BHAUTIK PATEL

Toronto, Ontario M*V*S* 647-***-**** adycmn@r.postjobfree.com

Professional Summary

Experienced Senior Business Analyst (BA) with over 6 years of expertise in requirements gathering, possessing a strong Agile mindset and domain knowledge in Retail, Insurance, Telecommunications, and Banking industries. The results-driven professional excels in communication, analysis, techno-functional business understanding, management, software development life cycle (SDLC) and testing skills (STLC), consistently delivering outstanding outcomes. With involvement in a diverse range of projects, including web, desktop, mobile, and POS applications across iOS, Android, and Windows and eager to learn equities, derivatives and financial services.

Competencies

SDLC - Agile Methodologies (Scrum, Kanban, XP) & Waterfall Methodology

Software Test Life Cycle (STLC)

Defect Management Life Cycle

Stakeholder Coordination and Relationship

Service Request Management, Incident, Problem and Change Management

Integration using REST and SOAP API

Process Improvement

Process Analysis and Process Improvement

Business Process Modelling

Business Rule Analysis; AODA, BASEL

Strategic Thinker & Works Independently

Relationship-building skills

Business / Domain Knowledge

Google Analytics, Smartsheet, Gantt Chart

Risk Assessment and Management

Data Integration

Data Mapping, Data Flow Diagrams

Entity Relationship Diagrams (ERD)

Customer Journey Mapping

Root Cause, 5-Why

ServiseNow, Guidewire

System Integration Testing

Agile Coaching

Test Plans and Test Cases

SWOT Analysis

CRM Systems

Work History

Senior Business Analyst, 01/2022 - Current

Canadian Tire

Experienced in successfully enhancing the functionality of entire e-commerce web applications following Agile Methodology for Software Development using SCRUM framework. Requirements elicited for the project to implement key upgrades and improvements to optimize iOS mobile applications for user digital experience to drive sales, to be competitive and business growth.

Accomplishments:

Consistent working on 18-20 user stories per month timeliness and implementing Scrum and the accepted acceptance criteria.

Conducted market research that helped improve the client's online presence and supported the CMS (Content Management System).

Requirements gathering using various elicitation techniques such as Interview and Questionnaires and Surveys; analysis, verification and validation, defining user stories, and writing an acceptance criteria in the INVEST approach in the product backlog as an expert BA.

Created documentation for functional non- function decomposition, process flow diagrams (UML), UI designs, requirement sign-off, Definition of Ready (DoR) and Definition of Done (DoD).

Preparing the project plan, business case, and schedule in collaboration with stakeholders, the project sponsor, managers, and SMEs.

Assisting in the preparation of reports and dashboards to discover key performance indicators (KPI) and other reporting requirements using BI tools.

Walk-throughs for the dev team and QA team, unit testing, demo sessions, test data preparation, as well as driving User Acceptance Testing and business acceptance testing (UAT/ BAT).

Technical solution analysis, JIRA for defect management and workflow management, testing of final code, and user acceptance testing (UAT) and functionality testing for successful solution deployment.

Exceptional Attention to detail and active listening performed to facilitate decision-making for Product owner and Business Stakeholder

Leading meetings in the absence of the Scrum master to facilitate and implement the Scrum framework Determining and evaluating the project's implications, coordinating priorities to minimize the effects and providing details about the implementation risks.

Collaborating with an organization to determine goals, performed Extract, Transform and Load (ETL) to analyze data using SQL queries, create a solution, document business procedures, and estimate effort

Managed to work on SaaS for the development of a dashboard including many KPIs including sales as a part of the project

Experience leading and participating in every Scrum ceremony, including Sprint planning, Sprint review, Daily standup, and Sprint retrospectives, as well as experience working in agile project management with agile principles and practices

The performance of CRM (customer relationship management) for the enterprise was enhanced using various analytical techniques and systems.

Demonstrated strong technical skills and an ability to deliver results in a dynamic and fast-paced environment.

Facilitated cross-functional team meetings to gather requirements and explain requirement

Referred Burn-up and Burn-Down reports to monitor the progress of the sprint and the Project overall

Collaborated with stakeholders from across the organization as a teamwork to ensure that the new system met the needs of all users.

Business Analyst, 08/2020 - 12/2021

Sunlife Insurance

Gathered requirements for the Business process re-engineering of critical calculators including retirement savings, life insurance, budget, life expectancy, and RRSP calculators for contact center agents to ease and increase customer satisfaction and also integrated it to downstream CRM system for the sales team as a part of the project. Followed Agile SDLC with Scrum framework.

Accomplishments:

An analysis has been performed related to the Software Development Life Cycle (SDLC) and the Software Test Life Cycle (STLC).

Suitable elicitation techniques, such as Observation and Job Shadowing, Joint Application Development (JAD) have been implemented to elicit the requirements from relevant stakeholders, and relevant data has also been gathered.

Performed Gap Analysis for business requirements analysis and to understand As is state and project scope - To be state

To generate relevant and meaningful data analysis, various business processes were implemented to carry out corporate goals and objectives and agility of the software development.

User stories, UML models - use cases, functional decomposition and user acceptance testing UAT, delivered as a part of the business artifact

Development of workflows and process maps based on data analysis and business process analysis

For relational databases, used SQL queries for analyzing data and to compile data quality summary

Performed test code review with QA and developers.

For cross-functional teams, training manuals are developed and formal training sessions are conducted. Threats and vulnerabilities were identified using the SWOT Analysis risk assessment process, and solutions for mitigation and fraud control were produced.

Issues identified, analyzed, and resolved that came up during User Acceptance Testing (UAT) Documented and communicated system problems to the relevant stakeholders and followed up with them.

