Lakisha Jordan

Customer Service

Perusing an opportunity to utilize communication and leadership skills to enhance the success within an organization/company. As well as finding employment that will allow myself to aggregate the experience that would need to transcend in today's work force. I'm a very dedicated individual that is prepared and eager to learn. Considered as an asset to the organization/company. Skills

Excellent

Customer Service

Excellent

Time Management

Excellent

Communication

Excellent

Adaptability

Excellent

Problem Solving

Excellent

Creativity

Excellent

Leadership

Excellent

Interpersonal Skills

Excellent

Type 45 wpm

Excellent

Attention to detail

Work History

2018-08 - 2022-08 Caregiver

Caregiver, Freedom Care, Rochester, NY

For my Mother

Rochester, NY 14608

585-***-****

adyci4@r.postjobfree.com

Used company software and databases to maintain records of services performed and patient conditions.

Monitored daily health

Took blood pressure readings

Arranged for delivery of all supplies requested by patient Conferred with supervisor to discuss patient condition and medical care. Assisted with dressing guidance, grooming, meal preparation and medication reminders. Provided safe mobility support to help patients move around personal and public spaces. Cleaned house, ran errands, managed laundry and completed weekly grocery shopping. 2019-05 - 2020-03 Sales Associate

Lands, Rochester, NY

Used consultative sales techniques to understand customer needs and recommend relevant products and services.

Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Greeted customers and helped with product questions, selections and purchases. Issued receipts and processed refunds, credits or exchanges. Stocked merchandise, clearly labeling items and arranging according to size or color. Helped customers locate products and checked store system for merchandise at other sites. 2016-05 - 2019-03 CASHIER, FINE JEWELRY ASSOCIATE

MCA, SEARS, Rochester, NY

Helped customers complete purchases, locate items and join reward programs. Answered questions about store policies and addressed customer concerns. Created price tags and merchandise signs.

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Restocked and organized merchandise in front lanes. Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.

2015-09 - 2015-11 GENERAL OFFICE CLERK

Enterprise Holdings, Rochester, NY

Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Restocked supplies and submitted purchase orders to maintain stock levels. Produced high-quality communications for internal and external use. Provided clerical support, addressing routine and special requirements. Provided clerical support to company employees by copying, faxing and filing documents. Processed client rebate reconciliation, reporting and check requests. 2011-06 - 2014-11 LEAD TELLER

KEYBANK, Rochester, NY

Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Investigated and promptly resolved issues with patron accounts. Answered inquiries regarding checking and savings accounts and other related products. Identified potential needs through observation, questioning and listening. Created teller schedule to keep weekly and weekend shifts properly staffed. Replenished ATM funds in empty canisters prior to validation process. Mentored newly hired team members on appropriate responses to patron questions. Maintained friendly and professional customer interactions. Received loan and utility payments, sending funds to correct destinations. Executed wire transfers, stop payments and account transfers. Established rapport with new clients to increase satisfaction and loyalty. 2008-09 - 2013-09 Bookkeeper and Front End Supervisor Price Rite Supermarkets, Rochester, NY

Trained team members in successful strategies to meet operational and sales targets. Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Compiled and maintained monetary and non-monetary reports and records. Monitored cash drawers in 14 checkout stations to verify adequate cash supply. Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively. Strategically scheduled 30 team members to maintain optimal staffing at all times..

Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.

2007-03 - 2007-09 Inventory Specialist

R.G.I.S., Rochester, NY

Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

Prepared new and backstock merchandise for transfer to sales floor by tagging with security markers and pricing information.

Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.

Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.

Recorded adjustments, pallet audits and tracked discrepancies. Checked prices and calculated totals for accurate invoice processing. Addressed supply problems and developed creative solutions to prevent delays. Education

2008-09 - 2009-04 Associate of Science: Business Administration, Business Administration & Management

COLORADO TECH UNIVERSITY - Colorado Springs, CO

2007-09 - 2008-09 Associate of Science: Business Administration And Management Monroe Community College - Rochester, NY

Software

Kronos

Good

Good

QuikBooks

Excellent

MS Office

Excellent

Digital Calendars (Outlook, Google, etc.)

Excellent

File Sharing (Google Drive, Dropbox, etc.)

Excellent

Video Conferencing

Excellent

Workplace Chat

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