Customer Service Accounts Payable
Resume:
Crystal C. Rivers
adyc3s@r.postjobfree.com
SKILLS: Microsoft Word, Excel, Publisher, HMIS, Organization, Leadership, Decision Making, First Aid/CPR Certified, Budget, Strategic Planning, Time Management, Conflict Resolution, Communication, Equipment Management, Inventory Specialist, Accounts Payable/Receivable, Human Resources, On-boarding, Training, Terminating, Critical Thinking, Business Development.
WORK EXPERIENCE:
FedEx Ground - Santa Fe Springs, CA October 2021-July 2023
Title: Sr. Operations Admin/ Maintenance Support Rep ll
●Process daily invoices, vendor payments worth over 15,000, maintain receipts and detailed expense reports
●Monitor, verify and approve up to 1,500 invoices per week and review balances, and correct all discrepancies
●Responsible for performing the clerical and administrative functions for any and all hub station operations areas, including linehaul, quality assurance and customer service
●Order supplies based on the needs of the maintenance department
●Serves as a customer service first line contact for a variety of issues
●Provide clerical support to management and operational functions.
●Reviews, researches and/or enter data per the customer needs
Helpline Youth Counseling, Los Angeles CA
Title: Site Director Feb/2022-PJuly/2023
●Process payroll for 50 employees, oversee daily operations of the site, including staff management, customer service and safety and security
●Supervision of program staff, coordinate work schedules, assignments and training
●Oversee facilitation of activities, workshops, and community projects
●Develop and implement a comprehensive, multi-faceted program design
●Responsible management of an operational budget, grant-writing
Weingart Center, Los Angeles CA (skid row)
Feb/2020-Feb\2022
Title: Programs and Services Administrative Assistant Manager
Schedule meetings and interviews via WebEx and set up conference calls for staff
Ability to communicate effectively within all levels of the organization while utilizing a professional demeanor, strong interpersonal skills, and providing excellent customer service to employees.
Organized and planned for volunteer orientation projects and events
Trained and supervised new employees and interns
Monitor office communication through the E-mail account and Maintenance Direct work order system
Complete inventory checks accurately and prepare documentation detailing results
Responsible for all department purchase requisition, ordering additional supplies based on the needs
Watts Healthcare, Los Angeles CA Feb/2018-June/2020
Title: Confidential Senior Clerk/Intake Coordinator
Responsible for the completion of reports and maintains manuals for current and new staff for the facility. Modify policy and procedures to meet current codes.
Maintains personnel/intern/volunteer files.
Assign, register and process patients through all phases with DPSS/DMH and other agencies.
Assist patient in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance)
Prepare and type letters, documents, requisitions, incident reports, mileage reports, confidential documents, and other complex materials for the Residential/Outpatient substance abuse facility.
Collaboration and coordination with other Case Management services, to include developing housing, employment training resources, and developing discharge plans.
Assist with triaging difficult incoming calls to the Behavior Health department
Establish contact with community resources for linkage and referrals with social services.
Assist patients in completing applications for financial assistance programs, legal services, immigration, DMV, DCFS, etc.
Run Monthly Medical for all Outpatient Services.
National Council of Jewish Women Los Angeles, CA March/2014-Feb/2018
Title: Facility Manager/Case Manager
Providing case management services including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, community integration, and linkage to community providers for substance use, primary and mental health care
Collaborating with clients to develop individualized treatment plans that address short- and long-term goals.
Providing on-going case management support to ensure assess plan progress and ensure goals are met or adjusted, as necessary.
Providing strengths-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing.
Maintain documentation standards as set forth by the WPC, DHS, and WLCAC-Reentry
Facilitate multiple care aspects (case coordination, information sharing, etc.)
Identify and utilize cultural and community resources. Establish and maintain relationships with identified services for patients and families.
Assist and arrange referral services for patients needing substance use disorder (SUD) services, inpatient detoxification, and/or outpatient SUD services.
Assist patients with making informed decisions by acting as their advocate regarding treatment/housing options.
Record cases information (use of EHR records).
Ensuring the building meets health and safety requirements according to legislation.
Employee conflict and issues
Ensuring that new staff is allocated to the structure and setting of agencies according to policies.
Accounts receivable and Accounts payable all month end closing paperwork and bank reconciliations
C-Level Executive Assistant (assisting with CEO, COO, CFO and Office director) main responsibilities providing handling highly confidential documents, protecting an organization's confidential information, High level communication or liaison between exec staff and lower management and vendors, information management, managing office supplies, making travel arrangements, scheduling meetings and events and negotiating with vendors.
Permits & License Renewing/ Head of Safety (OSHA)
Facilities Maintenance, Purchasing Office Supplies
Department of Social Services, Inglewood, CA Dec/2009- April/2014
Title: Call Center/Intake Specialist
Provided information to callers inquiring about Medi Cal services.
Work closely with the clinical staff in coordinating and obtaining needed services for patients and families.
Provide referral services to patients in need of housing, food, clothing, legal assistance, or other services related to social determinants of health.
Assist with enrollment process and documentations.
Support beneficiaries with accessing providers.
Managed over 40+ inbound calls daily.
Managed over 25 to 30 outbound calls daily.
Oversaw urgent mail correspondence for all department heads.
Dispatched emergency assistance to different departments as needed (temporaries to fill in, IT or help desk assistance class etc.)
Reorganize department files alphabetically as needed and have them dispatched accordingly.
EDUCATION/INTERNSHIP EXPERIENCE:
CCAPP ACADEMY- Alcohol and Drug Treatment Program, VAN NUYS CA 11/2020-7/2021
Title: Registered SUD Counselor
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