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Customer Service Store Product

Location:
Jersey City, NJ
Posted:
July 17, 2023

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Resume:

Andy Dorsey

*** *. ** ** **. New York, NY ***** C: 917-***-**** E-mail: adychs@r.postjobfree.com

Objective: To utilize my sales ability and managerial skills in a sales merchandiser position

Education: Northern Illinois University, DeKalb, Illinois. B.A. 1992 Marketing Major

Experience:

2021 - present

BDS Marketing – Brand Advocate

Duties: Perform audits for various clients such as Sonos, Garmin, Google, Verizon, Canon, HP

and Ray Ban. Install, update and troubleshoot electronic devices for Sonos, Garmin, Canon and Oculus. Install and update speakers, sound bars, tablets, and smart watches.

2019-2021

Garmin

Duties: Listen to customer’s needs, qualify and recommend the best product solution for them. Increase sales and brand awareness of our client’s products. Conduct product demonstrations to consumers. Develop in-store relationships with store associates. Maintain product displays and display functionality while in store.

2017-2019

Samsung-Sales and Marketing

Duties: Promote brand awareness through in store product demonstrations of all electronic headphones and speakers. Ramp up sales in satellite stores AT&T, Verizon, T-Mobile and Sprint. Execute product launches and promotions at Best Buy stores well as hold monthly product training sessions with Best Buy blue shirts.

2016-2017 Sony-Brand Sales Advocate

Duties: Create and strengthen brand recognition of Sony products. Sell, demonstrate and evangelize the clients consumer electronics products. Advocate and assist in the sale of Sony products. Train and advise retail staff on the features and benefits of Sony products. Maintain professional interaction with both retail clients and customers. .

2015 - 2016

●JBL Consultant / Brand Ambassador

●Duties: Help drive sales through research and process improvement. Analyze and develop solutions addressing customer comments and issues. Aggressively drive sales of select products with “In Store” promotions.

2012- 2015

●Bayer - Merchandiser

●Duties: Execute all merchandising activities in Lowes and Home Depot. Order merchandise using Home Depot’s first phone system. Compare plan-o grams with in store layout. Cross-merchandise Bayer products. Take surveys based on in store product placement and Bayer’s competitors’ product placement. Responsible for setting up end caps and easy to reach product displays. Support the territory sales team ensuring merchandising excellence across the organization.

2010-2012

●Acosta Sales and Marketing - Team Leader

●Duties: Pack out merchandise; physically lift in excess of 50 lbs. during a normal workday. Check expiration dates and make sure products are not out of code. Distribute tags and coupons to team members. Generate sales tags when needed.

2008-2011

●Crossmark - Merchandiser – Manhattan Division

●Duties: Analyze client sales, develop marketing strategies, buy and ship retail goods. Downstock retail shipments and analyze plan-o grams. Pack out merchandise and build in store displays for Gatorade, Conair, Tylenol, Duracell and Energizer.

Related Skills:

Leadership skills.

Ability to understand and interpret merchandising tools and visual direction.

Strong organizational skills and detail oriented.

Strong time management and organizational skills.

Ability to prioritize and multitask with a sense of urgency

●Well regarded for interpersonal, managerial, written and oral communication skills.

●Demonstrated passion for customer service.

●Works well, independently.

●Proficient in Mac, MS Office, PowerPoint, Word and Excel.

Reference available upon request.



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