L E N O R E

R O B I N S O N

863-***-****

adycmw@r.postjobfree.com

*** ******** *****,

Davenport, fl 33896

PROFESSIONAL SUMMARY

Accomplished Business Owner significant background operating management business. Skilled in overseeing marketing and business development, bookkeeping and accounting, financial management, and customer service. Build and develop personnel through mentoring and on-the-job training.

General and Operations Manager with proven skill guiding operations and motivating team members by defining and communicating clear vision and strategy to convey expectations. Holds team members accountable to drive results and remove barriers and obstacles. Achieves Lean processes and fosters continuous process improvement. Demonstrates flexible leadership style to foster team member engagement.

Dependable multitasker industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Hardworking entrepreneur focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success. SKILLS

Attention to detail Microsoft and computer

operation

Documentation Customer relations

Multitasking Policy enforcement

LR

Problem-solving Verbal communication

Recordkeeping Attention to detail

Supply management

EXPERIENCE

Owner/manager, J & L devine enterprises LLC, Feb 2020 - Current, Davenport, Fl

Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration. Met with prospective clients to present company offerings, discuss products, and showcase service solutions.

Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes. Coordinated and supervised activities of team members to consistently meet customers' needs.

Monitored and adjusted staff schedules based on business requirements.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences. customer service representative, Ttec, Jun 2020 - Sep 2020, Orlando, Fl

Duties consisted of heavy customer service, core values trained for 6 an a half weeks for united healthcare .

Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM.

Utilized organization's computer system to look up and record information concerning member accounts.

Resolved customer inquiries, complaints, and issues while proactively using different applications to provide solutions or information

Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.

Answered incoming calls and assisted customers with questions. documented members accounts with appropriate subject and actions on real time screens .

Satisfied customers every day with fast, friendly, and knowledgeable support for [Type] needs.

Owner /manager, Imperial builders & construction LLc, Feb 2016 - Nov 2019, New London, Ct

Met with prospective clients to present company offerings, discuss products, and showcase service solutions.

Built successful business, growing business [Number]% within two years.

Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention. Identified areas for expansion by analyzing market, consumer trends, and competition.

Managed business accounts by networking and communicating with crucial account decision-makers to review service delivery and explore opportunities to develop new business. Increased revenue and reduced risk by enforcing company policies and improving operations.

Coordinated and supervised activities of team members to consistently meet customers' needs.

Monitored and controlled department budget, grew revenue, and contained expenses, reviewing monthly profit and loss statements to identify areas in need of improvement. assistant store manager, Family Dollars, Jan 2013 - Mar 2017, Groton, Ct

Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.

Coordinated and supervised activities of team members to consistently meet customers' needs.

Maintained an onsite presence to ensure the operations team met all company operational standards.

Directed marketing and promotional plans based on industry and operational knowledge to develop new revenue streams. Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews. Implemented and supervised maintenance and sanitation standards for equipment and instruments.

Increased employee job satisfaction with hands-on, motivational approaches. Acknowledged customers as the entered the store front . Front door policy, greet the customer when entering the store and help assist customers on the floor . stock, store front and assist with unload on truck day.

personal care assistant, Visiting Angels, Jul 2012 - Feb 2017, Groton, CT

Maintained safe and clean patient environment

Provided physical and emotional support to patients and families, while providing services to patients with terminal conditions.

Provided companionship throughout day, engaging clients in conversation and activities.

Cooked meals based on nutritional requirements and special diets.

Performed routine housekeeping, including making beds, doing dishes, and sweeping.

Assisted clients with bathing and dressing to ensure good personal hygiene.

Observed self-administration of medications to ensure adherence to medication regimen.

Transported clients to doctor's offices and grocery stores. Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments.

Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations.

Cleaned and organized living spaces to provide each person with the best environment for health and wellness. Advised clients on proper self-care, personal hygiene and other important topics affecting their personal wellbeing. Met targets consistently by working hard and with strong attention to detail.

Met targets consistently by working hard and with strong attention to detail.

Protected business from unnecessary liability by carefully following security and safety standards.

