Customer Service Representative
Resume:
Kateryna Sheremet
Area Team Trainer/Multi-Unit Operator - Kentucky Fried Chicken
Jacksonville, FL 32220
adycah@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Homemaker
Jacksonville, FL
February 2021 to Present
Stayed at home during pregnancy.
Parenting a baby daughter for a little over two years. Eager to return to the workforce.
Property Manager/Owner
SeaMist Cottage - Ormond Beach, FL
January 2018 to December 2021
Marketing on numerous platforms such as Airbnb and Vrbo. Setting rental rate
Communicating with current and potential customers. Responding always within 24 hours with an average response rate of 2 hours.
Avoiding double bookings by syncing calendars.
Enhancing customer experience by providing welcome gifts and ensuring the customers are provided with everything they need for their comfort and enjoyment. Following up with cleaning and maintenance to ensure the property was well taken care of for customer satisfaction.
Customer resolution with customer satisfaction upon any issues. Retaining future clientele.
Hospitality Manager
Chili's - Jacksonville, FL
August 2018 to January 2021
Directing and coordinating the operations of the restaurant. Formulating policies and managing daily operations. Supervising staff.
Hiring and training staff.
Truck ordering - Food, Paper, Liquor orders.
Overseeing and executing all 6 front of the house schedules. Approximately 40 employees under direct supervision. Ensuring best customer experience is provided by all staff. Satisfying customers with great food and awesome customer service. Listening to customer feedback and applying appropriate actions to improve future experience. Area Team Trainer/Multi-Unit Operator
Kentucky Fried Chicken - Jacksonville, FL
2015 to July 2018
Interviewing and hiring Assistant and General managers. Training all new external salaried management and internal promotable candidates. Transitioning management to home stores upon completion of training. Overseeing multiple units and providing support to RGM's Hosting training sessions to entire Jacksonville DMA as well as other franchisees. Participating in testing product and procedures for KFC Corporate. Proctoring ServSafe class and exam to management.
Restaurant General Manager
Kentucky Fried Chicken - Ashland, KY
September 2009 to 2015
Jacksonville FL
Directing and coordinating the operations of the restaurant. Ensuring all staff is providing excellent customer service Ensuring 100% customer satisfaction
Following up and resolving any customer related issues and ensuring customer will return Formulating policies and managing daily operations. Supervising other managers and staff.
Overseeing a budget.
Setting goals for an entire team based on the company's plans. Hiring and terminating staff.
Monitoring and managing all labor and other controllable expenditures within budget Understanding and Utilizing the financial tools and reports available to support the operation. Ensuring that a store wide weekly schedule is created to cover organizational needs within budget. Managing paperwork and reporting in a timely and accurate fashion. Monitoring overall store conditions to meet customer service and budgetary goals. Meeting organizational goals by controlling food, paper and labor costs. Completing daily, weekly and monthly paperwork.
Truck ordering - Food, Paper, Supply.
Turning the numbers around in several restaurants. Bringing the stores out of the red with great CSI. Successful inspections.
Hitting monthly bonus targets.
Customer Service Representative
Palm Coast Data - Palm Coast, FL
January 2008 to November 2010
Customer service representative in magazine sales. Fulfilling customer inquiries to ensure customer satisfaction is met. Answer inbound calls and work with customers to resolve questions, give direction and resolve any potential problems.
Recommending and selling best products available to customers upon their needs. Promoted to 2nd level Rep and help desk.
Assistant Manager
Kentucky Fried Chicken - Ashland, KY
April 2009 to September 2009
Creating an environment of continuous improvement, teamwork and commitment to doing things right. Creating an atmosphere that consistently provides high levels of service to the guests. Assisting in duties such as scheduling, bookwork, and food orders as directed by the General Manager. Coaching and educating shift leaders and crew members on new promotions and daily store operations. Interviewing and staffing.
Shift Leader
Kentucky Fried Chicken - Daytona Beach, FL
February 2006 to April 2009
Maintaining the appearance of the storefront.
Making sure the shift runs smoothly and according to the plan. Supervising employees on a shift.
Ensuring that employees are present and the work is completed on time. Providing support, direction and assistance to the team. Ensuring product safety and freshness and accuracy in orders. Enforcing safety and company regulations.
Completing daily paperwork, including payroll, daily inventory. Cash handling - counting down the drawers and making deposits. Crew Member
Kentucky Fried Chicken - Detroit, MI
June 2005 to February 2006
Preparing and stocking items at the beginning of, and throughout the shift. Selecting, assembling, measuring, heating, and cooking food items. Opening and closing procedures.
Guest assistance - Dining room/lot, dining room cashier, drive thru cashier, and order taker. Delighting guests, Food Safety Sanitation, Guest and employee safety, security and daily cleaning. Education
High School Diploma
Education Flagler Palm Coast High School - Palm Coast, FL High school diploma
Daytona Beach Community College - Daytona Beach, FL Skills
• Restaurant Management
• Food Safety
• Labor Cost Analysis
• Management
• Time management
• Sales
• Customer service
• Microsoft Excel
• Property management
• Microsoft Word
• Hospitality Management
• Event Planning
• Catering
• Budgeting
• Office Management
• Recruiting
• Banquet Experience
• Supervising Experience
• Culinary Experience
• Profit & Loss
• Assistant Manager Experience
• Kitchen Management Experience
• Payroll
• Restaurant Experience
• Bartending
• Merchandising
• Cooking
• Pricing
• Food Preparation
• POS
• Guest Services
• Quality Assurance
• Help Desk
• Employee Orientation
• Leadership
• P&L Management
• Microsoft Powerpoint
• Operations management
• English
• Food service
• Purchasing
• Forecasting
Languages
• Russian - Fluent
• Ukrainian - Fluent
• English - Fluent
Certifications and Licenses
ServSafe
Driver's License
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