ABOUT ME

I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. WORK EXPERIENCE

Sale assistant

Sun and Sand Sports [ 22/02/2014 – 30/11/2019 ]

City: Dubai

Country: United Arab Emirates

• Monitor stock levels to facilitate restocking and replenishment of emptying shelves

• Provide customers with information on product pricing, features, and availability

• Oversee the arrangement of window displays, shelves, and counters on a store floor

• Maintain an up-to-date customer database by entering customer profile details

• Develop presentation format and compile data for the preparation of sales presentations

• Consolidate, analyze, and summarize expenses to maintain accurate record of sales expenditure

• Receive and direct the storage of new shipments and large amounts of stock

• Maintain an up-to-date knowledge of product features and sales promotion

• Ensure compliance with established store policies and guidelines

• Establish appropriate security measures to reduce the risk of theft or shoplifting

• Collect cash and handle credit card transactions to process payments for purchase

• Provide solutions to address and resolve client issues or challenges

• Conduct research on regular and special prices to address and resolve issues with promotional allowance and pricing discrepancies

• Ensure work area including shelves and aisles are neat and tidy

• Participate in educational programs and seminars to update job knowledge and expand personal network.

• Greeting customers in the store.rotating and replenishing stocks.

• Ensuring that goods are arranged in display and on the shelves.

• Taking card and cash payments at a point of sale unit.Promoting store cards or special offers.

• Checking stock levels regularly

• Completing the required paperwork when ordering stock

• Updating stock information on the computer system

• Comparing items received against items ordered

• Implementing or improving processes and procedures

• Compiling daily reports and addressing inventory discrepancies

• Maintaining records of pricing, purchases and other relevant information

• Performing random checks and audits.

Waiter

Sadaf Persian Restuarant [ 11/01/2011 – 08/06/2013 ] City: Sharjah

GAURAV THAPA

Nationality: Indian Date of birth: 19/11/1983 Gender: Male

Phone number: +91-820********

Email address: adycga@r.postjobfree.com

LinkedIn: https://www.linkedin.com/in/gaurav-thapa-7ab866147

Home: Darjeeling siliguri, 734102 Darjeeling (India) Country: United Arab Emirates

• Provide the perfect service experience for restaurant patrons

• Ensure the guest feels important and welcome in the restaurant

• Ensure hot food is hot and cold food is cold

• Adhere to timing standards for products and services

• Look for ways to consolidate service and increase table turns

• Present menu, answer questions, and make menu recommendations

• Serve customers in an accommodating manner

• Must know all food liquor, beer, wine, and retail offered

• Apply positive suggestive sales approach to guide guests

• Pre-bus tables; maintain table cleanliness, bus tables, remove dirty plates

• Look for ways to avoid waste and limit costs

• Assist in keeping the restaurant clean and safe

• Provide responsible service of alcoholic beverages

• Deliver food and beverages to any table as needed

• Must follow all cash handling policies and procedures

• Report to property on time and in proper uniform

• Process payments of food and drink orders with the cash register

• Coordinate with kitchen staff to deliver accurate food orders.

• Greeting guests and taking drink and food orders.

• Ensuring the food orders are made correctly by kitchen staff and look presentable for guest.

• Update the special chalkboard each morning to reflect the special for the day.

• Assist in washing dishes if the kitchen staff gets behind during the busier times of the day. Customer care executive

Genpact [ 05/09/2008 – 20/04/2010 ]

City: Jaipur

Country: India

• Received customer care calls, handled billing and technical issues

• Created and Maintained the customer care training manual, trained new employees

• Charged credit cards and government credit cards, issued credits, handled government accounts pertaining to international phone service, assisted with collections for government and retail customers and handle incoming requests from customers and ensure that issues are resolved accurately.

• Technical troubleshoot and gather information from customers to identify root causes of customer problems and/or dissatisfaction.

• Determine appropriate courses of action to ensure result is a win-win and documents interaction through contact tracking.

• Provide accurate product information and serving as a knowledgeable resource to customer.

• Meet and exceed monthly performance objectives including call quality, attendance, punctuality, adherence and call handle time.

• Identify the needs of customers,resolve issues,provide solution.

• Maintain records of the conversation with the customer and analyze the data.

• Meet personal targets and work towards meeting team target.

• Write and submit timely reports on performance,targets and customer queries. Field Executive

Flipkart [ 01/07/2020 – Current ]

City: Darjeeling

Country: India

• Responsible for identifying new sales opportunities, setting appointments, and generating revenue.

• Often called on to help maintain several of the firm’s larger clients.

• Responsible for keeping an active sales funnel and providing monthly progress reports to management.

• Responsible for generating a list of prospects and then creating revenue based on that list. Other language(s):

English

LISTENING B2 READING C1 WRITING C1

SPOKEN PRODUCTION B1 SPOKEN INTERACTION B1

• Part of a small team that worked the booth for the company at industry trade shows.

• Part of a small team that was asked to go do large presentations to significant prospects all over the country. EDUCATION AND TRAINING

Graduation B.A hons

Darjeeling Govt College [ 01/05/2002 – 02/07/2004 ] Address: Darjeeling West Bengal, 734102 Darjeeling (India) H.S 10+2

Ghoom Boys Higher Secondary High School [ 05/03/2000 – 30/07/2001 ] Address: Darjeeling West Bengal, 734102 Darjeeling (India) Matriculation

Rishihaat High School [ 10/03/1998 – 17/06/1999 ]

Address: Darjeeling West Bengal, 734102 Darjeeling (India) LANGUAGE SKILLS

Mother tongue(s): Nepali Hindi

DIGITAL SKILLS

Microsoft Word / Microsoft Excel / Social Media / Google Drive / Skype / Outlook / Facebook / LinkedIn HOBBIES AND INTERESTS

Personal Interests

• Volunteering and community involvement. ...

• Writing. ...

• Blogging. ...

• Podcasting. ...

• Marketing. ...

• Learning languages. ...

• Photography. ...

• Travel.

• Listening Music

• Watching Movies

• Playing Games( Football,Cricket)

Contact this candidate