Social Media Customer Service
Resume:
Igor Dubrovsky
adyc0j@r.postjobfree.com • http://linkedin.com/in/igor-dubrovsky-
PROFESSIONAL SUMMARY
● Energetic and creative worker with more than two (2) years of experience in customer service and social media content creation and maintenance
● Skilled in social media content creation and maintenance
● Able to work in a diverse and multi-cultural environment; quick learner with teamwork skills; also able to work independently; adaptable and flexible
● Proficient in Microsoft, Office, Word and Excel
● Fluent in Ukrainian, Russian, and English
WORK EXPERIENCE
Quality Analyst
CONECTYS
September 2021 - March 2022
London, United
Kingdom
● Controlled quality of content on the TikTok platform.
● Analyzed videos, audio, user profiles, text messages, processing approximately 240-360 pieces of content per hour.
● Addressed user’s complaints ensuring compliance with Tik Tok’s policies and procedures.
Service Specialist
Meridian
January 2020 – September 2021
Cork, Ireland
● Repaired devices such as Smartphones, laptops, computers, etc.
● Assisted clients with product concerns including quality, product features, etc.
● Sold communications equipment, giving orientation on product usage and benefits
EDUCATION
High School Education
Tokmak Secondary School graduation
September 2010 - June 2021
Kiev, Ukraine
VOLUNTEER WORK
Guest Speaker
“Come Back Alive” (on East Ukraine situation)
January 2017 - May 2020
Tokmak,
Ukraine
Videographer and Editor
Youth Tokmak Television
September 2016 – April 2020
Tokmak, Ukraine
Contact this candidate