KRYSTAL

SHORT

adybsd@r.postjobfree.com

480-***-****

Tolleson, Arizona 85353

Seasoned sales and customer service agent with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals as well as training and managing others to do the same. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth and currently looking for a new opportunity to bring hard work and expertise to the table while looking for longevity and opportunity for growth PROFESSIONAL SUMMARY

Ask me about:

W.O.W Award - Awarded to the top female in the company. Culture Team - Pioneered and successfully implemented Charity Committee - Raising hundreds of thousands of dollars for charities such as ''A New Leaf'' ''Wounded Warriors'' and more Employee of the year - 3 consecutive years in a row ACCOMPLISHMENTS

Lexington Law Firm - Progrexion - Sr Credit Consultant M.I.T Phoenix, AZ • 08/2020 - 04/2023

The Travel Secret - Customer Service Manager/Trainer Tolleson, AZ • 12/2019 - 07/2020

WORK HISTORY

Exceeded all sales goals and quotas (Dept goal of 25% was exceeded by consistently reaching 45% or higher each PP)

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• White glove customer service with raving reviews from clients Complied with internal controls and government regulations, consistently reaching 95-100% compliance.

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Responsible for enrollment and education of clients about credit repair services while successfully following sales processes

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• Advocate for fellow team members in order to reach Responsible for regular check-ins and follow ups with client, legal team, lenders and financial institutes to assure client hits their financial life goals.

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Maintains expected quota and stats required with personal, team, and company goal standards.

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• Managed and coached fellow agents along side direct report Provided needed customer service and explanation of services and provided ''Mom and Pop'' style friendly customer service to V.I.P members

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• Worked directly alongside CEO

• Managed social media platforms for company

SKILLS

• Sales

• White Glove Customer Service

Organization and Time

Management

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Over one decade of remote work

experience

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• Training and Mentoring

Strategic Planning and Problem

Solving

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• Product Management

• Conflict Resolution

• Time Management

• Leadership and Team Building

• Analytical Thinking

Teamwork and Results

Orientation

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• Computer Proficiency

Excellent Communication and

Interpersonal Skills

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• Travel sales

South University

Savannah, GA • 09/2013

Bachelor of Arts: Psychology

Westview High School

Avondale, AZ • 06/2007

High School Diploma

EDUCATION

International Cruise & Excursions Inc. - Sales Training Specialist 03/2016 - 10/2019

International Cruise & Excursions Inc. - Team Leader/Corporate Travel Agent

Scottsdale, AZ • 10/2013 - 03/2016

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

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Responsible for sales and upsell of all travel products and memberships

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• Trained and coached all new hires

• Strategically training sales processes

Trained and educated travel agents on how to plan, book and fulfill all travel related products while excelling both training and department goals by minimum of 15%

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Trained others important protocol of organization skills, white glove customer service and upselling additional needs.

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Trained and mentored new personnel hired to fulfill various roles both in house and remote.

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Consistently assisted in developing training resource materials, and maintained company training programs.

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Assessed additional needs based on training progress and collaborated with management to meet all requirements.

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• Organized and developed different training agendas and material.

• Sales and customer service

• Coaching and mentoring

Responsible for selling and fulfilling all memberships, travel products, merchandise and insurance.

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Remained driven, focused and maintained perfect 10/10 in customer satisfaction.

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Responsible for managing day-to-day planning, implementation and problem-solving to ensure team achieves daily goal.

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Developed strategies to promote team member adherence to company regulations and performance goals of maintaining 45% closing and 95% customer satisfaction or higher.

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Contributed to team success by exceeding team sales goals, discovering training needs and providing coaching's as needed.

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Completed all daily tasks and special assignments with efficient and quality-driven approach including multiple special products.

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