CURRICULUM VITAE

NAME: MARY KALILI SAMMY

CELLPHONE NUMBER: 70275514

E-MAIL ADDRESS: adycdf@r.postjobfree.com

CAREER OBJECTIVE: To join team of reputable organization that will enhance my career in shaping and implementing the organization's visions and mission PROFILE

PROFILE

NAME : Mary Kalili Sammy

MARITAL STATUS : Single

NATIONALITY : Kenyan

LANGUAGE : English, Kiswahili

STRENGTHS

Hardworking

Diligent

Results oriented and

Self-driven

Very competent in using Fidelio Front office system. PROFESSIONAL QUALIFICATIONS

August 2005 - July 2009

Sun N Sand Beach Resort

Receptionist/ Front Office Cashier/ Reservations Agent DUTIES: -Billing of guests folios using Fidelio Front Office

-Preparing guests folios using Fidelio Front Office

-Preparing of Hotel invoice for the guests in-house using Fidelio Front office

-Checking in/out of guests

-Maintaining of cash float

-Attending of guests complaints and addressing the complaints.

-Liaising with the housekeeping department to ensure guests rooms are clean.

-Ensuring comfortably of guests in-house.

August 2009 - November 2010

Travelers Beach Club and Hotel

Receptionist

Duties -Complete hotel accommodation bookings for individual clients and small groups

-Welcoming and checking in guests in the hotel.

-Negotiate with hotels in order to resolve clients com- plaints and secure compensation as and when required

-Load accurate rates and booking details into in-house sys- tem.

-Liaise with hotel partners and develop business relation- ships

FEBRUARY 2011-SEPT 2011

Maanzoni lodge

Head Receptionist.

Duties

` -Checking in of the guests

-Aliasing with the housekeeping to make sure the rooms Are ready before the guest check in

-Attending to guests complaints and addressing them.

-Ensuring the comfort ability of the guests

-Making reservations

OCTOBER 2011-19th April 2013

Enashipai Resort and Spa

Receptionist/cashier

DUTIES -Checking out and in of guest

- Making sure the float is contact all the time !

-Preparing and updating the guest folios

-making reservations

-Foreign exchange for the guests

AUGUST2013 – December 2015

Grand regal hotel (Doha)

Receptionist.

DUTIES

Welcome and greet guest with a smile

Check in and check out of the guests

Ensure check out list of the day is done at the right time and updated in the system Ensure clean and tidy working environment

Liase with housekeeping to keep record of the clean room and check out rooms Make reservations to the walk in guests and in the absence of the reservation team Ensure guest folios are up to date in terms of balances Exchange of foreign currencies

Ezdan Hotel west bay doha

August 22-uptodate

Working for Ezdan hotel westbay as receptionist with total rooms of 3000 .Both hotel rooms and apartments.

April 2002 - November 2002

PARK PLACE TRAINING COLLEGE

Attained a certificate in hotel management in the follow- ing

Areas Covered

-Business management

-Front office

-House keeping

-Food and beverage service

-Book keeping

January 2003- April 2005: PARK PLACE TRAINING COLLEGE Attained a diploma in hotel management in the following Areas covered

-Front office & Customer Service

-Business management

-House keeping

-Food and beverage services

-Book keeping

-Cashiering

February 2003 - May 2003: INTERWORLD COLLEGE

Attained a certificate in the following areas

-Microsoft word

-Microsoft excel

-Microsoft PowerPoint

-Microsoft Access

-Microsoft Outlook

-Microsoft Publisher

1st December - 27th February 2004: Trained in Travelers Beach Hotel Departments covered

-Front office Department

-Cashiering Department

-Stores and Controls Department

-Food and Beverage Production & Service depart-

ment

-Housekeeping Department

2nd May 2005 -30th June 2005:Trained in Six Eighty Hotel in housekeeping department.

October 2005: Awarded a certificate of EMPLOYEE OF THE MONTH in front office department in Sun N Sand Beach Resort July 2006: Awarded a certificate of attendance for LEGENDARY SERVICE training conducted by Sun N Sand Beach Resort April 2007- May 2007: Kenya Utalii College Refresher course in front office, Cashiering techniques

Areas Covered

-Maintenance of front office accounts

-Night audit and sales control

-Concepts of guests’ relations

-Control of hotel credit

-Cashiering functions

-Hotel Accounts settlement

-Hotel arrangements

-Professional ethics

INTERESTS:

-Traveling, Making friends, Reading novels.

REFEREES:

Ms. Assumpterkanini

Front office supervisor Maanzoni Lodge

Tel: +254-*********

Mr. Dickson Kamali

IT Manager

Enashipai Resort & Spa !

Tel: +254-*********

Miss SherelenBuhawe

Human Resource Manager

Grand Regal Hotel

TEL: +974-********

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