Post Job Free

Resume

Sign in

Supply Chain Customer Service

Location:
Cairo, Cairo Governorate, Egypt
Posted:
July 16, 2023

Contact this candidate

Resume:

Basma Ahmed Abd El Samea’

Tel .: +2-010-*-*******, E - mail : adybt1@r.postjobfree.com, Address : Heliopolis, Cairo –Egypt

Career Summary

My responsibility is to make all the purchasing, placing orders, vendor management, and manage efficient contracts implementation; and coordinate planning requirements with suppliers’ capabilities to ensure on time deliveries of excellent quality products. I am now experienced in Procurement and Logistics Field with a demonstrated history of working in the FMCG, Retail and IT Industry. Skilled in Negotiation, Analytical Skills, Communication, Problem solving skills and I have a well-rounded background in cost control and refined talents in cash handling and inventory. Experience

ITI- The leading company in Egypt in Point of Sale and Barcode Solutions – serves a large customer base through providing smart & complete solutions in various fields (Industry, Retail, Medical, Petroleum, etc….) and is the Distributor of the major Manufacturers working in these fields.

ITI is Toshiba, Datalogic, Epson, Zebra and Elgon business partner.

Procurement Section Head (01-2020 till now)

Duties

Evaluate suppliers based on price, quality, and delivery speed. and follow up related claims and ensure full meeting of agreed upon conditions and terms, and to resolve any complications;

Review all supply orders issued by the procurement team prior to issuance to suppliers accurately and ensuring the correct quantities, prices, payment method, and any other information;

Track vendors purchase orders execution to ensure on time delivery for hardware, software and services per vendor committed lead time as per the purchase order;

Prepare and communicate to Procurement Manager product directions, availability, lead times, model transitions, and cost roadmaps for key materials.

Organizing all shipments in line with company requirements;

Check out all documents such as Bills of lading, certificates of origin, packing list, Commercial invoices, etc;

Dealing with Nafeza platform, making ACID code and follow up all shipments till arrival to warehouse;

Ascertain that all relevant approvals and clearances obtained, assist in the preparation and issuance of Purchase Orders (POs)/Contracts and POs/Contracts amendments using appropriate standard templates as appropriate, ensuring that all relevant information has been provided and that tenders/contracts documents are complete and correct in all details;

Negotiating of terms of business/service level agreements and performance evaluation and taking corrective action relevant to freight forwarders;

Responsible in checking both quantity and quality of consumer good before during and after moving the products;

Distribute the workload on the team members and ensure the output efficiency.

Ability to use Systems

1

Sasco Group - One of the leading manufacturers and producer of stationary products in Egypt and the Arab world. Today Sasco has more than 300 different items of paper and plastic products.

Sasco is the exclusive licensee of Reynolds France.

Procurement Supervisor (10/2015 – 12/2019).

Duties

Buying raw materials from local/foreign suppliers, Buying New machinery and production lines.

Responsible for introducing new alternative suppliers for Raw materials & spare parts.

Monitoring of import/ Export shipments from Pre arrival clearance to Released customs Pre-intimate consignee prior to shipment arrival on customs clearance process/ paperwork requirements.

Forecasting levels of demand for services and products to meet the business needs and keeping a constant check on stock levels;

Conducting research to ascertain the best products and suppliers in terms of best value, delivery schedules and quality;

Liaising between suppliers, manufacturers, relevant internal departments and customers;

Identifying potential suppliers, visiting existing suppliers, and building and maintaining good relationships with them;

Negotiating and agreeing contracts and monitoring their progress, checking the quality of service provided;

Processing payments and invoices;

Keeping contract files and using them as reference for the future;

Forecasting price trends and their impact on future activities;

Giving presentations about market analysis and possible growth;

Developing an organization's purchasing strategy;

Producing reports and statistics using computer software;

Evaluating bids and making recommendations based on commercial and technical factors;

Ensuring suppliers are aware of business objectives;

Attending meetings and trade conferences.

Adaptive Solutions - Adaptive Solutions delivers one of the industry's broadest portfolios of information technology and security solutions to customers in the manufacturing, financial, services, healthcare, Communications, Energy, transportation, Consumer and retail Industries. We differentiate ourselves in the IT marketplace by providing outstanding service, Innovation and Industry Thought Leadership. Adaptive Solutions founded in 2008. Today, as an HP, NetApp, Microsoft, IBM, Symantec, VMWARE, Fortigate and Cisco business.

