Kerry Smith

adybz6@r.postjobfree.com • LinkedIn

Williamsburg, VA, 23188 • 757-***-****

Summary

Results-focused and accomplished senior program manager with over 20 years of success spearheading multimillion-dollar and large-scale enterprise programs and transformational business initiatives with keen focus on maximizing productivity of underperforming areas. Demonstrated expertise in uncovering and mitigating complex business issues, identifying ROI elements, devising robust solutions/action plan, and formulating best-in-class business strategies.

Strategic operations leader with expertise in building, mentoring, and driving high-performing teams to attain and exceed organizational goals within deadline-driven environment. Instrumental in analyzing global markets, trends, and customer needs/demands to devise competition winning business development initiatives. Equipped with exceptional analytical, presentation, organizational, communication, and relationship-building skills.

Areas of Expertise

•Project/Program Management

•Financial Budget Management

•Retail Program Delivery Experience

•Client/Stakeholder Management

•Dev Ops/SDLC Management

•Product Development

•Staff Management

•MS Project, Smartsheet

•Waterfall/Agile/SAFe/Scrum

•ERP Implementations

•Team Building & Mentoring

•Vendor/Contract Management

Career Experience

Sr. Program Manager, Digital Experience – Allegis Group – Hanover, MD (Remote) 11/2022 – 07/2023

Liaison between back-office programs that are replacing all the operating companies back-office ERP Systems and front-office applications that manage the CRM (Salesforce) that the operating companies use for talent management and business development.

Lead the development and management of the project team and work plans, including work sequencing, work breakdown structure, work delivery schedule, and resource allocation.

Proactively manage changes in project scope, identify potential risks, and devise contingency plans to ensure that the project remains within specified scope and is within time, cost, and quality objectives.

Program Director – ERP CarLotz, Inc – Richmond, VA (Remote) 07/2021 to 09/2022

Responsible for ERP (Oracle) business transformation program delivery, communications, organizational change management and the quality of all project deliverables. Track and report on project related activities to the project sponsor, executive steering committee, and other stakeholders.

Worked with all areas of the business to set the Enterprise Business Transformation direction and goals in alignment with the desired state of overall business architecture (conforming to best practice) and strategy.

Planned and organized the activities of the implementation team, including providing guidance, communication, and direction to the business transformation team.

Work closely with the Procurement, Finance, HR, IT, corporate strategy, and business transformation teams to develop standardized global business processes with a focus on shared services.

Directed cross-functional retail implementation team that was responsible for the configuration, testing, and validation of the ERP business transformation program along with system deployment activities across Etihad and in the relevant subsidiaries.

Provide vendor management for multiple program consulting partners and helped negotiate cost effective contracts and agreements (SOW).

Senior Project Manager, EPMO, Hershey Company - Hershey, PA (Remote) 03/2021 to 07/2021

Manage multiple projects simultaneously (medium-very large revenue-generating projects) for the sales, marketing and business intelligence and analytics space such as shelf-planning, retail execution, retail analytics and reporting, eCommerce, digital marketing plans.

Convert project scope to detailed project plans; provide conceptual framework for plan, define milestones; gathers information regarding effort, resources, technical complexity and translate that information into project specifications. Develop/recommend budgets.

Senior Project Manager, APMO, Advantasure Healthcare- Richmond, VA (Hybrid Remote) 09/2019 to 1/2021

Supervised and guided multi-faceted scrum teams of 10-20 members comprising of various levels of personnel, vendors, and clients with focus on developing and implementing highly effective Medicare Advantage software applications. Implement novel product features within scope, budget, and deadline by utilizing budgeting, planning, project management, and resource management best practices. Design and deliver informational presentations to technical and senior business stakeholders as well as client organizations.

●Guided implementation of new UI interface that decreased Enrollments Specialists error correction workflow time on new member enrollments by 35%.

●Optimized productivity of Claims handling by 50% via implementation of streamlined search capabilities within UI delivery systems.

