Customer Service Support
Resume:
MARIAN HAZELEY
347-***-**** *************@*****.*** Leesville, LA. 71446
CAREER OBJECTIVE
As a military spouse and a career wife I am Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Detail-oriented office support professional with vast experience providing reliable and efficient administrative support to executives, managers, and teams. Proven track record of providing excellent customer service and facilitating day-to-day operations.
EXPERIENCE
CUSTOMER ADVISOR, Leesville, LA
Concentrix, Turbotax, February 2023-April 2023
• Undertook extensive market research to offer customers options tailored specifically to tax filing needs
• Consulted with customers to discuss concerns and offer detailed information
• Engaged with customers and worked to resolve product and service issues
• Performed extensive research on all inquiries and concerns to achieve complete client satisfaction
• Conducted surveys to measure customer satisfaction and identify top issues
• Researched problems with benefits, accounts and services with speed and accuracy
• Assisted customers with questions and concerns regarding billing cycles, due dates and extensions. CUSTOMER SERVICE ASSOCIATE, Bronx, NY
Nexrep, April 2022-November 2022
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
•
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Answered inbound calls, chats and emails to facilitate customer service
• Prioritized and organized tasks to efficiently accomplish service goals
• Identified needs of customers promptly and efficiently
• Assisted with customer requests and answered questions to improve satisfaction. CUSTOMER SERVICE REPRESENTATIVE, NY
Bliss, August 2021-February 2022
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
•
• Answered inbound calls, chats and emails to facilitate customer service
• Demonstrated excellent communication skills in resolving product and consumer complaints
• Set up and activated customer accounts
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
• Fielded customer complaints and queries, fast-tracking for problem resolution
• Improved customer service waits times to mitigate complaints
• Made outbound calls to obtain account information. INTERN, Sierra
Brewah & co law, January 2018-December 2020
• Student
• Worked well in team environment as well as independently
• Responded to client calls and inquiries to deliver applicable information
• Participated in client interviews, observed questioning process and documented information
• Analyzed facts and case law to determine possible defenses for clients
• Worked independently to meet deadlines and achieve objectives for special projects
• Produced well-researched and articulate legal briefs, pleadings and statements. MILITARY SPOUSE, Leesville
Stay at home Mom
US
EDUCATION
ONLINECERTIFICATE IN DATA ADMINISTRATION IN DATA ADMIN, US, PENNSYLVANIA
Empire data system, March 2023
ONLINE CERTIFICATE IN HUMAN RESOURCE IN HUMAN RESOURCE CONSULTANCY, US
IAp career college, March 2023
BACHELOR OF LAW IN GENERAL LAW, Freetown, SIERRA LEONE Fourah Bay College (USL), April 2022
HIGH SCHOOL DIPLOMA IN US, Freetown,, SIERRA LEONE St. Joseph Secondary School,, July 2017
CERTIFICATION IN PARALEGAL PROFESSION, Auburn, AL, US, ALABAMA Auburn University, September 2023
SKILLS
Presentations And Public Speaking Verbal And Written Communication 30 Wpm Typing Speed Critical Thinking Correspondence And Legal Forms Drafting Legal Terminology Conflict Resolution Document Management Information Confidentiality Deadline Monitoring Effective Multitasking Data Confidentiality Attention To Detail Appointment Setting Civil Law Customer Service IRS Filings Business Planning Microsoft Office
REFERENCES
MARIAM KABA Bliss Beauty
Manager Former Employer
************@*****.***
ALEXANDRA OGHOJAFOR East End Wine Exchange
Manager Employer
*************@*****.***
RAMON NERIS Saved By The Holy Lamb
Pastor Pastor
********@*****.***
Contact this candidate