Customer Service Sales Representative
Resume:
Jacquelyn Roland
************@*****.***
Work Experience:
Title: State Farm Agent Team Member
Experience State Farm: 2019-2022
Duties & Responsibilities include:
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Work with the agent to establish and meet marketing goals.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
Skills:
Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing)
Successful track record of meeting sales goals/quotas preferred
Excellent communication skills - written, verbal and listening
Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
Self-motivated
Ability to make presentations to potential customers
Fluent in English and Spanish
Work Experience:
Title: Sprint Wireless Sales Representative
Experience State Farm: 2019-2017
Duties & Responsibilities include:
Facilitate retail sales of cellular phones, tablets, watches and other devices along with wireless services to the general public while demonstrating outstanding customer service
Create additional sales opportunities through creative marketing campaigns in cooperation with the Marketing Department and community involvement events
Develop continuous and up-to-date knowledge of Russell Cellular and wireless products and services; demonstrate equipment capabilities
Handle daily store operations such as opening/closing, inventory control, cash management, and various office/administrative duties
Develop and monitor action plans for the accomplishment of daily/month sales goals
Skills:
Strong interpersonal, verbal, and communication skills; ability to build relationships and adapt to a diverse customer base is desired
Motivation and an inner drive to learn, grow, and excel
A knack for technology and the ability to learn wireless quickly
Self-motivated
Take ownership of the work
Education:
Heritage Highschool 2014
Montgomery College 2014-2015 General Studies
Certifications:
Life/Health Certified
PNC Certified
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