Desktop Support Network Security
Resume:
P E R S O N A L
P R O F I L E
Experienced Information
technology support, Field
service engineer and
Customer engineer. Skilled
with Desktop support,
Hardware support and
Network support
Date of birth - 31 December 1992
Gender - Male
Nationality - South African
Ethnicity - Black
Language - Setswana
Other - English
Disability - None
Drivers License - C1
P E R S O N A L
D E T A I L S
CISCO NETWORKING ACADEMY (PHENDULA ICT)
IT Essentials (Desktop Support)
Introduction to Cyber Security
Cyber Security Essentials
NDG Linux Unhathed
NDG Linux Essentials
Mobility Fundamental Series - Troubleshooting
wireless LAN
Mobility Fundamental Series - Wireless LAN Security SEP 2017
Q U A L I F I C A T I O N
KAGISO MOTHIBI
CUSTOMER ENGINEER/F I ELD TECHNICIAN
adybsw@r.postjobfree.com
C O N T A C T
CYBRARY ACADEMY
CompTIA A+
CompTIA N+
CompTIA Linux Plus
Advanced Network Security
JUN 2017 - JUN 2018
UDEMY ACADEMY
Fundamental of Computer Hacking
Cyber Security Analyst CSA+
JUN 2018
ALBERT HEIJN FOUNDATION
Basic Computer Skills (Microsoft office)
MAY 2013
MORERI SECONDARY SCHOOL
Grade 12 (Matric)
DEC 2010
S K I L L S
Microsoft office
Technical Support
Troubleshooting
Customer Service
Communication
Time Management
Team Work
Problem solver
Great time management
Adhering to principles and
values
Ability to create and maintain
strong relationship
Welcomes constructive
criticism and feedback
A T T R I B U T E S
BCX BLOEMFONTEIN - TECH OFFICER CUSTOMER
ENGINEER
Onsite Support
Monitoring system alerts and fast tracks the
resolution of all faulty hardware that is in the field. Monitoring SQL alerts and fast tracks the fixing of replications, databases, etc.
Conducting system health checks and preventative
maintenance.
Monitoring AV consoles and ensuring devices are up to date and in the correct group.
Providing technical support to the Field Technicians and SMC.
Attending to CA incidents in the DI incident target group timeously.
Managing all after hour server rebuilds.
Assisting with ad hoc IT Projects when required, i.e. software or hardware upgrades and patch upgrades.• Providing support at a first line level, diagnosing and resolving incidents for the IT Infrastructure deployed in the stores.
Serving as second line support to both DI, Onsite
Staff and Field Technicians.
Responding to incidents and resolving them using
remote dial in / assistance functionality, in as little time as possible.
Reviewing all relevant daily reports.
Monitoring Status Reports for the below devices,
taking action where required.
Branch Desktops DELL Blade & xSeries Servers
IBM/Toshiba POS Devices Lexmark Printers
Symbol/Motorola RF and POS Scanner
Resolving and managing incidents logged in CA, for the hardware above.
Administration
Ensuring that all relevant documentation is
completed timeously and accurately; i.e. Overtime
and expenses, etc.
APR 2020 - CURRENT
W O R K E X P E R I E N C E
Buntu Swartbooi
Field Service Manager
BCX Bloemfontein
Nathan Obaray
EOH Team Leader - NC
Mrs A Mushaya
Bellamantrix Foundation
Mr Milford Malunga
Bellamatrix Foundation
Mr G.T Gabaphete
Moreri Secondary
Principal
R E F E R E N C E S
EOH MTHOMBO PTY LTD - IT Field Service Engineer
Provide technical computer assistance to end
useracross the company
Assist with roll out and installation of
computerequipment
Configure and test computer equipment
Install software related products
Identify and resolve automated software
deploymenterrors
Troubleshoot faulty equipment and software
Desktop Support
Hardware Support
Network Support
Cabling
Printer Support MFRs
JUL 2019 - FEB 2020
BELLAMATRIX FOUNDATION - IT Support Technician
Data Capture Assistant
Training Educators and Learners with ICT skills
required
Supporting Educators on teaching with technology
Install educational related software
Record and report on any anomalies or risk issues
Run regular server health checks
Procure, service and replace component to ensure
end user satisfaction
Ensure quality closure of desktop and related
incidents
Hardware Support
Configure and test computer equipment
AUG 2017 - JUNE 2019
IT Essentials
The student has successfully achieved student level credential for completing IT Essentials course administered by the undersigned instructor. The student was able to proficiently:
• Select the appropriate computer components to build, repair, or upgrade personal computers.