Senior Project Manager/Scrum Master, EPMO, Advance Auto Parts Inc. - Richmond, VA 10/2017 to 09/2019

Led delivery of innovative B2B web-based platform, POS, and mobile applications to all Advance Auto Parts retail and client locations nationwide via Agile implementation methodology. Oversaw program of internal/external resources for B2B EDI solutions implementation, that enhanced overall performance with eCommerce Trading Partners in Auto Parts OEM supply chain space. Ensured suitable allocations of resources throughout program cycle.

●Liaised between technical and non-technical teams in internal organizations as well as in client and vendor/subcontractor organizations to ensure fulfillment of all project targets and requirements.

●Guided updates of B2B portal login page to support customizable content, that facilitated increase in customer up sale opportunities by 15%.

Senior Program Manager, Ecommerce, Ferguson Enterprises Inc. - Newport News, VA 09/2014 to 06/2017

Administered multiple three-five simultaneous $10M budget projects that involved cross-functional groups from planning, coordination, and risk mitigation; completed projects through inception to implementation. Directed Demand Management planning initiative in alliance with sales and marketing teams by gathering and examining retail POS data leveraged for estimating B2C and B2B product forecast demand. Ensured supervision of project plans and accomplishment of deliverables as per planned actions: Coordinated implementation of actions as determined by stakeholders, while tracking and monitoring progress to plan.

●Drove implementation of latest Ecommerce Order Management, Supply Management, and Content Management Systems, that saved company 15% on yearly operational costs.

●Spearheaded IT projects across numerous offshore and onshore agile development teams/resources, while implementing customer facing applications.

Senior Project Manager, 3rd Party Card Services, Capital One Financial Corp, Richmond, VA 02/2012 to 08/2014

Piloted implementation of BPO service management to third party marketing / product firms for new and existing Capital One cardholders. Collaborated with all levels of organization to identify and document requirements as well as formulate systemic solutions to optimize productivity with BPO service providers. Ensured compliance of new product offering with KPI indicators for Sarbanes-Oxley regulations. Aligned with senior Sales and Finance staffs via utilization of influential and leadership skills.

●Coordinated with third-party vendors to successfully deliver product business controls.

●Led systemic solutions development, that improved productivity and efficiency with BPO service providers by 25%.

Program Director of Client Services, Altria Group Inc. - Richmond, VA 12/2011 to 02/2012

Directly monitored and developed 50 business consultants that provided Third Party Logistics (3PL) customer satisfaction for Fortune 100 CPG company. Established PMO team structure, compliance, and governance. Played key role as key executive resource for customer satisfaction issue resolution pertaining to Service engagement deliverables.

●Drove team of project managers to uncover new business opportunities for Temporary Point-of-Sale (POS) and Permanent Point-of-Sale (PPOS) CPG retail execution solutions.

●Managed CPG retail and space merchandising execution strategies under budgets of between $30M to $45M.

VP, Business Operations, Integrated Technology Applications - Williamsburg, VA 03/2009 to 04/2011

Spearheaded entrepreneurial start-up of IT Strategy/Project Management Consulting Practice. Orchestrated robust advisory services related to all information technology related projects for local government agencies. Institutionalized latest BPO model for online audiences aimed at increasing consumer adoption for processing online tax payments.

●Sold and closed solutions for e-commerce execution strategy to grow consumer online tax payments by 50%.

●Slashed back-office IT and Customer Service Center operations costs for local government client by 25% through technology consolidation and sales process improvements.

Additional Experience

EVP, Sales and Account Management, Mobile Marketing Agency - Richmond, Virginia

Vice President Operations, Amerivision Communications/Affinity4.com - Norfolk, VA

President/CEO, Outreach Contact Center – Ft Worth, TX

Practice Director - PricewaterhouseCoopers (PwC) – Dallas, TX

Education

Bachelor of Science in Telecommunications Engineering

Capitol Technology University - Laurel, MD

Licenses & Certifications

Telecommunications Specialist – TS/SCI Security Clearance (In-active Clearance)

US Army Communications Command - Fort Gordon, Georgia

Strategic Program Management Certification, 2012

University of Richmond - Continuing Education Program, Richmond, VA

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