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General Manager Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
July 18, 2023

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Resume:

Mokhtar Ismael Sayed El Kholy

Egyptian, Muslim

Villa 292 ELBAHR ST .ELSHEROUK CITY, CAIRO,

EGYPT

002**********

MOB :002***********

Date of birth 22-08-1959

adyc5h@r.postjobfree.com

Objective:

I describe myself a very positive, open and reliable person, capable of working indistinctly under pressure or the big responsibility that means dealing with hotel guests and tourist. My main focus and interest is always customer service and guest relation and adding my natural vocation to the experience I have acquired working in several different areas of the service sector throughout the years, leaves me in a very privileged position to understand the demands and the need of the sector At professional levels I find that having developed the ability to create and lead effective and cohesive teams is the cornerstone of my success I have a well-developed sense humor and respect, managing diverse language after having levied in many different countries has given me a great deal of understanding of other cultures and row to interact more closely with them according to their own social customs. Looking forward to be member of your staff. Education:

Graduated from the higher institute of hotel &tourism. Languages & key technical skills:

Arabic Mother Language.

English Very good command in both verbal and written. Others Ability to learn any other language when required. Very good knowledge of Microsoft Windows, Internet

Expertise in Using Microsoft Tools namely Word, Excel, Outlook, PowerPoint Working on Comsys System

Personal Qualification:

Excellent presentation skills

Ability work tight deadlines and challenging environment High creation and innovation

Self motivated, decision maker and honest

Friendly team player with pleasant personality and excellent people skills High communication and interpersonal skills

Training courses:

Management course.

Advanced certificate in food safety.

Hospitality operation.

Kitchen- cost & recipe.

Win protect.

H.R performance.

Train of the trainer.

Quality & hygiene.

Solving problems.

Food & beverage management.

Food & beverage service.

Food & beverage rooms’ division trainee-program. Management Training Program.

Management and leadership techniques.

Working experience:

1july 2022 ( tolip galala hills – galal resorts 5 ) untill now

• General manager

25 october 2017 (Paradise Inn Beach Resort Maamoura ) until 23 jun 2022 General manager

1 jun 2014 till 20 sep 2017 ( le passge Alexandria 5

) General Manager.

20 July 2013– March 2014: (Roma Hotel Hurghada 4 )

General Manager.

References:

Mr. Ateef Bayomy (Owner)- Mob: 012******** o

April 2012 – May 2013: ( Cinderella Beach resort 04 Stars Hotel and Resort Marsa Alam) 4 General Manager

References:

Mr. Wale Mohamed Attia (Owner) Mob: 010******** o

2011 – 2012: (Mousa coast rassader 04 Stars) 4 General Manager

References:

Mr. Hany El Assal (Owner) Mob: 010******** o

Mr. Khaled El Assal (Owner) Mob: 010******** o

2008 – 2010: (Amigo Hotel &Resort Ain El-Sokona andDahab Hotel Amigo) General Manager

References:

Dr. Nabeel Abdelgalel (Owner) Mob: I don't have o

Mr. Mohamed nabeel (Owner) Mob: 012******* o

Jan 2007 – Jan 2008: (Utopia Beach Club 04 Stars Hotel and Resort) Resident Manager

References:

Mr. Hussian Rel Sherbeny (General Manager) Mob: 011******** o July 2002 – Dec 2007: Hotel Novotel Cairo AirPort ( Accor ) 5 Asst. Food & beverage Manager

References:

Mr. Hesham El katan ( General Manager ) o

Overview of the position.

• Oversses the day to day running of all outlets to ensure quality are effective promoted and delivered.

• Ensure cost-effective F&B purchasing and menu

engineering practices are implemented to meet

cost/revenue targets.

• Establish effective and competitive pricing strategy throught all outlets.

• Research and implement new F&B concepts with

participation of the GM.

• Benchmark competitor’s products and facilities

regularly.

• Ensure that all aspects of food & service quality standards and customer satisfaction are meet.

• Report to general manager and during his

absence run day to day operation.

1997 –2002: Hotel Novotel Cairo AirPort ( Accor ) 5 Restaurants & Bars Manager

References:

Mr. Hesham El katan ( General Manager ) o

1994 –1997: EL-Noor Specialist Hospital Makah (K.S.A) 1200 bedrooms.

Catering Manager

References:

Mr. Hesham El Mansory SAU ( General Manager ) o

1993 –1994: Etab Hotel el-Ismailia.( Accor ) 5

Resturant&bars manager

References:

Mr. Hesham El katan ( General Manager ) o

Feb 1993 – Dec 1993: El- omam Restaurants 5 Food & beverage Manager

References:

1991 –1993: Pullman Maadi towers ( Sofitel )5

Restaurant & Bars Manager

References:

1985 –1990: *Safir Hotel Cairo. 5

Asst. restaurant manager

References:

Mr. Moez El Shohsy ( General Manager ) o

1983 –1985: Kaki Hotel in Saudi Arabia.5

Captain F&B

References:

Mr. Mohamed El Kaaky ( General Manager ) o

19981 –1983: * Ramses Hilton in Cairo 5

Captain F&B

References:

Mr. Ahmed El Nahas ( General Manager ) o

Actually, I’m leaving in Cairo, I will be available immediately. It gives me great honor and pleasure to join your successful team

Mokhtar ismael 011********



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