TOWANDA SADLER

Fayetteville NC *****

910-***-****

adycds@r.postjobfree.com

OBJECTIVE

To be able to utilize my customer service skills to enhance and exceed company’s goals and expectations

SKILLS & ABILITIES

Customer Service

Contact/Call Centers

Customer Satisfaction

Technical Support

Troubleshooting

Customer Experience and problem solving

Data Entry

Teamwork

Microsoft Office

Customer Support

EMPLOYMENT HISTORY

10/2018-

Present

06/2017-

06/2018

07/2010 – 06/2017

.

Bestbuy Stores – Skibo Rd Fayetteville NC

Handle customer complaints, provide appropriate solutions and alternatives within the time limit; following up to ensure resolution. Count drawers, make deposits and take care of pending tenders/transactions

Full--time Mobile and Connected Life Sales Consultant

Sales Generalist, Engages customers utilizing selling skills to build connected solutions while maintaining a balance of high velocity and high service. Using all sources and tools to build and create long term relations by, prioritizing customer needs and goals and providing knowledgeable, complete and accurate solutions to include the present and the future needs of every customer.

Customer Service Representative, Sykes - Raeford Rd,Fayetteville, NC

Receive inbound calls, answer customers questions, as well as questioning the customer to obtain full understanding of the purpose or issue while documenting it all, Communicates clearly and effectively showing courtesy, respect and empathy, Customer service skills using basic computer knowledge of MS-Office, Outlook and effective browsing skills

Family Dollar Store 9535 Cliffdale Rd Fayetteville, NC

Responsible for every aspect of day to day supervision of managing and running the store, including sales and staff, stocked and rotated inventory regularly, responsible for keeping inventory/shrinkage at or below the company’s minimum, Interact with customers and vendors and most important the service of all customers Guaranteed positive customer experience and resolved all customer complain

EDUCATION

02/2018-02/2020

10/2011-02/2014

06/1993-07/1995

Associate of Science; Accounting, Schaumburg, IL(online), Colorado Technical University

Graduated (August 2020)

Associate of Science; Business, Fort Myers, FL (online), Rasmussen College

GED, Pinehurst, NC, Sandhills Community College

COMMUNICATION

My 10+ years of experience assisting customers in store along with the months of virtual/call center experience gives me the upper hand on how to communicate with customers. I find the most important part of communication is to listen first, therefore you will know exactly how to answer, respond and reply.

LEADERSHIP

Throughout the past years I have always found myself in a leadership position starting with cashier and quickly moving to Assistant Manager then to Store Manager. I have learned that anyone can be a Manager, but it takes a leader to be successful in managing, therefore I lead by example.

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