Celina Poitras-Collis

Customer Service Management

Clearwater, T0M 0M0• 403-***-****

adyc2v@r.postjobfree.com

Customer-focused and detail-oriented professional with dynamic experience in achieving customer satisfaction by uncovering their unique requirements and offering exceptional solutions, while delivering high-quality services. Demonstrated expertise in data implementation, and addressing customer queries. Instrumental in achieving production and productivity goals in line with organizational standards. Proven success in conceptualizing robust strategies and plans to ensure long-term viability and profitability. Recognized for securing/on-boarding new customers, streamlining inventory control operations, and processing high-volume orders. Well-versed in formulating and implementing excellent marketing and advertising campaigns aimed at exceeding sales targets and boosting revenue streams. Solid history of streamlining operations by managing wide range of administrative tasks. Articulate communicator with strong interpersonal, problem-solving, and organizational skills.

Areas of Expertise

Customer Service & Success

Market Trend & Analysis

Relationship Management

Client Satisfaction & Retention

Brand Recognition & Development

Data & Business Analysis

New Business Development

Strategic Planning & Execution

Key Account Management

Career Experience

Supervisor Tim Horton’s, Sundre Present

Direct and supervise operations of kitchen staff engaged in operating culinary equipment, as well as meticulous preparation, portioning, and serving of food to increase efficiency and productivity. Interact with patrons in proficient and courteous manner, while consistently maintaining high level of professionalism with keen focus on enhancing customer experience.

Enforced strict adherence to food safety regulations to ensure compliance and maintain hygienic environment.

Established strong and positive communication with clients, ensuring repeat and referral business opportunities.

Area Manager WIS International, Red Deer 1 year

Assembled high-performing workforce that consistently achieved accurate and efficient inventory management, leading to improved inventory control and cost reduction. Ensured seamless execution of inventory events, optimizing resource allocation and meeting tight deadlines with exceptional precision and minimal disruption.

Cultivated long-term relationships with retail customers through strategic account management.

Maintained high quality standards and ensured positive experience for all visitors and customers.

Landscape laborer Boardwalk, Calgary 6 years

Maintained pristine and well-manicured landscapes year-round to ensure client satisfaction and enhance curb appeal. Ensured optimal performance and longevity of equipment, minimizing downtime and reducing maintenance costs. Demonstrated expertise in operation and upkeep of wide range of landscape equipment.

Streamlined workflow and increased efficiency in various construction and landscaping projects, resulting in timely project completion and client retention.

Shift supervisor Starbucks, Calgary 3 years

Administered day-to-day operations of shift to ensure smooth and efficient functioning of Starbucks store. Coordinated activities of baristas and other team members to deliver exceptional customer service and maintain high-quality standards. Devised comprehensive equipment maintenance schedules, coordinated necessary repairs, and evaluated prospective new products.

Increased professional skills of food service workers through training and mentoring.

Leveraged expertise in implementing efficient procedures for opening and closing store, including meticulous till balancing.

Additional Experience

Independent Contractor Hudson Energy

Education & Credentials

First Aid Fall Protection WHIMS Air Brakes High School Class 3 license H2S Alive Skid Steer/ Loader Clean Drivers Abstract

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