• Explain how to correctly use tools and safely work in a lab.
• Install components to build, repair, or upgrade personal computers.
• Explain how to perform preventive maintenance and troubleshooting on personal computers.
• Install Windows operation systems.
• Perform management and maintenance of Windows
operating systems.
• Configure devices to connect to the Internet and Cloud services.
• Explain how to use, configure, and manage laptops and mobile devices.
• Explain how to configure, secure and troubleshoot mobile, OS X, and Linux operating systems.
• Install and share a printer to meet requirements.
• Implement basic host, data, and network security.
• Explain the roles and responsibilities of the IT professional.
• Troubleshoot advanced hardware and software problems. Kagiso Lincoln Mothibi
Student
Pendula ICT
Academy Name
South Africa
Location
Zvikomborero Mahembe
Instructor
Sep 16, 2018
Date
Instructor Signature
Corporate
Social
Responsibility
Cisco Networking Academy
Certificate of Course Completion
May 4, 2018
Dear Kagiso Lincoln Mothibi,
Congratulations on successfully completing the NDG Linux Essentials course in the Cisco Networking Academy. By completing this course you are now prepared to earn the Linux Essentials Professional Development Certificate from the Linux Professional Institute (LPI).
Today’s job market is competitive, but the rewards are worth it. With employers reporting they are paying salaries well above company norms, paying out bigger bonuses and offering flexible schedules, there has never been a better a time to have strong Linux abilities. Verifying your skills with a professional certificate can be a great way to stand out from other candidates, by proving you have the technical abilities required for the job. Become a stronger prospect in the job market by pairing our certificate with other industry recognized certifications such as Cisco Certified Network Associate (CCNA). Obtaining the Linux Essentials Professional Development Certificate shows that you:
Understand the Linux operating system
Have demonstrated the ability to navigate a Linux system
Can execute the power of the Linux command line
Possess knowledge of Linux security and file permissions
Have the motivation to advance your IT career
To help you accelerate your career we’d like to offer you 20% off of the Linux Essentials Professional Development Certificate today. To get started, visit: https://www.lpi.org/netacadLE
We hope you’ll continue your Linux studies with the NDG Introduction to Linux I course. This course prepares you for the LPIC 1 101 Exam, the first of two towards the LPIC 1 Linux Server Professional certification from the Linux Professional Institute (LPI). The LPIC 1 certification will show you have the in demand Linux skills that employers are seeking.
Again, congratulations and we wish you continued success! Sincerely,
G. Matthew Rice
Executive Director
Linux Professional Institute
May 3, 2018
Dear Kagiso Lincoln Mothibi,
Congratulations on successfully completing the NDG Linux Unhatched course in the Cisco Networking Academy. By completing this course, you have obtained the Linux knowledge covered by the CompTIA A+ Certification and are now prepared to take the next step in your IT career.
Linux is everywhere! As the reach of Linux continues to grow, it has established itself as a core skill for all IT professionals. Linux skills are more in demand than ever and employers are struggling to find qualified candidates to meet their needs. Become a stronger prospect in the job market by continuing your education with one of the courses listed below, aligned to industry recognized certifications.
