards

• Introduction to Customer Services

• Airside Safety

• Introduction to Health and Safety

• Introduction to Safety Management Systems

• Basic Security Awareness

• Code of Conduct

• Fire Safety

• Manual Handling and Ergonomics

Computer Skills

• Windows Installation (XP, 7,8,10)

• Microsoft Office (Word, Excel, Power Point)

• Internet Emailing

• CRM

• Catalyst

• Iflex

• Fcc

• Filos system for banka assurance

Language:

• English (Proficient in speaking and writing)

• Urdu (Proficient in speaking and writing)

Hobbies / Interests

• Aircrafts and other aviation related activities.

• Playing and watching cricket and football.

• Reading books.

Reference

Will be furnished upon request.

Contact this candidate