Daily defect triage talks carried out with vendors and the internal IT team for quick resolution using JIRA.

Helped to Test Plan, test Cases, Test scripts and Test Metrics for the solution as well as for the database verification based on the functional requirements, portal redesigned.

In certain instances, I took on the role of product owner and assisted in making sure the project stayed on schedule without scope creep.

Meetings were reorganised to focus on decision-making by organising and carrying out work-progress evaluations.

Worked on the preparation of project plans, workflow breakdown structures (WBS), and foundational data for particular project requirements.

To collect feedback on consumer satisfaction, post-launch problems, and change requests, engaged directly with the stakeholder and product owner.

In cooperation with the project management office and the business development department, provided project assessment and coordination for successful project implementation.

Carried out extensive data validation of cost-benefit analysis and return-on-investment (ROI) models to support management's decision-making on vendor betting systems.

Development of Artifacts and monitoring according to the project plan and deadline with the consulting project team and Governing body

Customer service agents as end user/Stakeholder are contacted to understand user needs and business processes to resolve issues that were in the current system

Kept Collaborative approach with stakeholders and finance managers to identify business requirements, business rules and technical requirements along with present risks and issues, also worked on end-to-end Requirements Traceability Matrix (RTMs), and updated overall project progress.

Business Analyst, 12/2018 - 07/2020

Telus

Gathered the Business requirements for the revamp of key features including bill payment, home internet management, and data usage dashboard, sensitive information to improve user experience and drive customer satisfaction and for enterprise marketing advantage. Also successful integration into CRM with the upstream system. Worked in Waterfall Software Development Life Cycle.

Accomplishments:

Used various requirements elicitation techniques to articulate requirements and developed Business Requirements Documents (BRDs) and Software Requirement Specifications (SRS).

Change management to incorporate change that occurred after finalizing the Business Requirements Documents (BRD) by following the Change Request Form (CRF/CRQ) after the Urgency Analysis, Feasibility Analysis, Severity and Impact analysis

To create business analysis for business stakeholders, I worked on Designing and Modeling process flow diagrams like BPMN, Flowcharts and Prototypes and MockUps, Unified Modeling Language (UML).

Technical documentation along with a project roadmap and visuals like wireframes and mindmap diagrams to implement system enhancement and to identify change and bridge Gaps.

Documents for application system Analysis, including UML models like use cases and activity diagrams implemented

Functional testing was greatly experienced by the testing of all requirements documented in BRD, the preparation of test data for UAT users, and the completion of the UAT cycle until it was signed off.

Worked on business requirements and functional documents and helped to create the test cases for the frontend page and helped QA to deploy it into the testing environment and check that all components are working properly.

Collaborated closely with the business stakeholders to discuss findings for the future state and assisted to coordinate and implement changes.

In certain instances, I helped the project manager with Project documentation, problem-solving and negotiating on the scope to make sure the project stayed on schedule without scope creep.

Thoroughly understood and documented business needs, as well as the scope of initiatives and helped with release planning.

Utilized interpersonal communication skills to facilitate and collaborate in various elicitation sessions.

During demonstration sessions with end clients, practical interpersonal, facilitation and communication skills were demonstrated.

Demonstrated leadership skills while working with a team of Junior Business Analysts and Intern Business Analysts in the requirement gathering for change in Customer Relationship Management system(CRM) as a part of the project.

Junior Business Analyst, 10/2017 - 11/2018

CIBC

Worked and assisted Senior BA and Lead BA with requirement gathering Waterfall Software Development Life Cycle in a comprehensive process reengineering for customer personal banking at CIBC. Assisted the team in successfully redefining and optimizing the customer banking experience, resulting in improved efficiency, enhanced security policies and Regulatory Reporting for banking, to be aligned with industry needs and technology trends to increased customer digital experience.

Accomplishments:

Worked in waterfall methodology and created a detailed Business Requirement Document (BRD). and Functional Requirements Documents (FRDs).

Requirements elicited using various techniques, such as Interviews, Workshops, Focus Groups, and Brainstorming sessions.

Helped to create Non-Functional Requirements Documents (NFRD) as a part of BRD.

Participated in the analysis and design of effective and affordable solutions that support customer processes, business products, and functional needs.

Development of Artifacts and monitoring according to the project plan and deadline with the consulting project team and Governing body

Throughout the project life cycle, process improvement initiatives are managed using various project management techniques.

Performed Gap analysis to understand project scope and performed negotiations for out-of-scope

Worked on the preparation of project plans, workflow breakdown structures (WBS), and foundational data for particular project requirements.

Involved Attended review meetings with QA, Developers and end users to explain the requirements.

For top management to be informed when new features and updates are introduced, scripting on improvement requests and development activities is necessary.

Learn the basic concepts of Automation testing while assisting QA team in automated testing

Involved in preparation of Test plan and mapping test cases to requirements.

Delegated and coordinated tasks to the offshore team oversaw their progress and assisted them with problem-solving.

Oversaw the participation of the stakeholders in the projects and created the required documents.

Education

Bachelor of Engineering: Mechanical Engineering, 05/2017

Gujarat Technological University - Gujarat, India

Certifications

Certificate of Competency in Business Analysis - IIBA 2022

Entry Certificate in Business Analysis - IIBA 2021

Skills

Expert in:

Unified Modeling Language (UML) - Use Case, Activity diagrams, Sequence Diagrams

Flow Charts, Business Process Modeling Notation (BPMN)

RDBMS - Microsoft SQL Server, MySQL

Business Intelligence - Power BI, Tableau

Google Suit - Sheets, Docs, Slides

Microsoft Office 365, Microsoft Visio

Atlassian Suit - JIRA, Confluence, Trello

SharePoint, Smartsheet

Basic in:

Python, Postman

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