NDG Linux Essentials
This course is the perfect next step for beginners looking to deepen their understanding of the world of Linux. This full semester course can be taken from an instructor or as a self paced learning experience. The NDG Linux Essentials course is designed to prepare you for the Linux Professional Institute Linux Essentials Professional Development Certificate. NDG Linux Series
This certification level series offers beginners more rigorous in depth coverage. The NDG Linux I and NDG Linux II courses focus on the basic Linux system administration skills needed in preparation for the Linux Professional Institute LPIC 1 or CompTIA Linux+ powered by LPI certification.
IT Essentials
For more on fundamental computer and career skills for entry level IT jobs, Cisco Networking Academy offers IT Essentials, aligned to the CompTIA A+ certification. The IT Essentials curriculum includes hands on labs that provide practical experience. Virtual tools help you hone your troubleshooting skills and practice what you learn. Again, congratulations and we wish you continued success! Sincerely,
Rich Weeks
President
Network Development Group
Certificate of Completion
May 4, 2018
Date
For completing the Cisco Networking Academy® Mobility Fundamentals Series: Troubleshooting Wireless LANs course, and demonstrating the ability to explain the following:
• systematic troubleshooting approach
• types of Wireless interference
• use tools to detect and manage interference
• troubleshoot Wireless LANs connectivity
Presented to:
Kagiso Lincoln Mothibi
Name
Harbrinder Kang
VP, Cisco Networking Academy
Certificate of Completion
Jun 1, 2018
Date
For completing the Cisco Networking Academy® Mobility Fundamentals Series: Wireless LAN Security course, and demonstrating the ability to explain the following:
• Wireless Threats and Vulnerabilities
• Wireless Security Protocols
• Mitigation Technologies
• Secure Enterprise Wireless LANs
Presented to:
Kagiso Lincoln Mothibi
Name
Harbrinder Kang
VP, Cisco Networking Academy
Certificate of Completion
May 3, 2018
Date
For completing the Cisco Networking Academy® Cybersecurity Essentials course, and demonstrating the following abilities:
• Describe the tactics, techniques and procedures used by cyber criminals.
• Describe the principles of confidentiality, integrity, and availability as they relate to data states and cybersecurity countermeasures.
• Describe technologies, products and procedures used to protect confidentiality, ensure integrity and provide high availability.
• Explain how cybersecurity professionals use technologies, processes and procedures to defend all components of the network.
• Explain the purpose of laws related to cybersecurity. Presented to:
Kagiso Lincoln Mothibi
Name
Harbrinder Kang, Cisco Networking Academy
Certificate of Completion
May 1, 2018
Date
For completing the Cisco Networking Academy® Introduction to Cybersecurity course, and demonstrating the ability to explain the following:
• Global implications of cyber threats
• Ways in which networks are vulnerable to attack
• Impact of cyber-attacks on industries
• Cisco’s approach to threat detection and defense
• Why cybersecurity is a growing profession
• Opportunities available for pursuing network security certifications Presented to:
Kagiso Lincoln Mothibi
Name
Harbrinder Kang
VP, Cisco Networking Academy
Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 14 CEU/CPE and 14 hour training course provided by Cybrary in
CompTIA Linux Plus
06/01/2018
Date of Completion
C-83a418c22d-
065c1cb2b
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-065c1cb2b Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 40 CEU/CPE and 32 hour training course provided by Cybrary in
CompTIA Network+
06/01/2018
Date of Completion
C-83a418c22d-8a7bac
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-8a7bac Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 3 CEU/CPE and hour training course provided by Cybrary in
Advanced Network Security
06/01/2018
Date of Completion
C-83a418c22d-
ab021937d
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-ab021937d Certificate of Continuing Education Completion
This certificate is awarded to
Kagiso Lincoln Mothibi
for successfully completing the 45 CEU/CPE and 43 hour training course provided by Cybrary in
CompTIA A+
10/03/2018
Date of Completion
C-83a418c22d-8a7aa7
Certificate Number
Ralph P. Sita, CEO
Official Cybrary Certificate - C-83a418c22d-8a7aa7
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