Sarah Adams

Oxnard, CA *****

adybt8@r.postjobfree.com

+1-903-***-****

• Skilled long haul dispatcher/office manager with over 18 years experience. Track record in managing and coordinating fleet of 40 long haul truck drivers. Proficient, hardworking, and diligent team player with strong mathematical, communication, and customer service skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Store Associate

Goodwill Industries - Midwest City, OK

November 2020 to February 2023

• Neatly stocked merchandise on sales floor

• Maintained cleanliness of store

• Organized and colorized all merchandise on floor and shelves

• Proficient on register, balancing daily shift report accurately.

• Handled all customer service issues

• Trained new employees

• Priced all donated items

Load Coordinator

Pony Express Travel Center - Marshall, TX

March 2017 to September 2020

• Receive and dispatch orders for 40 long haul truck drivers

• Monitor and route drivers for efficient deliveries

• Communicate with shippers, receivers, brokers and drivers

• Handle truck breakdowns and communicate with customers

• Enter data into computer system

• Maintain logs and up to date safety requirements, including permits

• Calculate and prepare weekly payroll for all employees Truck Stops of America

March 2014 to March 2017

Dispatcher

Haskins Trucking - Longview, TX

November 2010 to March 2014

Coordinated loads for fleet of 60 long haul trucks. 48-53' dry vans. Communicated with brokers, shippers, receivers, and drivers. Scheduled appointments, identify and resolve any problems or issues, calculated weekly payroll, addressed safety issues and monitored logs. Registered Nurse (RN)

All American Home Care - Longview, TX

June 2006 to June 2010

• All assessment and recertification visits

• coordinate and schedule nurse visits, CNA visits, and therapy

• Advocate for client, family, and physician

Education

Bachelor's degree in Accounting

Post University

Present

Associate's Degree of Applied Science

Kilgore College

High school diploma or GED

Skills

• Mathematical strengths (10+ years)

• Customer Service mindset

• Excellent verbal communication (10+ years)

• Customer Service (10+ years)

• Call Center (3 years)

• CSR

• Customer Care

• Customer Support

• Management

• Office Management (7 years)

• Payroll (10+ years)

• Lawn Care

• Caregiving

• Mowing

• Commercial Cleaning

• Cash handling

• Communication skills

• Supervising experience

Assessments

Customer Service Skills — Proficient

November 2018

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Management & leadership skills: Impact & influence — Expert April 2022

Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Expert

Night auditor (hotel) — Highly Proficient

July 2019

Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient

Retail customer service — Proficient

April 2022

Responding to customer situations in a retail setting Full results: Proficient

Customer focus & orientation — Expert

July 2022

Responding to customer situations with sensitivity Full results: Expert

Customer service — Proficient

August 2019

Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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