Customer Service Representative
Resume:
Ashley Wilcox
Dedicated to offering exceptional assistance to team members and clients. Positive and upbeat with long lasting relationship-building abilities. Ladson, SC 29456
adycak@r.postjobfree.com
Strong leader and problem-solver streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Authorized to work in the US for any employer
Work Experience
Operations Manager
From Tragic 2 Magic Cleaning & Repairs - Summerville, SC February 2020 to Present
• Managed purchasing, sales, marketing and customer account operations accurately.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Team Leader
KJ’s Sparkle and Shine - Summerville, SC
July 2017 to February 2020
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Collected, arranged, and input information into database system. Remote Reservation Specialist
World Travel Holdings - Remote
July 2015 to January 2020
• Remote Agent. Worked from my home office. Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
• Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
• Reviewed and updated customer information to maintain up-to-date records for high-quality service.
• Prepared customer invoices, accepted payments, and processed refund and cancellation requests. Remote Customer Service Representative
CareOne Credit - Remote
February 2008 to July 2015
• Remote position, worked from my home office. Spoke with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
• Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
• Provided specialized financial planning support for clients with diverse portfolios and individual needs. Education
Associate's degree in Small Business Management
Trident Technical College - Charleston, SC
September 2018 to August 2021
High school diploma or GED
Fort Dorchester High School
August 1999 to May 2003
Skills
• Quality Assurance
• Research
• Live Chat
• Technical Support
• Account Management
• Help Desk
• Leadership
• Remote Access Software
• Communication skills
• Customer service
• Information Security
Contact this candidate