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Social Media Customer Service

Location:
Lagos, Nigeria
Salary:
100,000
Posted:
July 17, 2023

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Resume:

ADEOLA ADEJARE

Mushin, Lagos. adyce8@r.postjobfree.com +234(0)816-***-****

SUMMARY

A diligent and reliable professional offering over 2 years’ experience fulfilling various administrative functions. I am detail oriented with success, implementing solutions to create optimal efficiency while demonstrating exceptional relationship building skills and encourage team collaboration in order to achieve excellent result to fulfil company’s needs. WORK EXPERIENCE

Loan Collector and Customer Suppport Executive March 2022 – Till Present Super Xe Technical limited, Lagos

• Maintained a positive, empathetic, professional, and persuasive attitude toward customers at all times and this helped in loan collection by 80% from defaulting customers

• Acknowledging and responding promptly to customer inquiries, and communicating with customers in various channels.

• Knowing our products inside and out so that you can answer questions.

• Keeping records of customer interactions, transactions, comments, and complaints and directing it to the right channel with constant follow-ups

• Contacting customers and informing them of their overdue bills and advising customers on their payment options and suggesting methods of payments. Content Creator July 2021 – February 2022

Mediametiers, Lagos State

• Writing, reviewing, editing, and updating content for company websites, blogs, and coming up with marketing materials are part of my daily life.

• Conducting research and interviews to learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.

• Assisting the creative team with the design of promotional materials.

• Used social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

Social Media Manager Intern, November 2020 – June 2021 Digivate 360, Lagos State

● Assisted in training business owners on using Facebook page to make their brands known with their targets which will help them increase sales.

● Supported our digital marketing team. ● Assisted with social media campaigns.

● Assisted with email campaigns.

● Produce website and social media content.

● Completed other administrative tasks as needed.

Community Health Manager August 2019 – March 2020

NCDC, Bauchi

● Educate healthcare providers and stakeholders about community health needs and the need to be tested

● Provide culturally appropriate health education on topics related to disease prevention, physical activity, and nutrition

● Advocate for underserved individuals or communities to receive services and resources to address health needs

● Collect data and relay information to our health professionals to inform programs and policies

● Provide informal counseling, health screenings, and referrals ● Build community capacity to address health issues

ACADEMIC QUALIFICATION AND CERTIFICATIONS

• Bachelor Of Science (B.Sc.) in Marketing.

Lagos State University (LASU), Nigeria.

• Command Day Secondary School Oshodi. SSCE Certificate

• Lagos State University Best Entrepreneur of the Year Award (December 2017)

• Social Media Management Certification - Digify Pro REFEREE(S)

Available on Request.



Contact this candidate