Supply Chain Customer Service

TORLORF L. FINLEY

********@*******.***

Cell# 904-***-****

Results-driven and dedicated United States Navy Veteran with over 20 years of extensive experience as a Factory Service Attendant, Aviation Instructor, Aviation Maintenance Administrator, Data Analysis, Database Administrator, Dietary Aide/Porter, Security Manager, and Supply/Procurement Manager. Adept at overseeing aircraft maintenance operations, managing budgets, training in (PSDS) Product Standard Data System, and optimizing supply chain processes. Demonstrated success in driving operational efficiency, reducing downtime, and ensuring regulatory compliance. Proven track record of cultivating strong relationships with stakeholders while maintaining the highest standards of safety, security, and customer service. Skilled in team leadership, resource management, and strategic planning, Eager to leverage expertise to excel as an Aviation Instructor/Aviation Manager/Procurement Manager in a civilian capacity.

CAREER HIGHLIGHTS QUALIFICATIONS

CORE COMPETENCIES

Successfully managed a team of 50+ personnel, overseeing the maintenance and repair of over 20 aircraft, resulting in a 98% operational readiness rate and an outstanding safety record.

Led the procurement and supply chain management of critical aviation components, reducing lead times and achieving cost savings.

Implemented a continuous improvement program to streamline processes, optimize resource allocation, and enhance operational efficiency, leading to an overall increase in productivity.

Facilitated cross-functional collaboration to improve communication and coordination between maintenance, logistics, and operations departments, leading to streamlined workflows and increased mission readiness.

CORE COMPETENCIE

Aviation Training

Aviation Management

Procurement and Supply Chain

Aircraft Maintenance

Budget and Resource Management

Team Leadership and Development

Strategic Planning and Execution

Regulatory Compliance

Risk Management and Safety

Cross-functional Collaboration

Inventory Control

Contract Negotiation

Continuous Improvement

Process Optimization

Standard Operating Procedures (SOPs)

Stakeholder Relationship Management

Innovative Technologies and Practices

PROFESSIONAL EXPERIENCE

TRANSPORTATION AND LOGISTIC SPECIALIST / INSTRUCTOR / LUGGAGE AGENT

United Parcel Service (UPS) Inc. (Roadie), Atlanta, GA 11/2021 – Present

Streamline luggage transportation processes for Delta Airlines and Southwest, reducing average delivery times by 20% and significantly enhancing customer satisfaction.

Implement an optimized route planning system that increased efficiency and reduced fuel consumption by 15%, resulting in substantial cost savings for the company.

Collaborate with national and international partners to successfully coordinate the shipment of over 10,000 packages per month, maintaining a 99% on-time delivery rate.

Identify and resolve potential logistical bottlenecks, increasing the overall capacity of the transportation network by 10% and enabling the expansion of services to new clients.

Ensure compliance with safety and transportation regulations, maintaining a flawless safety record and passing all audits and inspections without incident.

TRANSPORTATION AND LOGISTIC SPECIALIST / INSTRUCTOR / 1ST RESPONDER

Doordash & Uber Technologies Inc., San Francisco, CA 03/2018 – 10/2021

Optimized passenger and pet travel logistics during COVID 19, resulting in a 25% increase in overall customer satisfaction ratings and contributing to a 20% growth in repeat bookings.

Managed the distribution of food and supplies across the United States and internationally, maintaining a 98% on-time delivery rate and bolstering customer confidence in the service.

Streamlined supply chain processes, driving a 15% reduction in operational costs, and improving overall efficiency by 10% through data-driven decision-making and performance analysis.

Facilitated smooth international operations by ensuring compliance with customs regulations and transportation guidelines, avoiding fines and delays while maintaining a 100% compliance rate.

Implemented innovative route optimization strategies that increased travel efficiency and reduced fuel consumption by 18%, leading to significant cost savings and reduced environmental footprint.

HOTEL SHUTTLE DRIVER / COORDINATOR / TOUR GUIDE / HOUSEKEEPER

Omni Hotel & Resorts Inc., Amelia Island, FL 06/2015 – 10/2017

Enhanced guest experience by streamlining transportation logistics, resulting in a 30% increase in overall customer satisfaction ratings and contributing to a 15% growth in repeat bookings.

Implemented efficient scheduling and coordination for guest arrivals and departures, reducing wait times by 25% and ensuring seamless transitions to and from the airport and local restaurants.

Maintained a friendly and safe atmosphere, proactively addressing any concerns and fostering a welcoming environment, leading to a 20% increase in positive guest reviews.

Developed and executed personalized VIP transportation services, earning recognition for exceptional customer service, and contributing to a 10% increase in VIP guest retention rates.

EDUCATION

Master of Science in Aeronautical Science

Embry Riddle Aeronautical University Daytona Beach, FL 2020

Bachelor of Science in Professional Aeronautics; Minor in Aviation Safety

Embry Riddle Aeronautical University Daytona Beach, FL 2012

Associate of Science in Business Administration

West Hills Community College Lemoore, CA 2003

Associate of Arts Degree in Liberal Arts

West Hills Community College Lemoore, CA 2003

CERTIFICATIONS

Six Sigma Black & Green Belt Training & Online Certification Curriculum, Aveta Business Institute 2016

Information Technology Certification Course – Preparation for Security, Networking, VMWare, and System Administration Examinations, New Horizon Learning Center of Jacksonville, FL 2012

Network System Administration (Completed 9-month program), Fast Train Jacksonville, FL 2011

Microsoft Office Suite (Word, Excel, Powerpoint, etc….)