Procurement Supervisor in Adaptive Company (01/2014 – 9/2015). Duties

Follow up with supplier and shipping agents.

Follow up with treasury dept. and finance to finalize all clearance operation.

Organizing the work flow.

Follow up with custom clearance till confirming that the goods are at the warehouse.

Leads efforts with the Project Managers to create bid packages, with specific focus on contractual protections, reporting requirements, and cost control.

Review and negotiate contracts with particular emphasis on terms & conditions.

Demonstrate excellent customer service skills and the ability to professionally and respectfully interact with a wide range of people across the campus. 2

Monitor and control the day to day operation of the service ensuring that financial and other operational targets are met.

To carry out any other reasonable duties within the overall function, commensurate with the grading and responsibilities of the job.

Purchasing Specialist in Adaptive Solution (06/2010 – 12/2013). Duties

Search for suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.

Receives, examines and processes requisitions; prepares bid specifications and other necessary documents related to the purchase of supplies, materials and equipment; prepares State requisition or locates source of supply, and places orders with appropriate bidder(s).

Compares costs and evaluates the quality and suitability of supplies, materials and equipment.

Issues purchase order as needed ensuring on time delivery of the required quantities after having the necessary approvals.

Collects the invoice and the receiving documents and prepares them for the purchasing Manager approval.

Xerox– One of the major companies in Documents machines & Printers.

Telesales (08/2007 - 06/2010).

Duties

Conduct sales presentations and product demos via the phone and internet.

Close sales and meeting monthly sales goals in accordance with development plan.

Produce activity reports.

Attend tradeshows and conferences.

Shaeer Group for Investments & Hotel Management– One of the Major Companies of Hotel management based on KSA.

Operation Specialist &Team Leader (07/2005 - 08/2007). Duties

Deliver high quality service to both end point client or business partner

Contact Business collaborates Airlines, Hotels, Car Rent, and Tourism Insurance & Travel Agents to coordinate in between.

Follow Up with the company team works managing Various Hotels at the same time in KSA.

Order Management Specialist in ITI (07/2002– 02/2005). – Training & Part Time. Duties

Helping to develop a customer service policy for an entire organization.

Handling face-to-face enquiries from customers.

Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met.

Establish and maintain communication with the appropriate individuals throughout the process (Installation Team, Finance, Logistics).

Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers.

Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment.

Ensure orders validation, compliance and approvals before order entry. 3

Post Graduate Studies

Shipping and Logistics Management (Import & Export) Running

Module 1: Logistics & supply chain

Module 2: International Shipping

Module 3: International Trade

Module 4: Custom Clearance

Professional Procurement Management Diploma at HPA

Certificate Achieved (September,2019)

Procurement Foundations.

Costing and pricing.

Procurement process.

Procurement and contract management.

Partner with suppliers.

Supply Chain Management Diploma at the American university in Cairo.

Certificate of Achievement (April,2016)

Module 1: Supply Chain Basics

Module 2: Marketing Channels Management

Module 3: CRM Role in Supply Chain Management

Human Resource Management Diploma at the American university in Cairo.

Career Certificate (May,2013)

Talent Management

Performance Management

Strategic Human Resources Management

Foundation Certificate (July,2012)

Recruitment & Selection

Organizational Behavior

Compensation & Benefits

Employee Relation Management

English course in Birlitz (2013).

English course in British council (2010).

International Computer Driving License ICDL Advanced course (2006).

New Horizons (Sales & Communication Skills) (2010).

Arab international optoelectronics (2004).

Overview OF Qualifications

Talented negotiation skills.

A wide communication skill.

Proven working experience as a Logistics Supervisor.

Accomplished and Goal-Orientated.

Excels in developing and motivating highly focused teams.

Productivity Improvement.

Operational Leadership.

Time Management demonstrated ability to perform complex assignments on schedule.

Ability to develop creative and innovative solutions.

Strong Analytical and problem-solving skills.

The ability to prioritize and handle a heavy workload.

The ability to work in a team environment as well as independently. Education

University: Ain Shams.

Graduated college: Faculty of Science.

Degree of graduation: Good.

4

Graduation year: 2005.

Spoken language:

Arabic Mother Tongue

English V. Good command of both read & write



Contact this candidate