Documented [Type] and [Type] activities to maintain current

[Software] tracking.

Reviewed activities regularly to identify opportunities for improvement.

Personal care assistant, Careco, Aug 2008 - Oct 2012, Newlondon, CT

Observed self-administration of medications to ensure adherence to medication regimen.

Assisted clients with bathing and dressing to ensure good personal hygiene.

Cooked meals based on nutritional requirements and special diets.

Performed routine housekeeping, including making beds, doing dishes, and sweeping.

Followed agency policy and procedures in administering care to clients.

Provided companionship throughout day, engaging clients in conversation and activities.

Provided physical and emotional support to patients and families, while providing services to patients with terminal conditions.

Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations.

Cleaned and organized living spaces to provide each person with the best environment for health and wellness. Stayed over night with clients as demanded for safety or companion. Tax preparer, Liberty Tax, Mar 2008 - May 2008, Groton, Ct Worked with trust and estate returns to protect customers' assets and comply with related tax laws.

Collaborated with financial advisors to integrate tax planning into comprehensive financial and retirement plans based on sound tax advice.

Prepared more than 17 tax returns per season for both business and individual customers.

Reviewed clients' W-2s, supplementary income, and expense documentation to prepare effective tax returns with minimum liability.

Completed required schedules to document income not previously subjected to required withholdings such as social security, Medicare, and payroll income taxes.

Researched tax issues to understand related laws and obtain favorable outcomes for clients.

Submitted returns through online platforms and direct IRS filing software to minimize customers' filing delays.

Exactly followed form instructions and the applicable tax tables to produce clean, accurate documentation for state and federal taxes.

Used every legal and appropriate adjustment, deduction and credit to keep each client's tax liabilities at the minimum possible level.

Prepared and reviewed simple and complex tax returns on behalf of individual and small business clients.

Satisfied customers by delivering speedy and expert service for all clients needs.

front window cashier, mohegan sun Casino, Mar 2006 - May 2008, Uncasville, Ct

Met targets consistently by working hard and with strong attention to detail.

Gained expert knowledge of casino cage operations, market conditions, and trends.

Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Consulted with customers to understand desires and suggest best products to meet needs.

Carried out high-quality cashing out customers work with little oversight.

Guided visitors to staff members and business locations with warm, personable approach.

Protected business from unnecessary liability by carefully following security and safety standards.

Carefully counted all straps and draw before entering shift to maintain correct count policies and avoid variances. Parts manager, Auto Zone, Mar 2006 - Jul 2006, Newlondon, Ct Attended managers' meetings to report on inventory and sales for parts department.

Managed store operations and delivered excellent customer service to build customer loyalty and retention.

Developed, enforced, and monitored guidelines for working with customers to maintain high levels of customer satisfaction and loyalty.

Coached employees on cashier job functions and provided cross-training for other front-end positions.

Addressed customer complaints and strove to provide fair and satisfying resolution for each concern.

Examined merchandise to ensure correct price, display, and function.

receptionist, H& R block, Feb 2005 - Apr 2005, Groton, ct Used clerical abilities to support needs of office staff and back up administrative team members.

Picked up, organized, and wiped down reception regularly to keep area professional and clean.

Answered incoming office calls over multi-line system and answered questions, took messages, or transferred to desired extensions.

Accepted incoming mail and packages and routed to

appropriate staff.

Updated and managed digital and physical office records for team of 12.

Followed established procedures to protect sensitive and confidential information from unauthorized release. Answered telephone calls to provide information, take messages and set up appointments.

Paralegal assisitant, Law Offices of Thom Keramidis, Oct 2004 - Jan 2005, Newlondon, Ct

Maintained and updated files and records to support efficient reports operations.

Prepared reports highlighting important information such as medical records and insurance records.

Developed and communicated standard operating procedures to team of 3.

Received and routed incoming mail, packages, and deliveries. Filed records to keep system efficient and information organized.

Protected business from unnecessary liability by carefully following security and safety standards.

Collaborated well with team members to carry out daily assignments and achieve team targets.