PROFESSIONAL EXPERIENCE – CONT.

CERTIFICATIONS

TORLORF L. FINLEY

Military Certificates in:

Supply & Logistics Operation

System Administrator

Database Configuration

Data Analyst

Data Entry Administrator

System Security

Technical Librarian

Forklift Operator

Tool Room Control Management

Flight Line Aircraft Surveillance

Aviation Support Equipment Operator

Plane Captain Aircraft Maintenance Technician

Aviation Warfare (Surface/Air)

Shipboard Damage Control Specialist

Firefighter

Dietary Aide

Aviation Trainer

(EOC) Equal Opportunity Coordinator

Aviation Inspector

Department of Labor (Computer Peripherals Operator)

AVIATION INSTRUCTOR / CALIBRATION SUPERVISOR / TOOL ROOM MENTOR / AIRCRAFT FLIGHT LINE OPERATOR / MAINTENANCE MANAGER

DynCorp International Inc., Kabul, Afghanistan 11/2012 – 10/2014

Streamlined light maintenance and corrosion control processes for Russian MI-17 V1 & V5 aircraft, resulting in a 15% reduction in maintenance downtime and enhanced mission readiness for NATO international missions.

Trained and Managed a Tool Room inventory of over 40,000 U.S. and Russian parts and consumables, achieving 100% accountability and ensuring timely issuance to aviation maintenance personnel and administrative organizations. Trained personnel on Material Safety Data System (MSDS) and PSDS, calibration inspections, tool etching, corrosion control, engine and aircraft components, support equipment, supply ordering, aircraft securing and aircraft inspections.

Improved calibration maintenance efficiency by implementing a robust tracking system and ensuring accurate reporting of missing, broken, or defective tools, leading to a 20% reduction in tool-related incidents.

Coordinated international travel between military installations in combat war zones, ensuring timely turn-in of calibration equipment and MI-17 aircraft and engine oil samples, supporting mission readiness and accountability.

Oversaw sheet metal material, aviation support equipment, and other tool items for MI-17 aircraft, optimizing resource allocation and reducing material waste by 10% through effective management and organization.

Provided on-the-job training and mentorship for future production control assistant leaders and Unmanned Aircraft Vehicle (UAV) systems operators, fostering a culture of continuous learning and professional development.

Conducted analytical thinking, safety awareness, flight line security, and problem-solving skills. Effectively worked with other organizations and cross-site teams in ordering parts, scheduling, overseeing maintenance operations, and Engineering Value Stream (EVS). Knowledgeable in utilizing Microsoft Office Suite and willingness to learn the new Power Bi, SQL, Oracle, Delmia, Windchill software as well as Boeing, Lockhead Martin, Honeywell, and SpaceX (Starlink) software. Effectively applied Material Requirements Planning (MRP) and Manufacturing Execution Systems (MES).

AVIATION ADMINISTRATOR / DATA ANALYST / INSTRUCTOR / SECURITY GUARD

United States Navy, United States of America 03/1989 – 03/2009

Managed and maintained over 7,000 personnel system accounts, 1,000 aircraft and engine computerized logbooks, and 30,000 parts, resulting in streamlined operations and a 15% increase in overall maintenance efficiency.

Trained and developed 3,500 aviation personnel, fostering a culture of continuous learning and professional growth, and contributing to a 10% improvement in team performance and productivity.

Compiled and recorded comprehensive production data, utilizing advanced word processing techniques to ensure accurate and up-to-date documentation for efficient aircraft assembly and maintenance.

Produced a range of critical reports, including production control, Functional Aircraft Wing, Engine & Aircraft Accounting, and Aircraft Monthly Maintenance Analytical (3M) Summary, providing actionable insights for continuous improvement and informed decision-making.

Implemented an effective system for updating and issuing Supply Non and Partial Mission Capability (NMCS/PMCS) rates and worker/department production rates, leading to a 12% increase in resource utilization and a 5% reduction in maintenance downtime. Maintained detailed production sheets, work orders, and work tickets, enabling seamless communication between departments and serving as a valuable reference for assembly and manufacturing processes, ultimately enhancing overall operational efficiency by 8%.

DIETARY AIDE / COOK / PORTER / DISHWASHER / ENVIRONMENTAL SERVICES MANAGER / JANITOR / GROUNDSKEEPER

Charter Pines Rehabilitation Hospital, Mobile, Alabama 04/1988 – 03/1989

Delivered, cooked, and served food, snacks, beverages to hospital patients, staff members, and VIPs. Inventoried, stored food/cleaning supplies and washed kitchenware. Cleaned and groomed hospital spaces, maintained landscape, and other company facilities such as offices, factory, cafeteria, fitness center, restrooms. Handle and disposed of hazardous materials in compliance with OSHA.

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