Quality Systems Control
Resume:
TOMMIE L. CAULKINS
Gainesville FL 32653
***********@***.***
PROFESSIONAL HISTORY
Currently work for TKC as a resale store manager at the Santa Fe work release center in Gainesville, Florida since 2016. I am a seasoned, accomplished professional with experience in Quality Assurance, Product Management, Documentation, Technical Writer, Maintenance, Personnel Coordination and Shipping and Receiving. I am recognized by my peers as a confident, capable individual who yields optimal results in high pressure situations and demonstrates strong communication and interpersonal abilities and skills. Relates well to management and associates on all levels and demonstrates the means and motivation to ensure continued success in the future.
AREAS of EXPERIENCE
Process Improvement/SPC – Project/Product Management – Strategic Planning – Policy & Procedure Development – Technical Writing – Team Facilitation – Total Quality Management – Client Supplier Relations – Program Implementation – Quality Control/Assurance – ISO 9002/Advanced Quality Systems – Continuous Improvements – Corrective Actions and Maintenance
PROFESSIONAL SUMMARY
I was employed by Infinite Energy, Incorporated, Gainesville, Florida, as a Print Production Technician in the Billing Operations and my position was abolished December 2012. I ran the day to day functional billing production for the Fulfillment Center receiving, printing, inserting and metering bills, letters and notices issued from all departments. I documented data for all market bills, letters and notices into daily, weekly and monthly reports and submit them to management for executive review at their weekly meeting. I charted the data on a daily, weekly and monthly basis as well for trends and analysis review. I was previously a Technical Writer developing and documenting specifications, user guides and quality system program and procedures for the company and its software products. I performed the same job functions (same job title) for Infinite Software, Inc. from Feb 2005 to December 2005.
July 2003 – Feb 2005
Facilities Maintenance Specialist – Perform office and general and preventive maintenance work and general janitorial activities throughout the buildings and grounds.
Assist in inventory and maintain records. Assist in the coordinating the ordering and delivery of equipment and materials at facility sites. Maintain facilities in all safety code requirements (OSHA, fire and emergency). Dispose of hazardous materials via prescribed procedures. Maintain company vehicle. Maintain stock records and requisition materials to operate, repair and maintain buildings and grounds.
Feb 1998 – July 2003
I performed a variety of work fulltime temporary positions. Loss Prevention Officer (Florida Certified Loss Prevention Officer) at the Ocala and Gainesville Publix stores.
I was a Pre-Production and Post Production Supervisor and Shipping and Receiving Supervisor at Export Packaging, Inc. (Mitsubishi Warehouse) Normal, IL.
Independent Quality Consultant with major scope of work with defense contractors. I was responsible for the direction of multiple activities inherent to the positions of management representative, quality engineer, and internal quality auditor. I supervised daily responsibilities of the quality manager and five quality control inspectors. Established, documented, implemented and audited an ISO 9001 quality policy, procedures and program system. As well as general and detailed Statistical Process Control Procedures and Programs. I performed supplier/vendor audits. I oversaw production efforts on several contracts which yielded superior results within budget guidelines and ahead of schedule.
Product Quality Manager/Certified Quality Systems Lead Auditor
U.S. Government, Department of Defense - Oct 1981 – Dec 1997 RETIRED
As a civilian government employee (GS1910/12), ensured the provision of product quality management and ISO 9000/MIL-Q-9858/DOD consultant services to a diverse defense industrial base of private industry corporations in order to guarantee continuous improvement and manage various audits and government contracted products. Responsible for4-16 certified auditors (representing all military services, contractors and vendors) as a quality systems lead auditor. I audited more advanced quality systems criteria which included environmental, safety, quality costs, warranty performance, customer satisfaction, ethics, business planning and continuous improvements elements. Spearheaded the implementation of company audits, conducted daily and final closeout briefings with corporate top and middle management, and oversaw statistical process controls (SPC), corrective action, strategic planning, quality audits, problem solving, customer satisfaction and process improvements. Reviewed and approved quality indicator metrics measuring product, process and administrative functions used to evaluate continuous improvements. I performed these product quality management functions on assigned complex items. Other duties included production/process issue resolution, work loading, staffing, cost analysis, budgeting, testing, production and procurement support. Performed quality system reviews at metal and component parts commercial producers, army depots, chemical facilities and load, assemble and pack plants. Performed quality systems reviews for the Army War Reserve stockpiles throughout the European Theatre and the Governments of the Republic of China and Pakistan for the Department of Defense International Quality Office, Washington, DC. Performed investigations for U.S. Congress and submitted report findings to Congress.
Quality Inspection Specialist, Veterinary Assistant and Environmental Specialist
U.S. Government, Department of the Army
Mar 71 – Oct 81
I directed the inspection and acceptance of a diverse group of commodities, including tank mounts, tool sets, basic issue items, military vehicles, fire control optics, weapon systems, general subsistence, chemical and biological reagents and supplies. Inspected material in storage to determine the state of preservation and readiness for issue and initiated quality deficiency reports. I ensured the appropriate upkeep of quality reports, inspection and quality control inspections. I supervised subordinate inspectors. Prepared, developed and reviewed correspondence, technical and administrative reports. Established, designed and equipped the first veterinary clinic in the Middle East. I received six promotions for demonstrating exemplary levels of professionalism.
EDUCATION
Black Hawk College/Western Illinois University – Liberal Arts – 5 years
Certified Quality Systems lead Auditor – 1994-1998
Quality and Reliability Assurance Intern – 1981-1984
Veterinary Food Inspection Academy – Basic and Advanced 1971
Extensive government technical, administrative and managerial courses – 1971-1997
Certified Loss Prevention Officer (State of Florida) 2002
SELECTED ACHIEVEMENTS
Promoted to Senior Product Quality Manager
Attained Certified Quality Systems Lead Auditor
Attained Certified Acquisition Professional
Certified 8 Major Defense Contractors to ISO 9000
Received 13 Monetary Awards for Performance and Special Acts
Received an Army Commendation Medal
Received 2 Monetary Awards for Cost Savings in Excess of One Million Dollars
Third Place for Suggestion of the Year with the U.S. Army Industrial Operations Command
ADDITIONAL SKILLS
Computer literate, innovative, good listener, team player, excellent written and oral communications, leader, high achiever, prompt, well organized and proactive.
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