Carried out high-quality firm work with little oversight. Guided visitors to staff members and business locations with warm, personable approach.

assistant manager, Piercing & Pagoda Waterford Crystal Mall, May 2004 - Jan 2005, Waterford, Ct

Ensured all customers received friendly, quick, and efficient service.

Stayed current with all store initiatives and communications, sharing with associates as required.

Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store.

Attended store walkthroughs with the management team and followed-up on directives and recommendations.

Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.

Maintained focus on promoting and driving sales, including the execution of next season planning.

Partnered with manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, loss prevention, and safety.

Developed and maintained effective working relationships with team members, management, and customers.

business collector, U P S, Jul 2002 - Oct 2003, Virginia beach, VA Consulted with customers to understand desires and suggest best products to meet needs.

Updated records with current payment schedules and skip tracing information for effective business recordkeeping. Gained expert knowledge of collection operations, market conditions, and trends.

Worked with managers to address problems such as payment and methods and amount of time allowed for payment using spreadsheets and payment terms .

Supported collection operations by completing assignments with strong focus on quality and performance.

Met targets consistently by working hard and with strong attention to detail.

Accomplished a number 2 spot of the month for revenue and most calls collecting payments after training.

student loan collections, E S I Corporate, Sep 2002 - Dec 2002, Virginia Beach, VA

Filed records to keep system efficient and information organized.

Managed communications between team members, customers and vendors to keep operations efficient and successful. Met targets consistently by working hard and with strong attention to detail.

Filed records to keep system efficient and information organized.

. Collected all necessary information on students for knowledge of software used for skip tracing and tracking.

customer relations manager, Antonino Acura and Gold star Kia, Jul 2000 - Aug 2002, groton, ct

Used expertise in company procedures, products, and services to quickly resolve complaints.

Consulted with customers to understand and meet product and service needs with standard and customized solutions. Met regularly with managers to develop strategic plans for managing and improving customer relationships.

Completed and processed paperwork such as contracts for new sales and service requests.

Worked with CRM programs to track, review, and enhance business activities.

Updated accounts with customers' current personal and purchasing information.

Completed more than 50 calls per day by following scripts and maintaining good call control.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.

Liaison problems which was between customer for service or sales department within complaint from different dealership concerns or matters.

Office and store manager, Schuster's Rental Ryder T R S, Nov 1995 - Dec 1998, Groton, CT

Encouraged team-oriented culture with common sales, service, and productivity goals.

Coordinated sales plans to effectively bring $20,000 to $40,000 in weekly business with peaks as high as $50,000.00 stayed number 1 for 6 months straight for Ryder T R S cups in 1998.

. Duties consisted of heavy customer service, selling and upkeep of supplies for movers endeavors

Kept update on all equipment and towing devices .

Handling baking when necessary.

Transferred trucks for customers preparation for one way moves or local moves. Attention to detail of all equipment and trucks Guided customers through inspection of trucks for security reasons

.

Recognized as Store Manager of the Year in 1998 based on superior sales and customer satisfaction results.

Developed new flexible advertising strategies to capitalize quickly on changing market demands, trends in consumer behaviors, and current events.

Certified Nurses Aide, Fairview nursing home Odd Fellows, Apr 1998 - Jun 1998, Groton, Ct

Duties consisted of patient care and coordination through training course.

Updated patients files of intake and output by monitoring sheet. Perineal care and privacy maintained for clients everyday activities

Prepared clients with assisting personal care and grooming for daily agendas.

May 2024

Escorted clients to dining with assisting ambulatory or wheelchair bound

Prepared daily diet and made sure it was maintained to avoid any accidents or allergic emergency accidents. Made beds and cleaned up dwelling, changing linens and etc.

Reviewed activities regularly to identify opportunities for improvement.

Satisfied customers every day with fast, friendly, and knowledgeable support for patients needs.

Assisted clients to all activities and therapy sessions . EDUCATION

Some college, criminal justice studies did not graduate yet University of Phoenix - Phoenix, AZ

GPA 3.8. Started University of Phoenix in Aug of 2010 and 3 semesters for associates degree but due to messy personal issues of child custody battle and divorce did not finish decided to attend again this fall .

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