Customer Service Call Center
Resume:
Polly Pierre-Louis
Dispatch/Customer Service Specialist
West Palm Beach, FL 33409
*****************@*****.***
Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Nozzle Nolen Inc - West Palm Beach, FL
September 2022 to Present
• Monitors work order management system to ensure supervisors throughout the department are responding to public requests within three days; reassign requests as needed; enters phone requests into system and closes with resolution; reports issues and request changes to software admin.
• Efficient with PestPac Software
• Familiar with scheduling Technicians
• Familiar with Work Order
• Processing Year In Advance payments
• Familiar with Google Reports
Account Merchandiser
PepsiCo - Riviera Beach, FL
September 2021 to August 2022
• Responsible for driving and delivery of pre-ordered product to assigned accounts and for rotating and stocking product.
• Check accuracy and stability of the load.
• Deliver products to customers.
• Merchandise, display and rotate products according to company standards.
• Invoice and collect monies due.
• Pick up company property.
• Secure company assets.
• Ensure compliance with regulatory and company policies and procedures.
• Settle all accounts daily.
• Utilize smartphone technology in handling customer orders/invoicing
• Utilize technology for Electronic Logging Systems and fleet management.
• Comply with routing software guidance.
Operations Owner
Laydes Shoe Gallery LLC - Delray Beach, FL
June 2016 to September 2019
Communicated with customers for the purpose of processing orders, Modifying orders. Provided Customer resolutions based on business needs. Cultivate strong customer relations and client loyalty because of dedicated customer service. Managed Shipment process for Online boutique store Familiarized with Chat support, Customer helplines. Secured payment in adherence to financial & cash control policies & procedures. Conducting research and analyzing information to make decisions on marketing publications. Establish rapport with shipping carriers to ensure safe, cost effective transport of orders. Organized display merchandising and sale announcements utilizing promotional materials. Front-End Coordinator
Professional Accounting Services - West Palm Beach, FL December 2008 to February 2017
• Communicated with customers for the purpose of gathering information
• Establish rapport with shipping carriers to ensure safe, cost effective transport of orders.
• Train and motivate personnel in areas of customer service, invoicing management and display merchandising.
• Organized display merchandising and sale announcements utilizing promotional materials.
• Cultivate strong customer relations and client loyalty because of dedicated customer service.
• Managed and trained personnel in areas of invoice processing and record keeping. Education
GED
Adult Education Center - West Palm Beach, FL
August 2012 to February 2013
Skills
• Office Administration (8 years)
• Prior Authorization
• Microsoft Office (10+ years)
• Customer Service
• Billing
• Time Management
• Microsoft Word
• inventory
• Data Entry
• Call Center
• Front Office
• CSR
• Customer Support
• Customer Care
• Computer literacy
• Dispatching
• Microsoft Excel
• Research
• Insurance Verification
• Leadership
• Filing
• Typing
• Adult Education
• Store Management Experience
• Cash Handling
• Retail Management
• POS
• Merchandising
• Help Desk
• Planograms
• Operating systems
• Live chat
• Desktop support
Certifications and Licenses
CPR/BLS
June 2017 to Present
Food Handler Certification
Assessments
Customer Focus & Orientation Skills — Highly Proficient December 2018
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
Call Center Customer Service — Expert
July 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Expert
Basic Computer Skills: PC — Highly Proficient
August 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Customer Focus & Orientation — Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Proficient
Call Center Customer Service — Proficient
August 2019
Applying customer service skills in a call center setting. Full results: Proficient
Typing — Familiar
May 2018
Transcribing text using a standard keyboard
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate