Customer Service Law Enforcement

KEITH A. BETSKA Resume Title

adybrv@r.postjobfree.com 570-***-**** BUSHKILL, PA

Industrious professional with extensive experience in provision of security services. Demonstrable aptitude for integrating technical and HR to deliver superior customer service. Solutions oriented leader skilled at overseeing cross-functional teams and streamlining overall operations. Possess career long track record for fulfilling organizational objectives.

Areas of Expertise include:

Risk Management & Analysis

Team Leadership

Relationship Management

Safety & Security Processes

Customer Service

Operations Management

Administration

Fire Safety & EMT

Interpersonal Skills

Professional Experience

LEHIGH VALLEY POCONO HOSPITAL East Stroudsburg PA 12/2018 to 09/2020

SECURITY SUPERVISOR

Supervise daily site/shift operations including scheduling security staff to ensure adequate coverage. Assumes lead role in responding to emergencies or major occurrences that require departmental intervention when Director is absent. Ensures department customer service objectives are met. Recruit, onboard, and train new staff. Conduct annual performance appraisals. Interface with department management to streamline and deliver exceptional security services to hospital. Conduct surveys and analyses to identify and mitigate security risks. Enforce hospital security regulations. Ensure criminal violations/security problems are investigated and reported to management & law enforcement agencies.

Key Accomplishments:

Contribute to development of departmental recognition and retention programs.

FERNWOOD RESORT Bushkill, PA 7/2012 to 9/2017

CHIEF OF PUBLIC SAFETY

Oversaw all aspects of security and law enforcement services including provision of safety training, hazard and loss reduction, overseeing Patrol Division’s Patrol Force Supervisor, as well as implementing policies and procedures within Public Safety Department. Presided over criminal and internal disciplinary investigations undertaken by department. Continuously reviewed and evaluated disciplinary standards, proficiency testing, and policies geared toward streamlining patrol force operations. Prepared monthly activity reports with supervisors. Coordinated monthly meetings and facilitated fire/emergency drills required by federal, state, and local government authorities. Liaised with public organizations; federal, state, and local law enforcement agencies. Plan and facilitate any fire and/or emergency drills/testing required by federal, state or local government authorities.

Key Accomplishments:

Managed and balanced $1.2M department budget.

Promoted diversity within department.

Received numerous awards and medals.

FERNWOOD RESORT Bushkill, PA 2/2004 to 7/2012

PEACE OFFICER

Performed foot and mobile patrols for Bushkill Group properties. Promptly responded to fire, burglar alarms, and medical calls. Carried out arrests, filed citations, and lodged complaints. Compiled reports related to arrests, accidents, interviews, and evidence of property received. Chaperoned prisoners. Assisted with case preparations and testified in court when necessary. Maintained safe, secure environment for employees and guests by monitoring criminal suspects and unauthorized people on properties.

Key Accomplishments:

Received numerous awards: Life Saving Award, Officer of The Year for three consecutive years, attendance awards, Several awards for Investigations, and Humanitarian award.

ADDITIONAL EXPERIENCE AT ALGIN MANAGAEMENT New York, NY

CONCIERGE/DOORMAN

Consistently delivered efficient customer service; responded to high volumes of telephonic inquiries from guests and tenants. Performed administrative tasks such as photocopying and sending correspondence. Provided guests with information on local restaurants, events, and transport services etc. Tracked lobby traffic and alerted residents of deliveries and arrival of expected guests. Carried out miscellaneous duties as requested by administrative and executive staff.

Certifications

Business Administration

KINGSBOROUGH COMMUNITY COLLEGE Brooklyn, NY

Vocational/Technical Certificate – Electric & Small Appliance Repair

WILLIAM E GRADY VOC.TECH Brooklyn, NY

POLICE ACADEMY ACT 120

POLICE ACADEMY ACT 235

LACKAWANNA COLLEGE PA

PS 53 ACT 3704

EMT certification # 109352

MONROE COUNTY PA

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