Customer Service Team Member
Resume:
MUTHU KRISHNAN
WORK HISTORY
April **** - December 2021
Cenneys gate way - Steward, Salem, India
• Accepted opportunities to learn new skills, improve performance and cross-train
adyceq@r.postjobfree.com for other positions.
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• Helped team meet expected demands by restocking work areas throughout
restaurant such as server stations, salad bars, and supply cupboards.
• Greeted guests and asked open-ended questions to help determine needs and
offer options.
December 2020 - February 2023
Karur, India 639110 Pricolproperties - Team Member, Chennai, India
• Developed strong cooperative relationships with coworkers and managers.
• Worked scheduled shifts and remained available to work during coworker
absences, holidays, and busy periods.
EDUCATION
• Maintained productive, efficient approach to all tasks.
B.Sc Hotel Management : Hotel
Management
• Trained new team members by relaying information on company procedures and
safety requirements.
Amirta international institute
of hotel management, • Assisted with inventory counts and stocking of merchandise.
Srirangam, Trichy, March 2021
February 2023 - Current
IHG - InterContinental Hotels Group - Guest Services Associate, Mahabalipuram,
India
• Trained new staff on correct procedures, compliance requirements, and
performance strategies.
• Greeted visitors and customers upon arrival, offered assistance, and answered
questions to build rapport and retention.
• Discussed menu items with customers and suggested promotional items to
increase sales.
• Counted cash drawer before shift and balanced at end of shift to reconcile sales.
• Engaged in suggestive selling and other sales techniques.
• Provided attentive service and proactively assessed guest needs.
SKILLS
• Positive working relationships • Complaint management
• Problem-solving skills
ACCOMPLISHMENTS
• Resolved product issue through consumer testing.
• Supervised team of [Number] staff members.
• Achieved [Result] through effectively helping with [Task].
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